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Weaponizing the Customer Experience for Competitive Advantage


Discover how to identify the most common automation barriers, and learn new ways to use Whether your business is B2C, B2B, or something in-between, Customer Experience is one of the most powerful competitive advantages you can have. However, making customers happy, and keeping them coming back, doesn’t just happen. It takes the latest tools and a strategic approach to transform a passive approach into a proactive process that reaches everybody everywhere.


This hybrid-event will break down that process into easy-to-implement building block that you can use turn your Customer Experience into a not-so-secret weapon. So you can deliver outstanding products and services, outrun competitors and build the biggest and most loyal customer base possible.


Event details

Date: Aug 25, 2021 (Wed)

Time: 3pm - 5pm (Hong Kong Time)

Venue: 35/F, Tower 2, Times Square @ SAP Hong Kong Office


*This is a hybrid event with a limited number of in-person seats, and unlimited virtual seats. Please await confirmation email to confirm your attendance mode.


Join our industry experts to learn how you can boost your business by building unique and enduring connections with customers.


Due to current social distancing measures, a limited number of seats are available for this event. All attendees are required to submit a health declaration form before attending the event. It is compulsory to wear a mask throughout the event when the attendee is not eating or drinking.

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