Results:

Register today

Get inspired!

Customers and employees are becoming more demanding and product lifecycles are shrinking, requiring organizations to adapt at a faster pace than ever before. Most organizations have made great strides in improving their processes and technology, but they have overlooked the human element. That’s what experience management (XM) is all about.

 

To support you in your journey towards becoming a Customer Experience driven organisation we developed this webinar series. Every webinar is designed to give our perspective on XM in the field of Sales, Service and Commerce.

Webinar Topics

For your convenience you only have to register once and you can watch any of the sessions on demand. 

Sales XM 

This webinar on Sales XM will describe the SAP perspective on Experience management in the field of Sales. Practical use cases will be discussed, references will be shared, a demonstration of the software will be given and the sessions will end with an integration roadmap of Qualtrics (SAP’s XM Software) and SAP Sales Cloud. The webinar will provide you with an introduction to XM, why it’s important and how to succeed in your field.

 

Service XM 

This webinar on Service XM will describe the SAP perspective on Experience management in the field of Service. Practical use cases will be discussed, references will be shared, a demonstration of the software will be given and the sessions will end with an integration roadmap of Qualtrics (SAP’s XM Software) and SAP Service Cloud. The webinar will provide you with an introduction to XM, why it’s important and how to succeed in your field.

 

Commerce XM

This webinar on Commerce XM will describe the SAP perspective on Experience management in the field of Commerce. Practical use cases will be discussed, references will be shared, a demonstration of the software will be given and the sessions will end with an integration roadmap of Qualtrics (SAP’s XM Software) and SAP Commerce Cloud. The webinar will provide you with an introduction to XM, why it’s important and how to succeed in your field.

 

Meet Expert Donia Ibrahimi

 

Donia works as a Customer Experience Solution Advisor at SAP. She is passionate about innovation in the field of Experience Management and Customer experience, and enjoys advising companies about this from a technology perspective.