Adjusting your Employee and Customer Experience program to deal with COVID-19


Date: 9th April, 2020 | Time: 11:30 AM - 12:30 PM IST



Given the spread of Coronavirus and the downturn in the economy, every organization is re-thinking how it operates. As professionals, you can play an important role in helping your company weather the storm. How? By enhancing the capability to continuously engage. It is important to know, how employees and customers are thinking and feeling, propagate insights into the hands of people who can take action, and rapidly adapt in this dynamic environment. That’s what Experience Management is all about.


To support your organization navigate these changing times, you will need to adjust your efforts. Instead, you’ll need to reprioritize your efforts to align with the changing needs of the organization.


This webinar provides you guidance on

  • Understanding how your remote workplace experience impacts business performance
  • Effectively leading remote teams, in real-time
  • Continuously monitoring and quickly adapting to evolving customer expectations
  • Capturing key insights affecting customer confidence