Results:

Unlock your Intelligent Enterprise with SAP Leonardo - SAP Conversational AI and ML for Customer Service Automation

In this one-hour webinar we will present how SAP innovation technologies can dramatically reduce the human labor effort required to deliver customer services in large business to consumer enterprises.

Summary

How to Reduce 75% of Service Centre Costs, Lift Service Levels and Boost Profits - Using SAP Leonardo AI and Machine Learning

In this one-hour webinar we will present how SAP innovation technologies can dramatically reduce the human labor effort required to deliver customer services in large business to consumer enterprises.

We examine 

  • the costs of providing services and some of the qualitative problems and limitations that exist with the current service center regimes.
  • how such technologies dramatically improve the cost performance of delivering customer service and this delivers twin benefits of reducing costs and raising service levels.

We will present a layman’s view of how chatbots can be deployed within a customer service operation and how they can reduce costs and improve the efficacy of the services delivered.

We will highlight variations of service models and technology options under different industries and provide some specific customer cases. 

Finally, discuss how technology can be introduced in a cost-effective, business-justified, measured and planned approach, by-passing the usual traps and failings of introducing nascent technologies into an organization.
 

Speakers

 

Phillip Vaughan
SAP APJ Leonardo CoE


Phillip has a broad technology and business consulting background over more than 30 years. He has been with SAP since 2010 (8 years) and working with SAP products and services for 16 years.

Phillip’s industry focus is Utilities and he has general industry experience in Retailing, for example, FSI and Telecom; and in Asset Management, for example, Transport and Mining. He has worked on both the vendor and customer side, providing him with a practical perspective on technology investment and value realization. Phillip has knowledge across all SAP products and services, and a primary focus on AI/Machine Learning and a secondary focus around IOT and Edge services.He has a Masters Level tertiary qualifications in Management and Science from the University of Sydney and Australian Graduate School of Management.

Phillip is an Australian national residing in Singapore. He is keen on health and physical fitness activities.

Registration