SAP Customer Experience & Qualtrics Webinars
Upcoming SAP Customer Experience Webinars

Join one of the upcoming sessions

Learn all about SAP Customer Experience

Deliver Trusted and Connected Customer Experience

Learn how the customer experience suite brings together customer data, experiential and operational data, and the power of intelligent technologies across sales, marketing, commerce, and service to deliver engaging and trusted experiences in the moments that matter most to your customers.


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Date: Wednesday, December 2, 2020, 10:00 - 11:00 CET
Presenters: Greet Dekocker, Director of SafeShops & chair of the Board of E-commerce Europe. 


Evolutions & opportunities from a shopper point of view

 

Every year the Belgian e-commerce association SafeShops.be publishes their Belgian online shopper survey carried out by Why5Research. This survey of more than 4,000 consumers provides a clear insight into their expectations regarding online shopping. 

  • What are the most popular marketplaces? 
  • What’s the impact of COVID-19 on the online shopping behavior of a consumer? 
  • How does a consumer deal with new digital shopping technology? 
  • Which barriers influence their purchasing behavior? 
  • How important is sustainability for the online shopper?

 

Greet Dekocker, Director SafeShops.be, will treat these and multiple other questions of this survey during her session.

 

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Date: Wednesday, December 9, 2020, 15:00 - 16:00 CET
Presenters: Christophe Grégoire & Clément Pecheur, Carrefour and Peter de Voldere & Chavdar Vlachkov, Accenture.


Carrefour “1 Site” Project

 

Discover how Carrefour is delivering a single customer experience for their food & non-food online assortment. Find out how they do this by using SAP Commerce Cloud.

 

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Sales, Services and Marketing
bye bye offline customer

If we want to kick-off 2021 full throttle
and go back to best, we need to think and plan in advance.
And that’s exactly what we did.
We challenged professors, customers
and SAP experts to have a look into their crystal ball.
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