Medibank’s Digital HR Transformation Success


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Hear how Medibank’s digital HR transformation is at the heart of its commitment to be a top employer and provide better and more affordable healthcare to Australians.


With core HR issues across onboarding, reporting, payroll and time, Medibank was faced with limited real-time data to make decisions, as well as difficulties with position management, an inconsistent leave process, as well as multiple pay runs and employee profiles.


By implementing SAP® SuccessFactors®, Medibank simplified workflows, eliminated manual processes, improved record management, finance and procurement, and gained a single source of truth.


Marc Cefai, Senior Executive Performance, Reward and People Services will share what life looks like for Medibank after their Big Bang SAP SuccessFactors transformation and how the company was able to achieve a double and triple digit reduction in time spent on key HR tasks. As a company renowned for its employee experience, Marc will speak to how the SAP SuccessFactors journey goes hand-in-hand with Medibank’s broader commitment to its people and helping customers live happier and healthier lives.




Marc Cefai

General Manager

Performance, Reward and People Services




Sushant Jain

Chief Operating Officer

SAP SuccessFactors

Asia Pacific and Japan

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