Drive Hyperautomation

with SAP Business Technology Platform

Season 02 - Hyperautomation for Customer Experience Track

Session 1

Optimize ticket handling efficiency with SAP AI Business Services Service Ticket Intelligence

Learn how you can leverage SAP AI Business Services to optimize your ticket handling process and customer experience. In this guided demo we will show you how you can maximize the insights from unstructured text using Service Ticket Intelligence.


Featured service:

SAP AI Business Service

Topic Experts

The content for this guided demo was created by our topic expert:


Haodan Yang

Product Manager



Haodan is the product manager for SAP AI Business Services related to Service Ticket Intelligence. Embarked her journey in a SAP research scholar program, Haodan witnesses, participates and contributes to the evolvement of SAP’s AI solutions, accumulating rich experience and knowledge on AI technology, AI market and AI solutions especially for enterprise applications. Aside from AI and Machine Learning, Haodan is also a well-trained coach for Design Thinking and Business Model Innovation with her great passion for cutting-edge technologies and entrepreneurship.

Live Date

Tuesday, December 07, 2021

Duration: 23 minutes

Watch replay on YouTube

Session 2

Increase your e-store's revenue with personalized product recommendations

Have a look at how native integration between SAP AI Business Service and SAP Commerce Cloud helps you to very quickly set up AI personalized product recommendations in your e-store. These product recommendations make it much easier for your customers to find the right products and, as a result, increase your revenue.


Featured services and solutions: 

SAP AI Business Service, SAP Commerce Cloud, intelligent selling services for SAP Commerce Cloud

Topic Experts

The content for this guided demo was created by our topic expert:


Kamil Korzekwa

Product Expert

SAP Poland


I run projects related to intelligence features in SAP Commerce and also help customers roll out these features. I’ve been involved in this field in SAP since 2015.

Live Date

Tuesday, December 07, 2021

Duration: 10 minutes

Watch replay on YouTube

Session 3

Intelligent workflows for lead-to-order with outcome based billing using SAP Workflow Management



Lead-to-order intelligent workflow pre-delivered content package is developed and maintained by IBM to bring transparency, visibility, efficiency, and integration to the lead-to-order process, spanning across multiple systems like SAP Customer Experience portfolio and SAP S/4HANA. Learn how end-to-end lead-to-order business across the different processes in disparate systems have been rewired using SAP Workflow Management to derive increased productivity and customer experience.


Featured service:

SAP Workflow Management


Topic Experts

The content for this guided demo was created by our topic experts:


Archana Shukla

Senior Product Manager & APJ GTM Lead



Archana Shukla is a senior product manager, global partner manager, and leads APJ GTM operations for SAP Workflow Management. She has over 17 years of experience at SAP. Archana has conducted numerous enablement workshops, produced webinars and podcast, and has been a regular speaker at multiple international conferences. She also provides technical support to consultants and solution advisors and is an eminent member of SAP Community.

Follow on LinkedIn | Follow in the SAP Community

Laboni Bhowmik

Advisory Consultant (SAP Manufacturing, SAP BTP, SAP IoT ), SAP Press Author

IBM India Pvt Ltd


Laboni Bhowmik is an SAP manufacturing consultant working at IBM since 2007. She has more than 15 years of experience with SAP solutions and technologies, including SAP Manufacturing Integration and Intelligence, SAP Manufacturing Execution, SAP Overall Equipment Effectiveness Management, SAPUI5, and SAP Cloud Platform. Laboni has led several large-scale SAP manufacturing implementation projects for multiple global clients. She is also extensively involved in progressing IBM’s SAP Digital Manufacturing and SAP Cloud Platform competency, including designing cutting-edge industry solutions, development, publications, and mentoring.

Asidhara Lahiri

SAP Enterprise Architect for IBM Global Business Service, SAP Press Author

IBM India Pvt Ltd


Asidhara is a technical leader in IBM-SAP practice, a thought leader and an author with more than 24 years of work experience, helping clients transform their business by leveraging SAP. She is in IBM’s SAP Services for 20 years. She holds 2 patents and has authored several publications, including 2 SAP Press books which she has co-authored “SAP S/4HANA: An introduction” and “SAP Cloud Platform: Cloud-native Development “. She is currently leading the architecture in the IBM-SAP Evolution partnership, from a platform perspective as well as industry solutions for Industrial Machinery and Components. She has also been working on the intelligent workflow initiative in IBM, using SAP BTP.

Bandana Bhattacharya

Service Delivery Lead - SAP

IBM Consulting


Bandana Bhattacharya has 14 years industry experience as Package Consultant in the SAP C4C and CRM. As certified SAP Consultant with IBM Consulting, she has led complex delivery programs and contributed in business transformation for Utility Industry clients. She is part of IBM-SAP Evolution partnership program.

Live Date

Tuesday, December 07, 2021

Duration: 27 minutes

Watch replay on YouTube

Explore the Tracks

Season 02

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