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Learn how the customer experience suite brings together customer data, experiential and operational data, and the power of intelligent technologies across sales, marketing, commerce, and service to deliver engaging and trusted experiences in the moments that matter most to your customers.
Date: Wednesday, December 2, 2020, 10:00 - 11:00 CET Presenters: Greet Dekocker, Director of SafeShops & chair of the Board of E-commerce Europe.
Evolutions & opportunities from a shopper point of view
Every year the Belgian e-commerce association SafeShops.be publishes their Belgian online shopper survey carried out by Why5Research. This survey of more than 4,000 consumers provides a clear insight into their expectations regarding online shopping.
Greet Dekocker, Director SafeShops.be, will treat these and multiple other questions of this survey during her session.
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Date: Wednesday, December 9, 2020, 15:00 - 16:00 CET Presenters: Christophe Grégoire & Clément Pecheur, Carrefour and Peter de Voldere & Chavdar Vlachkov, Accenture.
Carrefour “1 Site” Project
Discover how Carrefour is delivering a single customer experience for their food & non-food online assortment. Find out how they do this by using SAP Commerce Cloud.