Agenda at a Glance








Curated for Business Leaders, this day features:

  • THOUGHT-PROVOKING LIVE DISCUSSIONS on tough business decisions the executive leadership needs to make NOW. Including how our partners and customers can stabilize operations, revitalize revenue streams, and renew the business through SAP technology.
  • EXPERT PERSPECTIVES from Guest Speakers on navigating the way forward.


Get set to gear up for the future! Your expected takeaways: 

1.     The Most Effective Leadership Strategies in Practice

2.     Proven Business Resilience Roadmaps

3.     Inspiring Customer Success Stories





For All: Over 30 industry-focused sessions delivered via a ‘TechTalk’ format, will uncover: How industries are impacted by experience-led digital disruption. And how businesses need to respond.



  • Insights + Entertainment!
  • Top Industry Subject Matter Experts
  • Live Demos


Whether you are in Financial Services, Manufacturing, Consumer Products, Retail, Oil and Gas, Utility, Public Services, or other industries, you’ll leave with INSPIRED INDUSTRY INSIGHTS to stabilize, revitalize, and renew your business. Including new business models and processes for your industry in the way forward






For both the C-Suite & Functional Leaders: Sessions covering 8 pillars will help weave resilience into every aspect of your business NOW:


  1. DIGITAL WORKFORCE: Creating a Digital, Engaged & Optimized Workforce
  2. CUSTOMER EXPERIENCE: Harnessing Insights for Optimal Customer Engagement
  3. INTELLIGENT FINANCE: Maximizing Profitability Intelligently
  4. INTELLIGENT SPEND MANAGEMENT: Streamlining Employee Spend & Cashflow
  5. RESILIENT SUPPLY CHAIN: Building a Resilient & Responsive Supply Chain 
  6. INNOVATE TO THRIVE: Creativity as a Growth Engine in an Uncertain World
  7. DIGITAL SMEs: Making Digital SMEs a Reality
  8. COLLABORATIVE ECOSYSTEMS: Harnessing the Strengths of Your Ecosystems to Thrive



Day 1 - Leadership Executive Sessions

3 Executive Leadership Sessions from thought leaders and industry experts in South East Asia will highlight key strategies, insights, and lessons learned thus far, to help organizations create advantages today so that we can thrive in the new normal. And move forward, together.


Expect open discussions as we explore pragmatic measures, quick actions, and innovations that can be tapped on to stabilize our operations in the present, revitalize our plans for the near-term, and renew our business models for the future.


09:30 am – 09:55 am

Registration Check-In & Networking | Experience Zone Showcase

09:55 am - 10:00 am

Welcome Address

10:00 am - 10:45 am


Opening Keynote: Forward Together – ​Strategies for Today and Beyond


- Rachel Barger, President & Managing Director, South East Asia, SAP


10:45 am – 11:05 am


Keynote Address I: Accelerating the Path to Agility: Walgreens Boots Alliance Transforms in the New Norm 

Sudden, rapid changes across the world shown companies one thing: Agility is essential to survival. To thrive in a post-pandemic world, business leaders need to weave this critical ingredient into every aspect of their business. That means more than just having virtual workforces. Companies also need agility in responding to customer-, employee- and partner-sentiments to create business models and orchestrate processes that can adapt to the needs of stakeholders. Hear how Microsoft and SAP jointly developed journeys to help businesses build the foundation for success in the new reality of business.


- Andrea Della Mattea, President, Asia Pacific, Microsoft
- Luka Debeljak. Azure Sales Director - SAP on Azure, Asia Pacific, Microsoft   

11:05 am – 11:25 am


Keynote Address II: ​Outmaneuvering Uncertainty: From Now to the Next​

Out of necessity, leaders have prioritized the Now―supporting their people, customers and suppliers, addressing supply chain disruption, stabilizing revenues, realigning their businesses with evolving demand and identifying new growth pathways. However, Now is the time to turn our attention to the Next, a period of unpredictable and possibly muted economic recovery with new competitive threats and opportunities, in a decade of the Never Normal, a new era defined by fast changing shifts in cultural norms, societal values and behaviours. In this never normal, how can businesses build resiliency and agility? Hear how Accenture can help your company to transform to the Next and become more resilient and responsive, more data-driven, and in the cloud; to transact, analyze and predict in real time in an increasingly unpredictable world.

- Sandro Straetemans, Managing Director & SAP Business Group Lead in South East Asia, Accenture


11:25 am – 11:30 am

Closing Address

11:30 am - 2:00 pm


Experience Zone Showcase


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Day 2 - Industry Tracks
9:30 am - 10:00 am

Registration Check-In & Networking | Experience Zone Showcase

10:00 am - 10:20 am Country Keynotes - Thriving in the New Reality of Business
- Andreas Diantoro, Managing Director, SAP Indonesia
- KC Hong, Managing Director, SAP Malaysia
- Edler Panlilo, Managing Director, SAP Philippines
- Eileen Chua, Managing Director, SAP Singapore
- Verena Siow, Managing Director, SAP IndoChina
- Viet Nguyen, Sales Manager, General Business, SAP Vietnam
10:20 am - 12:00 pm Breakout Tracks
Manufacturing 6 manufacturing-focused sessions will dive into quick actions, inventions, and innovations that manufacturers can harness to restore manufacturing schedules, and safeguard workforce health to create system resilience. Centering on pragmatic measures, these discussions will highlight how manufacturing companies can act now even as regions open from lockdowns and enter them again when faced with a resurgence of COVID-19 cases.

10:25 am – 10:40 am


1. Challenges for ASEAN Automotive Dealerships and How Can They Transform for the Future

10:40 am – 10:55 am


2. Leading Intelligent Enterprises for Automotive Retail

10:55 am – 11:10 am


3. Driving Digital Transformation Amid COVID-19: How Bridgestone Asia Pacific Forges Forward
- Cheah Wee Teong, Director, IT, Bridgestone Asia Pacific Pte Ltd

11:15 am – 11:30 am


4. Redefining Supply Chain Strategy for ASEAN HighTech Companies

11:30 am – 11:45 am


5. Modernizing Manufacturing: Building Customer Centricity

11:45 am – 12:00 pm


6. Tackling the TRIAD of APQ in Manufacturing and Accelerate Digital Transformation in Disruptive Times
- Mahbubur Rahman, Regional Lead, SAP Strategy/Offering, Fujitsu Asia Pte. Ltd.



Public Services 6 public service focused sessions will dive into quick actions, inventions, and innovations that public sector organizations can harness to create an Intelligent Government capable of orchestrating measures to protect citizens and communities, support businesses, and rekindle the economy.
10:25 am – 10:40 am 1. Digitization of Government in the New Normal
10:40 am – 10:55 am

2. Build-to-Last: The SkillsFuture Singapore’s Story​ 
- Pang Poh Cheng, Chief Information Officer​ and Group Director, SkillsFuture Singapore, Business Technology Group

10:55 am – 11:10 am

3. The New Reality: Post COVID-19 Era​

11:15 am – 11:30 am 4. Rethinking Higher Education Goals & Adapting to the New “Normal”
11:30 am – 11:45 am 5. The Voice of the Student and How Intelligent Universities can Respond​
11:45 am – 12:00 pm
6. SAP's #Heretohelp - Tackling What Lies Ahead
Financial Services Industry 6 financial services industry focused sessions will dive into quick actions, inventions, and innovations that banks and insurers can harness to de-risk traditional distribution channels, weave resilience into internal operations, and strengthen your future positions.
10:25 am – 10:40 am

1. Remaking the Banks in the Disruptive Era

10:40 am – 10:55 am 2. Accelerating Digital Transformation in Banking
- Heriyanto Agung Putra , Chief Human Resource Officer, Bank Danamon Indonesia                              
- Francois Groepe, Deputy Chief Executive Officer, Discovery Bank, SA                                        
- Jérôme Frey, Chief Information Officer, Discovery Bank, SA 
10:55 am – 11:10 am

3. Navigating the New Leadership Framework for Banking: New Reality - An ASEAN Perspective
- Edmund Siah, Managing Partner, Egon Zehnder Singapore

11:15 am – 11:30 am

4. Next Generation Central Bank for a Digital Age 
- James Gan, Managing Director, Central Bank and Infrastructure, Southeast Asia, Accenture

11:30 am – 11:45 am 5. Delivering Positive Result in a Challenging Era for Insurance

11:45 am – 12:00 pm

6. Getting Ready for Disruptions - Ride the Insurance Wave and Reinforce Your Strategic Priorities

Energy & Natural Resources 6 Energy & Natural Resources focused sessions will dive into quick actions, inventions, and innovations that E&NR firms can harness to engage employees amid uncertainty, protect supply chains and production assets, and strengthen financial positions. So we can propel the E&NR industry to the future the industry wants and customers need.
10:25 am – 10:40 am 1. Future of Intelligent Finance for ENR Companies: Enabling Transformation
10:40 am – 10:55 am 2. Delivering Experience Management for Energy Industry: Voice of Employee, Customer
10:55 am – 11:10 am

3. Driving Operational Excellence in Asset Management 
- Edward Lee, Vice President, Rizing EAM

11:15 am – 11:30 am 4. Managing Debt Propensity with Machine Learning
11:30 am – 11:45 am 5. Agile Business Transformation: How Can You Build Enterprise of Tomorrow Using Solutions of Today
- Ananya Nanda, APAC  SAP Supply Chain Leader​, EY
11:45 am – 12:00 pm 6. Accelerating Transformation in Oil and Gas - Leveraging SAP Model Company with the Intelligent Enterprise


Consumer Industry 6 consumer industries focused sessions will dive into quick actions, inventions, and innovations that consumer industry companies can harness to stay close to customers while adjusting for demand. Plus, reimagine business models for the future.
10:25 am – 10:40 am 1. What Makes an Intelligent ASEAN Consumer Product Organization
10:40 am – 10:55 am 2. Key Success of Digital Transformation
- Ittaya Sirivasukarn, Chief Digital & Technology Officer, Mitr Phol Sugar Corp. Ltd
10:55 am – 11:10 am 3. Futureproofing Retail: Staying Ahead of the Retail Curve in Today’s Experience Economy
11:15 am – 11:30 am

4. Born from Retail. Built for Retailers 
- Warren Small, Head of  Sales, ASEAN, Amazon Web Services
- David Payne, Head, Enterprise Applications & Database, ASEAN, Amazon Web Services
11:30 am – 11:45 am 5. 3 Steps to Becoming an Intelligent Agribusiness Enterprise​

11:45 am – 12:00 pm

6. Enhancing SAP Solution Value with Industry Ecosystem​
12:00 - 12:10 pm Closing Address 
12:10 - 2:00 pm Experience Zone Showcase
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Day 3 - Focused Engagement Sessions
09:30 am - 09:55 am Registration Check-In & Networking | Experience Zone Showcase
09:55 am - 10:00 am Welcome Address
10:00 am - 10:20 am Panel Discussion: Learnings from Digital Transformations
  • Khor Chern Chuen, Chief Operating Officer, SAP South East Asia    
  • Amit Khandelwal, Head of Services, SAP South East Asia
  • Sandro Straetemans, Managing Director & SAP Business Group Lead in South East Asia, Accenture
  • Ricky Kapur, Vice President of Sales, Marketing and Operations, Microsoft Asia Pacific
  • Carlos G. Santos, Group Chief Information Officer, JG Summit
10:20 am - 12:00 pm Breakout Sessions
Digital, Engaged, & Optimized Workforce Today, as economies emerge from lockdowns and a workforce with blended work arrangements start to intermingle, HR Leaders need to reimagine the future of work. Plus define the role of the workplace. For this reason, 3 Digital Workforce focused sessions in the Human Resources Track will uncover top insights on HR in South East Asia. This includes the pulse of HR in today’s new reality of business. Plus, how HR organizations can innovate to cultivate talent with fewer locational constraints, adopt creative processes to boost productivity, and create an even stronger culture.

10:25 am – 10:55 am


  • The Pulse of HR in the New Normal
    - Vikas Verma, Head of HR Strategy, UOB
    - Steven A. Yudiyantho, Senior Vice President, Human Capital Strategy & Talent Management, Bank Mandiri, Indonesia
    - Mirna Harahap, Head of Human Resource, The Body Shop Indonesia
    - Joydeep Bose, Group Chief Human Resource Officer, Olam International

11:00 am – 11:30 am


  • Why is now the best time for HR Transformation
    - Virendra Shelar, General Manager- Global Human Resources Strategy, OMRON

11:35 am – 12:05 pm


  • Driving Innovations to Ensure Business Continuity
Customer Engagement

Amid this outlook, business need to keep a real-time pulse on customer sentiments to remain relevant. As this crisis evolves and drives longer-term consumer shifts, companies need to frame short-term responses and redesign customer journeys that matter in the new normal.


To help businesses orchestrate optimal customer engagement, 3 Customer Experience (CX) focused sessions in the Sales & Marketing Track will zoom in on how organizations can deliver experiences that resonate with customers as we exit lockdowns and navigate a changed world. Join us as we explore how companies can listen to customers better, build customer journeys on the foundation of trust, and foster long-lasting customer relationships.

10:25 am – 10:55 am
  • Transforming Service to Deliver a Connected Experience 
          - Enrico Dick, Head of SAP Competence Center, Rolls-Royce Power Systems​
11:00 am – 11:30 am
  • Maximising Insights to Build Stronger Customer Engagement | Concept-to-Practice / Case Study With Retailer City Mart Holdings 
       - Ronald Lee, Project Director, City Mart Holdings

11:35 am – 12:05 pm

  • Leading in Customer Loyalty - The Last Great Differentiator with NPS Prism


Intelligent Finance

Fnance leaders need to weave intelligence into their finance organizations as this will allow the finance function to heighten its value as a business partner, accelerate time to cash, and build efficiency and accuracy into finance operations – even as the world continues to evolve post COVID-19.


To help the finance organization maximize profit intelligently amid a changing outlook, 3 Intelligent Finance focused sessions in the Finance Track will help answer questions such as  “which of my customers are profit destroyers, and which contribute most to net profit?” The sessions will also discuss how businesses can innovate their finance functions to be ready for a new reality of business.

10:25 am – 10:55 am
  • Monitoring Profitability: Ensuring Your Company Stays in the Black with Intelligent Finance Solutions
11:00 am – 11:30 am
  • Managing Working Capital: Optimize Cash and Hedge Risk Effectively ​With SAP
11:35 am – 12:05 pm
  • Managing Financial Close:Sustaining an Accurate and Compliant Close With Efficient Collaboration Across All Entities



Intelligent Spend Management

Organizations need to become agile so that they can manage business expenses closely. Bottom lines pressures also means the need to explore new ways to bolster cash positionings while unlocking the maximum value from suppliers. 
To help organizations streamline employee spend and cashflow, 3 focused sessions offered in the Intelligent Spend Management Track will provide insights and intelligent solutions on how finance and procurement professionals can drive cost savings, leverage actionable insights to re-negotiate with vendors, strengthen cashflow, and extract even greater value from invisible workforces such as consultants and service providers.
10:25 am – 10:55 am
  • Optimizing Your Cashflow Through Payables Digitisation
11:00 am – 11:30 am
  • Managing Employee Spend with Agility  
11:35 am – 12:05 pm
  • Managing the Invisible Workforce
Design-2-Operate Excellence

COVID-19 has driven home the need for a flexible supply chain that addresses operational pressures when faced with demand and supply shocks. To that end, business and supply chain leaders are realizing the importance of innovative supply chain technologies that can support companies’ ability to resist such shocks.


3 Digital Supply Chain focused sessions in the Supply Chain & Logistics Track will delve into key insights on how supply chain and logistics leaders can build resilient and responsive digital supply networks. Highlights include how businesses can harness Design-to-Operate, a supply chain centric business process that replicates a digital mirror of your end-to-end supply chain – from design, planning and manufacturing to logistics and ongoing maintenance – to perfect reality across product and asset lifecycles.

10:25 am – 10:55 am
  • Building a Resilient Supply Chain Amidst the Ever-changing World
11:00 am – 11:30 am
  • Customer Story: Reaping Success with a Responsive Supply Chain

11:35 am – 12:05 pm

  • Let's Design-to-Operate with SAP
SAP Innovations

As the C-suite contemplate new ways of working and new business models to reinvent their companies, it is critical that they also take time to understand the breadth and depth of innovative technologies that are already available in the marketplace. And the strategies future-oriented companies have taken to capitalize on them.


3 Innovation focused sessions in the C-Suite, Digital & Transformation Offices Track will explore the most important SAP Innovations in today’s climate. These sessions will also underscore how companies can contextualize and realize innovation ideas quickly to drive business transformation for the new reality of business.

10:25 am – 10:55 am
  • Driving Innovations to Thrive in the World of Uncertainty
11:00 am – 11:30 am
  • Leading Innovations in the Changing Economy

11:35 am – 12:05 pm

  • Experiencing Innovations within SAP's Experience Center

Powering Digital SMEs

To help SMEs tide through this period, governments have introduced support measures to help SMEs with their struggles. But to stabilize operations, revitalize business plans, and enter a phase of renewal that gets SMEs ready for the future, SMEs need to enhance their digital capability. This will have an immediate impact on constraints in cashflow, resource management, and talent. Which will create space for SMEs to reimagine the future of their businesses.
3 Digital SME focused sessions in the SME Track will show business owners and their teams why more than 80% of SAP customers are SMEs. These sessions will provide tips on how SMEs become resilient to disruptions. And do more with less – regardless of size.
10:25 am – 10:55 am
  • The Intersection of Change and Technology - Re-Imagine Business
11:00 am – 11:30 am
  • Transforming SME Businesses with Digitizing Procurement 
11:35 am – 12:05 pm
  • Crawl, Walk, Run – Scaling with Your Businiess Needs with SAP's SME Solutions

The Power of Collaboration - Our Partner Ecosystem

Ecosystems and networks have never been critical than before. Well-established collaborative networks allow companies to catalyze responses from public and private sectors at scale. They help businesses harness everyone’s collective strengths to thrive. Diverse experiences across an ecosystem also offer a multitude of best practices and perspectives for collaborators to learn from.
3 SAP Partner Ecosystem focused sessions in the Collaborative Ecosystem Track will share key learnings and tips our partner ecosystem has uncovered during this challenging period. These sessions will also shed light on how businesses can tap on the strengths of SAP and its partners to move forward resolutely in the new reality of business The New Reality of Digital Supply Chain.
10:25 am – 10:55 am
  • Building a Resilient Supply Chain - Concept-to-Practice​
11:00 am – 11:30 am
  • What Makes a Workforce a Force to Be Reckoned With?
         - Mitchell Haney, ASEAN HR Transformation Leader, EY
         - Scott Davidson, Director, People Advisory Services, EY
11:35 am – 12:05 pm
  • Managing Uncertainty With SAP on Azure​
    - Sajit Nair, Strategic ISV for SAP, Microsoft Asia Pacific
    - Luka Debeljak, Azure Sales Director, Microsoft Asia Pacific
11:50 am - 12:00 pm Closing Address
12:00 pm - 2:00 pm Experience Zone Showcase
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