Resource dumped by HtmlRenderer

Date: January 20, 2020 - 15:00 (CET)
Presenter: Katie Guthrie

In this webinar you will learn how to search for known issues and resolutions in all of SAP's knowledge repositories.

Agenda:

• How to access SAP ONE Support Launchpad Search
• Search repositories and filters
• SAP Notes vs SAP Knowledge Base Articles
• Searching Tips
• Helpful SAP Notes/ SAP Knowledge Based Articles
• Q&As

Links:
Recording

Date: January 29, 2020 - 17:00 (CET)
Presenter: Mary Jane Romero

Incident Management info session will help to improve the quality of incidents being created and generally enhance your support experience with SAP. The aim is that you will all understand the SAP processes that you are expected to follow to get the best results from your SAP engagement.

Links:

Recording

Date: January 30, 2020 - 04 pm (CET)
Presenter: David Molinera, Technical Product Manager Machine Learning, SAP ESPAÑA

What is AI driven support and how does this improve your incident management and incident creation process?
 

SAP’s incident management process has been considerably optimized and simplified by AI and machine learning technologies. Today, solutions like Incident Solution Matching or the component predictor help customers in an optimized and simplified way to find answers to their questions faster and easier. Also the creation and management of incidents has been improved considerably. For example, as a part of our machine learning–empowered support processes, solutions are automatically proposed within the incident creation form within SAP ONE Support Launchpad so customers can find relevant SAP Notes and SAP Knowledge Base Articles quickly without searching manually.
 

This webinar will provide you an overview on the AI driven processes and how the customer support experience has been improved by implementing AI technology and machine learning. Join the session and discuss your questions with our AI experts.

Links:

Recording

PDF  

Date: February 11, 2020 - 10 am (CET)

Diese Session zum Incident Management wird dazu beitragen, die Qualität der erstellten Incidents zu verbessern und generell Ihre Supporterfahrung mit SAP zu verbessern. Das Ziel ist, dass Sie alle SAP-Prozesse verstehen, die Sie befolgen müssen, um die besten Ergebnisse aus Ihrem SAP-Engagement zu erzielen.

Agenda:

• Grundlagen des Supports
• Die SAP Support Infrastruktur
• SAP Meldungsbearbeitung auf einen Blick
• Enablement
• Verwendung der Hinweissuche
• Kontaktaufnahme mit den Produktexperten
• Expert-Chat
• Schedule an Expert
• Eine Meldung anlegen
• Komponentenauswahl
• Meldungsprioritäten und der ‚Business Impact‘ (Geschäftsauswirkungen)
• Beispiele für die Geschäftsauswirkungen mit Empfehlungen
• Die perfekte Meldung
• Nachdem eine Meldung gelöst wurde
• Wie kann CIC Ihnen helfen?

Links:

Recording

Date: February 20, 2020 - 04 pm (CET)

“Schedule a Manager” is the newest offering in SAPs real-time support channels, giving customers the ability to schedule a 15-minute call with a Product Support manager for high-priority incidents.

The service provides enhanced communication opportunities for our customers by speaking directly to a manager who can help address service exceptions, being experienced on high incidents.

As a real-time support channel, Schedule a Manager provides our customers with:

• Direct contact with a manager who can help address concerns on high priority incidents
• A quick and easy to use service allowing you to select the best day and time for a call back
• A direct phone call at your chosen time
• An opportunity to learn more about SAP Product Support from our experts
• No additional costs required on top of your maintenance agreement
• A simple easy to use tool, with no setup effort

Key Takeaways:

• Learn about SAP’s new real-time support channel ‘Schedule a Manager’
• Discover when and how to access the service
• Realize the benefits for your organization
   

Links:

Recording

PDF  

Date: February 20, 2020 - 04:30 pm (CET)

Learn how to best utilize search tools, reporting an incident, generate license keys, download software and user management

The session will help the customer become more familiar with the SAP ONE Support Launchpad and its applications: Search for documentation, Incidents, License Keys, Software Download and User Management.

Links:

Recording

Date: February 26, 2020 - 16:00 (CET)

Incident Management info session will help to improve the quality of incidents being created and generally enhance your support experience with SAP. The aim is that you will all understand the SAP processes that you are expected to follow to get the best results from your SAP engagement.

Links:
Recording

This Webinar is to provide tips and tricks on how to best utilize SAP Launchpad knowledge base to search for information and solutions.

Search and Supportability info session will help to utilize SAP Launchpad knowledge base to search for information and solutions.

We will focus on the below topics during this session : 

1. Access to ONE Support Launchpad

2. Searching repositories and filters

3. SAP Notes vs SAP Knowledge Base Articles

4. Searching Tips

5. Helpful SAP Notes/SAP Knowledge Base Articles

Links:
Recording

Date: March 11, 2020

Description:

The objective is to provide you with the information you need to successfully engage with our Support Organisation.

Agenda

Customer Interaction Center (CIC) Overview

Introduction to the SAP One Support Launchpad

User Management

Incident Management

How to Download Software

System Administration

How to Request a License Key

Self Service and Support Channels

Links:
Recording

Date: March 12, 2020 - 04:00 pm (CET)

¿Qué es el soporte impulsado por la IA y cómo mejora esto su gestión de incidentes y el proceso de creación de incidentes?

El proceso de gestión de incidencias de SAP se ha optimizado y simplificado considerablemente gracias a la IA y a las tecnologías de aprendizaje automático. Hoy en día, soluciones como Incident Solution Matching o el predictor de componentes ayudan a los clientes de forma optimizada y simplificada a encontrar respuestas a sus preguntas de forma más rápida y sencilla. También la creación y gestión de incidentes se ha mejorado considerablemente. Por ejemplo, como parte de nuestros procesos de soporte potenciados por el aprendizaje de máquina, las soluciones se proponen automáticamente dentro del formulario de creación de incidentes en el SAP ONE Support Launchpad para que los clientes puedan encontrar rápidamente las notas SAP y los artículos de la base de conocimiento SAP relevantes sin tener que buscarlos manualmente.

Este seminario web le proporcionará una visión general de los procesos impulsados por la IA y cómo se ha mejorado la experiencia de soporte al cliente mediante la implementación de la tecnología de IA y el aprendizaje automático. Únase a la sesión y discuta sus preguntas con nuestros expertos en IA.

Links:

Recording

PDF  

Date: March 18, 2020
Presenter: Rafaela Scartazzini

Neste Webinar, você conhecerá mais sobre os recursos de suporte disponíveis para você como um cliente SAP. Conheça a variedade de ferramentas e recursos a sua disposição, além de entender melhor como funciona a organização de suporte. O objetivo é fornecer as informações de que você precisa para engajar-se com sucesso com nossa organização e obter o máximo proveito dos serviços oferecidos.​

Agenda:

Visão geral do Customer Interaction Center (CIC)

Introdução ao SAP ONE Support Launchpad

Gestão de usuários

Gestão de incidentes​

Como efetuar download de software

Administração de sistemas​

Como solicitar chaves de licença​

Canais de suporte​ (Expert Chat, Incidentes e Schedule an Expert)

Ferramentas para autonomia do usuário na resolução de problemas​

Como contatar o CIC

Links:
Recording

Date: March 19, 2020 
Presenter: Carina Zimmermann

En este Webinar, usted aprenderá más sobre las funciones de soporte disponibles para usted como cliente de SAP. Conozca la variedad de herramientas y recursos a su disposición, y comprenda mejor cómo funciona la organización de Soporte. El objetivo es proporcionar la información que necesita para participar con éxito en nuestra organización y aprovechar al máximo los servicios ofrecidos.

El webinar abordará los siguientes temas:

Visión general del Customer Interaction Center (CIC)

Introducción al SAP One Support Launchpad

Gestión de incidencias y usuarios

Haciendo la descarga de softwares

Como generar claves de licencia

Los canales de Soporte

Herramientas para la autonomía del usuario en la resolución de problemas

Como contactar al Customer Interaction Center

Links:
Recording

Date: March 25, 2020 - 13:00 (BST)

The purpose of this webinar is to provide tips and tricks on how to best utilize the SAP One Support Launchpad knowledge base to search for information and solutions.

This session will go through an overview of the following topics, designed to help customers with using the self-service tools: 

• Access to ONE Support Launchpad 

• Searching repositories and filters 

• SAP Notes vs SAP Knowledge Base Articles 

• Searching Tips 

• Helpful SAP Notes/SAP Knowledge Base Articles

Links:
Recording

Date: March 30, 2020 - 10 am (CET)

Description:

Customer Interaction Centre Überblick

SAP Support Infrastruktur

Einführung zum SAP One Support Launchpad

Benutzer Management

Software Downloads

Lizenzschlüssel

Systembetrieb und -pflege

Nach Lösungen suchen

Kontaktaufnahme mit den Produktexperten

Die perfekte Meldung

Wie kann CIC Ihnen helfen?

Links:
Recording (coming soon)

Date: March 31, 2020 - 10:00 (BST)

Best practices for incident creation and enabling you to get the best out of your support from SAP.

Incident Management info session will help to improve the quality of incidents being created and generally enhance your support experience with SAP. The aim is that you will all understand the SAP processes that you are expected to follow to get the best results from your SAP engagement.

Links:
Recording

Date: April 1, 2020 - 16:00 (CET)

The purpose of this webinar is to help improve the quality of the incidents being created and generally enhance your support experience with SAP.

The agenda includes:

Support Basics

Self-enablement (note search, expert chat, schedule an expert) 

Reporting an incident (components, priority, business impact, what makes a perfect incident etc.) 

How CIC can help with incident management

Links:
Recording

Date: April 2, 2020 - 11:30 (CET)

Giving Webinar  to customer on overview of the SAP launchpad, the portal that customer use to access different support applications.

Access (from the SAP Support Portal or directly via the link)
Login - Selecting roles 
Launchpad Roles and User Profile
Personalisation
Contacting Product/Technical Experts
Expert Chat
Schedule an Expert
License keys
System Data Management
Software Download
User Management

Links:
Recording

Date: April 02, 2020 - 04 pm (CET)
Presenters: Nadine Swords, SAP Notes Translation Expert, SAP Globalisation Services - Language Experience, SAP Ireland
 

Discover our new automatic translation feature, available for SAP Notes and SAP Knowledge Base Articles (KBAs), in 8 languages at the click of a button.

Why attend?

Find out how to use the new automatic translation feature to give you fast access to SAP Notes and SAP KBAs in your preferred language. Learn how to submit feedback and get the opportunity to ask any questions you may have regarding the translation process.
 

Links:
Recording

PDF  

Date: April 09, 2020 - 04 pm (CET)

Presenter: Tod Keiffer, Senior Product Manager - Customer Success Innovations, SAP SuccessFactors Inc.

Take advantage of a peer-to-peer platform to gain a direct line to qualified experts in your field, outside of SAP. With the Ask an Expert Peer service, you can get answers to your technical questions related to your implementation of SAP SuccessFactors Solutions and achieve fast issue resolution for your basic inquiries and low- or medium-priority incidents. 

As a channel of the Next-Generation Support approach, Ask an Expert Peer provides significant improvements to the support experience such as:

• Peer-to-peer collaboration opportunities to get your questions answered by an expert peer in your field
• Industry insights along with an experienced perspective about your question
• Fast issue resolution through chat or e-mail in one-on-one interactions for your basic inquiries and low- or medium-priority incidents
• Live exchanges with expert peers to answer basic inquiries in real time
• Secure and private communication between your peer expert and your business 
• No additional cost required, on top of your maintenance agreement

Key Takeaways:

• Understand the key concept of SAP Support’s new channel Ask an Expert Peer
• Discover scope and capabilities
• Experience the benefits for your SAP SuccessFactors Solutions

Links:
Recording

PDF  

Date: April 14, 2020 - 04 pm (CET)

Presenter: Janos Nagy, Program Manager and Business Product Owner of Real-Time Support (Expert Chat and Schedule an Expert), SAP Hungary

Discover the SAP Next-Generation Support real-time channel Expert Chat and how it can help you implement and operate your SAP solutions, in any deployment model.​

Expert Chat is a live chat service best suited for new medium or high priority issues. It instantly connects you to SAP technical support experts. Real-time interaction with screen sharing creates a faster and more direct route to issue resolution, which improves customer satisfaction while reducing project and operational costs. It's available for all support levels and almost all solutions – at no additional cost. ​

Expert Chat benefits include:​

• Time savings: Businesses that implement Expert Chat begin to experience significant increases in value from their maintenance and support agreements with SAP.​
  
  
• Reduced downtime: Expert Chat can reduce the amount of time businesses spend supporting SAP products, including resolving incidents and issues.​
  
  
• Efficient issue resolution: Through the Expert Chat service, SAP optimizes support process by consolidating all necessary information at an early stage to solve an issue during the interaction.  For more complex issues, a follow-up will take place as an incident.

Links:
Recording

PDF  

Date: April 15, 2020 - 15:00 (EDT)

In this Webinar you will learn about the Support Resources that are available to you as an SAP Customer. The objective is to provide you with the information you need to successfully engage with our Support Organisation.

Agenda
 

Customer Interaction Center (CIC) Overview

Introduction to the SAP One Support Launchpad

User Management

Incident Management

How to Download Software

System Administration

How to Request a License Key

Self Service and Support Channels

Links:
Recording

Date: April 21, 2020 - 04 pm (CET)

Ready to engage with SAP‘s product support easier, faster, and in a much more intuitive way?

Discover the benefits of SAP’s support assistant for optimized incident creation. This new feature assists you in creating a more complete incident, and selects the best component for your issue type, reducing incident ping pong, saving you valuable time and effort.

Experience how SAP‘s support assistant accelerates the process of incident creation by asking product specific questions, while recommending content and solutions at each step of this guided experience.

The content is curated by support experts and uses SAP’s AI technologies to further reduce your time to solve the issue. Start using support assistant today and benefit from a fast, intuitive and almost effortless workflow to create your incident and get help fast.

Links:

Recording

PDF  

Date: April 22, 2020 - 04:00 (CET)

了解如何充分利用搜索工具、提交问题/事件、生成许可密钥、下载软件和用户管理

研讨会有助于客户更熟悉 SAP ONE Support Launchpad 及其应用程序：搜索文档、事件、许可证密钥、软件下载和用户管理

Links:

Recording

Date: April 28, 2020- 04 pm (CET)

Discover the SAP Next-Generation Support real-time channel Schedule an Expert and how it can help you implement and operate your SAP solutions, in any deployment model.​

Similar to booking an online doctor’s appointment, the Schedule an Expert service lets you connect one-on-one with SAP support in a live, 30-minute Skype call. Describe your technical issue, select the product area and a time that is convenient for you, and we will find a support expert to assist you.​ Talk to the same SAP engineer that you would create an incident with – but spend less time waiting for a response and resolution​.

Schedule an Expert is ideal if you:​

• Prefer a live conversation with a support expert instead of instant messaging or submitting written incidents ​
  
  
• Want to use screen sharing to illustrate an issue​
  
  
• Need to schedule colleagues on your call with SAP support​
  
  
• Want tips for prevention of incidents​
  
  
• Schedule an Expert is available for all support levels, for new and open incidents  ​
  
  
• Learn how to best use Schedule an Expert for your needs!
   

Links:

Recording

PDF  

Date: April 30, 2020- 10:30 (BST)

Die Informationsveranstaltung zum Incident Management wird dazu beitragen, die Qualität der erstellten Incidents zu verbessern und Ihre Supporterfahrung mit SAP zu erweitern. Das Lernziel ist, dass Sie alle die SAP-Verfahren verstehen, die Sie befolgen müssen, um die besten Ergebnisse aus Ihrem SAP-Engagement zu erzielen.

Grundlagen der Unterstützung
SAP Support Infrastruktur
Überblick zum Prozess der Meldungslösung Selbstbefähigung
SAP Hinweissuche
Kontaktaufnahme mit den Produktexperten
Expert Chat
Schedule an Expert
Eine Meldung anlegen
Die perfekte Meldung
Auswahl eines Systems
Komponentenauswahl.
Remote-Verbindungen
Prioritäten der Meldungen und Auswirkungen auf das Geschäftsabläufe
Beispiele für Geschäftsauswirkungen (unzureichend/gut) mit Empfehlungen
Nachdem eine Meldung gelöst wurde

Wie kann CIC Ihnen helfen?

Links:

Recording

Date: May 06, 2020- 17:00 (CET)

In this webinar you will learn how to search for known issues and resolutions in all of SAP's knowledge repositories.

Agenda:

• How to access SAP ONE Support Launchpad Search
• Search repositories and filters
• SAP Notes vs SAP Knowledge Base Articles
• Searching Tips
• Helpful SAP Notes/ SAP Knowledge Based Articles
• Q&As

Links:

Recording

Date: May 07, 2020 - 09:00 (CET)

Getting the most of your support with the SAP Customer Interaction Center: Incident management,  S-User Management, Expert Chat, Launchpad and Built-in Support.

Links:
Recording (coming soon)

Date: May 13, 2020 - 15:00 (CET)

Essa sessão o ajudará a se familiarizar com o SAP ONE Support Launchpad e suas ferramentas: busca por documentação, incidentes, chaves de licença, download de software e gerenciamento de usuários (S-user)

Agenda

- Busca na base de conhecimentos (Notas SAP e KBAs)

- Incidentes
- License Keys
- Download de software
- User Management

Links:
Recording

Date: May 13, 2020 - 16:00 (CET)

数字化时代的高速发展，企业系统运行的效率和稳定性已成为企业竞争力的有效体现。当SAP系统出现故障的时候，您是否了解该如何快速有效的解决问题呢？如果系统故障发生在夜里该联系谁来帮忙呢？今天为您邀请到来自SAP 客户互动中心的支持的专家，免费在线为您全方位讲解SAP的服务模式。

• 客户互动中心 Customer Interaction Center(CIC) 的介绍
• SAP One Support Launchpad的介绍
                        2.1：用户管理
                        2.2：如何高效提报并管理技术问题/事件
                        2.3：如何下载
                        2.4：系统管理
                        2.5：如何申请安装密钥
• SAP多种支持渠道介绍
•       客户自我支持渠道
注：具体日程以当日安排为准

Links:
Recording

PDF

Date: May 20, 2020 - 07:00 (CET)

Webinar is about incident creation process. What are the steps needs to be taken care when creating an incident and also once a support incident is created, what is the process which SAP follows to resolve the reported issue.
In addition to this, introduction to support portal, various support channels and self help tools. Agenda of the session will be like below:

SAP Support Infrastructure
Self Enablement Options
Incident creation process

Links:

Recording

Date: May 20, 2020 - 22:00 (CET)

Esta sesión le ayudará a familiarizarse con la plataforma SAP ONE Support Launchpad y sus aplicaciones: búsqueda de documentación, incidentes, claves de licencia, descarga de software y gestión de usuarios S-users

Agenda

- Búsqueda na base de conocimiento (Notas SAP y KBAs)
- Incidentes
- License Keys
- Descarga de software
- Gestión de usuarios

Links:

Recording

Date: May 27, 2020- 04 pm (CET)

Discover the benefits of SAP’s Product Support Accreditation program available to all SAP customers at no additional cost.

The webinar will show you how to easily join our Product Support Accreditation program and become part of our community.

Experience how to complete the easy to consume learning modules, gain knowledge and be rewarded.

The Product Support Accreditation program is available to all SAP customers at no additional cost. Find out how to access the program with your s-user and enjoy easy to consume self-enablements to speed up your time to answers and increase efficiency and productivity during your support interactions.
 

Why attend?
 

• Get an overview on the newest support tools and features and how you can immediately start your self-enablement.
• Become familiar with the Product Support Accreditation program and learn how to make the best use out of SAP’s Product Support Tools.
• Experience how to enroll and register for annual updates.
• Find out how to share the findings with your colleagues and peers.
   

Links:

Recording

PDF  

Date: May 27, 2020 - 16:00 (CET)

In this Webinar you will learn about the Support Resources that are available to you as an SAP Customer. The objective is to provide you with the information you need to successfully engage with our Support Organisation.

Agenda

- Customer Interaction Center (CIC) Overview

- Introduction to the SAP One Support Launchpad

- User Management

- Incident Management

- How to Download Software

- System Administration

- How to Request a License Key

- Self Service and Support Channels

Links:

Recording

Date: June 04, 2020- 04 pm (CET)

Descubra los beneficios del programa de acreditación de soporte de productos de SAP disponible para todos los clientes sin costo adicional. El seminario web le mostrará cómo dar inicio a nuestro programa de acreditación de soporte de productos y formar parte de nuestra comunidad.  Compruebe la facilidad de completar los módulos de aprendizaje , obtener conocimiento sobre nuevas iniciativas de soporte y ser recompensado al final del programa. El programa de Acreditación de Soporte de Productos está disponible para todos los clientes de SAP sin costo adicional. Descubra cómo acceder al programa con su s-user y disfrute de los modulos de aprendizaje de una manera fácil; minimizando el tiempo requerido para responder sus inquietudes. El programa ayuda a aumentar la eficiencia y la productividad durante sus interacciones con soporte.

¿Por qué asistir?
 

• Obtenga una visión general de las herramientas y funciones de soporte más recientes y de cómo puede iniciar inmediatamente su entrenamiento.
• Familiarícese con el programa de acreditación de soporte de productos y aprenda a hacer el mejor uso de las herramientas de soporte de productos SAP.
• Aprenda cómo inscribirse y registrarse para las actualizaciones anuales.
• Averigüe cómo compartir los resultados con sus colegas y compañeros.
   

Links:

Recording

PDF  

Date: June 03, 2020 - 21:00 (CET)

The session will help the customer become more familiar with the SAP ONE Support Launchpad and its applications:

Search for SAP documentation
Incidents
License Keys
Software Downloads
User Management

Links:

Recording

Date: June 10, 2020 - 11:00 (CET)

In this Webinar you will learn about the Support Resources that are available to you as an SAP Customer. The objective is to provide you with the information you need to successfully engage with our Support Organisation.

Agenda:

• Customer Interaction Center (CIC) Overview
• Introduction to the SAP One Support Launchpad
• User Management
• Incident Management
• How to Download Software
• System Administration
• How to Request a License Key
• Self Service and Support Channels

Learning Objectives: In this Webinar you will learn about the Support Resources that are available to you as an SAP Customer. The objective is to provide you with the information you need to successfully engage with our Support Organisation.

Links:

Recording

Date: June 17, 2020 - 15:00 (CET)

In this Webinar you will learn about the Support Resources that are available to you as an SAP Customer. The objective is to provide you with the information you need to successfully engage with our Support Organisation.

Agenda

• Customer Interaction Center (CIC) Overview
• Introduction to the SAP One Support Launchpad
• User Management & Universal ID
• How to Download Software
• How to Request a License Key
• System Administration
• Self-Service and Support Channels
• Contacting Product Experts
• Creating the 'Perfect Incident'
• Contact Us

Links:
Recording

Date: June 17, 2020 - 04:00 (CET)

网络研讨会讲解故障/事件创建流程。创建故障/事件时需要注意哪些步骤，创建事件后，SAP 跟进和解决问题的流程。
除此之外，还会介绍支持网站、各种支持渠道和自助工具。

会议议程如下：

SAP 支持基础架构
自助选项
事件创建流程

Links:
Recording

PDF

Date: June 24, 2020 - 4pm Walldorf time (CEST) / 10am Eastern

This monthly series of webinars provides news about our strategic Application Lifecycle Management (ALM) offerings SAP Solution Manager, SAP Cloud ALM and SAP Focused Run, and from additional topics like related support and service offerings. There will also be a lot of room to get your questions answered directly from our ALM experts!

The webinars will be held as Zoom webinars. To receive monthly invitation e-mails, just sign up at the official landing page for the ALM community call. You can also read our blog.

Links:

Recording Coming Soon

Date: June 24, 2020 - 11:30 (CET)

The Purpose of this webinar is to provide tips and tricks on how to best utilize SAP Launchpad knowledge base to search for information and solutions.

Links:

Recording

Date: June 30, 2020 - 10:00 (CET)

In this Webinar you will learn about the Support Resources that are available to you as an SAP Customer. The objective is to provide you with the information you need to successfully engage with our Support Organisation.

Agenda

• Customer Interaction Center (CIC) Overview
• Introduction to the SAP One Support Launchpad
• User Management & Universal ID
• How to Download Software
• How to Request a License Key
• System Administration
• Self-Service and Support Channels
• Contacting Product Experts
• Creating the 'Perfect Incident'
• Contact Us

Links:
Recording

Date: July 1, 2020 - 17:00 (CET)

Links:
Recording

Date: July 8, 2020 - 15:00 (CET)

Quer aprender mais sobre as ferramentas de suporte técnico da SAP, tais como incidentes e Expert Chat? Participe do webinar  Melhores Práticas e Gerenciamento de Incidentes promovido pelo Customer Interaction Center.

Agenda:

- Melhores práticas para criação de incidentes;

- Processos de escalação de incidentes

- Com agendar uma sessão com um expert;

- Ferramentas que proporcionam a autonomia do usuário para resolução de problemas;

- Como o Customer Interaction Center (CIC) pode ajudá-lo.

Links:
Recording

Date: July 8, 2020 - 03:00 (CET)

このセッションは、お客様が SAP ONE Support Launchpadが最大限に利用するために、ナレッジベース、インシデント、ソフトウェアダウンロード、ユーザーと権限管理、システムとインストレーション及び各種キーの各アプリケーションへの理解を深めることを目的としています。

Links:
Recording

Date: July 15, 2020 - 16:00 (CET)

In this webinar you will learn how to search for known issues and resolutions in all of SAP's knowledge repositories.

Agenda:

How to access SAP ONE Support Launchpad Search

Search repositories and filters

SAP Notes vs SAP Knowledge Base Articles

Next-Generation Support Tools

Searching Tips & Examples

Helpful SAP Notes/ SAP Knowledge Based Articles

Appendix

Q&A

Links:
Recording to Follow

Date: July 22, 2020 - 22:00 (CET)

El objetivo de este webinar es mejorar su experiencia de soporte con SAP promoviendo la calidad de los incidentes creados y un mayor entendimiento de los procesos de gestión y escalamiento para obtener mejores resultados y más agilidad en la resolución de problemas.​

Agenda:

-  Mejores prácticas para la creación de incidentes;​

-  Procesos de escalamiento de incidentes;​

-  Herramientas que proporcionan la autonomía del usuario para la resolución de problemas;​

-  Como el Customer Interaction Center (CIC) puede ayudarle.​

Links:
Recording

Date: July 29, 2020 - 11:30 (CET)

Introduction to the main elements of the SAP Support Infrastructure

In this webinar Brief introduction to the Customer Interaction Center and look at some of SAP’s support sites. We will look at the SAP One Support Launchpad focusing on User Management, the process of downloading software, requesting license keys, how you can look after your system data, searching the knowledge base for possible solutions, the different options for contacting the product experts, what should be included in the perfect incident creation.

Links:

Recording to follow

Date: August 05, 2020 - 17:00 (CET)

Introduction to the main elements of the SAP Support Infrastructure

In this webinar Brief introduction to the Customer Interaction Center and look at some of SAP’s support sites. We will look at the SAP One Support Launchpad focusing on User Management, the process of downloading software, requesting license keys, how you can look after your system data, searching the knowledge base for possible solutions, the different options for contacting the product experts, what should be included in the perfect incident creation. 

Links

Recording to follow

Date: August 12, 2020 - 12:00 (CET)

The purpose of this webinar is to help improve the quality of the incidents being created and generally enhance your support experience with SAP. The aim is to understand the SAP processes that you are expected to follow to get the best results from your SAP engagement.

The agenda includes:

•  Support Basics

•  Self-enablement (note search, expert chat, schedule an expert)

•  Reporting an incident (components, priority, business impact, what makes a perfect incident etc.)

•  How CIC can help with incident management

Links:

Recording to follow

Date: August 19, 2020 - 11:00 (CET)

Learn how to best utilize search tools, reporting an incident, generate license keys, download software and user management

The session will help the customer become more familiar with the SAP ONE Support Launchpad and its applications: Search for documentation, Incidents, License Keys, Software Download and User Management.

Links:

Recording to follow

Date: August 26, 2020 - 07:00 (CET)

The purpose of this webinar is to help improve the quality of the incidents being created and generally enhance your support experience with SAP. The aim is to understand the SAP processes that you are expected to follow to get the best results from your SAP engagement.

The agenda includes:

•  Support Basics

•  Self-enablement (note search, expert chat, schedule an expert)

•  Reporting an incident (components, priority, business impact, what makes a perfect incident etc.)

•  How CIC can help with incident management

Links:

Recording to Follow

Date: Septerber 02, 2020 - 17:00 (CET)

Presenter: Patrick Cananea

Introduction to the main elements of the SAP Support Infrastructure

In this webinar Brief introduction to the Customer Interaction Center and look at some of SAP’s support sites. We will look at the SAP One Support Launchpad focusing on User Management, the process of downloading software, requesting license keys, how you can look after your system data, searching the knowledge base for possible solutions, the different options for contacting the product experts, what should be included in the perfect incident creation.

Links:

Recording to follow

Date: Septerber 09, 2020 - 11:00 (CET)

Presenter: Sinead Cormican

Incident Management info session will help to improve the quality of incidents being created and generally enhance your support experience with SAP. The aim is that you will all understand the SAP processes that you are expected to follow to get the best results from your SAP engagement.

Grundlagen des Supports

Die SAP Support Infrastruktur

SAP Meldungsbearbeitung auf einen Blick

Enablement

Verwendung der Hinweissuche

Kontaktaufnahme mit den Produktexperten

Expert Chat

Schedule an Expert

Eine Meldung anlegen

Die perfekte Meldung

Auswahl eines Systems

Komponentenauswahl

Service-Verbindungen

Meldungsprioritäten und der ‚Business Impact‘ (Geschäftsauswirkungen)

Beispiele für die Geschäftsauswirkungen mit Empfehlungen

Nachdem eine Meldung gelöst wurde

Wie kann CIC Ihnen helfen?

Links:

Recording to follow

Date: Septerber 16, 2020 - 11:30 (CET)

Presenter: Chaitra KB

In this webinar you will learn how to search for known issues and resolutions in all of SAP's knowledge repositories.

Agenda:

How to access SAP ONE Support Launchpad Search

Search repositories and filters

SAP Notes vs SAP Knowledge Base Articles

Next-Generation Support tools

Searching Tips & Examples

Helpful SAP Notes/ SAP Knowledge Based Articles

Q&As

Links:

Recording to follow

Date: Septerber 16, 2020 - 04:00 (CET)

Presenter: Chloe Jin

网络研讨会讲解故障/事件创建流程。创建故障/事件时需要注意哪些步骤，创建事件后，SAP 跟进和解决问题的流程。

除此之外，还会介绍支持网站、各种支持渠道和自助工具。

会议议程如下：

支持基础

SAP 支持架构

事件处理流程概览

自助支持

自助工具

使用SAP搜索

产品支持认证

联系产品专家

Registation:

Recording to follow

Date: September 16, 2020 - 9 am & 4 pm (CET)

Presenter: John Bowley, Launchpad Incident Management Product Owner, Support Experience Process & Innovation Office, SAP

How the unified support experience and renovated support incident application take SAP’s support to the next level!

SAP’s customer solution support has re-imagined the product support user experience with new features and tools. The incident management process has been considerably optimized and simplified by streamlining the user interface, the processes and implementing new features and functions based on AI and machine learning technologies.

Learn more about how to best create and manage your incidents by exploring the unified user experience with new features like:

• digital support assistant
• redesigned incident management
• cloud outage alerting and subscription service
• simplified categorization

Understand the key concepts of how unified user experience optimizes and improves support processes and the overall customer support experience. Discover the new features to assist you during incident creation and management. Experience the benefits in getting support for your SAP solutions.

Links:

Recording to follow

Date: December 11, 2019 - 04 pm (CET)
Presenter: Romy Sachse, Senior Support Engineer, Product Support, SAP SE
                      Darragh Doyle, Senior Support Engineer, Product Support, SAP Ireland
 

SAP's support backbone is the central infrastructure located at SAP to provide technical support to our customers. This infrastructure has been updated. The legacy infrastructure remains in place to allow a safe transition for customers. Customers need to switch to the new infrastructure before January 1st 2020 to ensure continuous connectivity.

This update impacts SAP Solution Manager and Focused Run, and also every other ABAP-based SAP system which is connected to the support backbone.

Since we have many changes on the past few months this session will bring the latest resources and news on this topic.

In this session, you will learn about the impacts of the support backbone update on SAP Solution Manager and Focused Run, and what you need to do to ensure connectivity of these systems to SAP after January 1st, 2020. You will also learn where you can get more information about the support backbone update and the required activities.

Other topics that will be covered on this session

•            How to prepare for Digitally Signed Notes

•            Minimum requirements for Full Connectivity with SAP Solution Manager

•            Full Connectivity x Partial Connectivity using SAP Solution Manager

•            What to do if you need support

Links:
Recording

PDF

Date: December 11, 2019 - 05 pm (CET)
 

Getting to know more about the support process - a brief introduction to the Customer Interaction Center and look at some of SAP's support sites

SAP One Support Launchpad focusing on User Management, the process of downloading software, requesting license keys, how can you look after your system data, searching the knowledge base for possible solutions, the different options for contacting the product experts and finally a look at what should be included in the perfect incident.

Links:
(Coming soon)

Date: December 10, 2019 - 04 pm (CET)
Presenter: Janos Nagy, Program Manager and Business Product Owner of Real-Time Support (Expert Chat and Schedule an Expert), SAP Hungary

Discover the SAP Next-Generation Support real-time channel Schedule an Expert and how it can help you implement and operate your SAP solutions, in any deployment model.​

Similar to booking an online doctor’s appointment, the Schedule an Expert service lets you connect one-on-one with SAP support in a live, 30-minute Skype call. Describe your technical issue, select the product area and a time that is convenient for you, and we will find a support expert to assist you.​ Talk to the same SAP engineer that you would create an incident with – but spend less time waiting for a response and resolution​.

Schedule an Expert is ideal if you:​

• Prefer a live conversation with a support expert instead of instant messaging or submitting written incidents ​
  
  
• Want to use screen sharing to illustrate an issue​
  
  
• Need to schedule colleagues on your call with SAP support​
  
  
• Want tips for prevention of incidents​
  
  
• Schedule an Expert is available for all support levels, for new and open incidents  ​
  
  
• Learn how to best use Schedule an Expert for your needs!
   

Links:
Recording
PDF

Date: November 18, 2019 - 03 pm (CET)
Presenter: Janos Nagy, Program Manager and Business Product Owner of Real-Time Support (Expert Chat and Schedule an Expert), SAP Hungary

Discover the SAP Next-Generation Support real-time channel Expert Chat and how it can help you implement and operate your SAP solutions, in any deployment model.​

Expert Chat is a live chat service best suited for new medium or high priority issues. It instantly connects you to SAP technical support experts. Real-time interaction with screen sharing creates a faster and more direct route to issue resolution, which improves customer satisfaction while reducing project and operational costs. It's available for all support levels and almost all solutions – at no additional cost. ​

Expert Chat benefits include:​

• Time savings: Businesses that implement Expert Chat begin to experience significant increases in value from their maintenance and support agreements with SAP.​
  
  
• Reduced downtime: Expert Chat can reduce the amount of time businesses spend supporting SAP products, including resolving incidents and issues.​
  
  
• Efficient issue resolution: Through the Expert Chat service, SAP optimizes support process by consolidating all necessary information at an early stage to solve an issue during the interaction.  For more complex issues, a follow-up will take place as an incident.

Links:
Recording
PDF 

Date: October 16, 2019 - 4 pm (CET)
Presenter: John Bowley, Product Owner Process & Innovation Office, Customer Success Services, SAP UK

Discover how to make the best use of our new and improved incident creation process, redesigned user interface and key features.

Making your support experience faster, more intuitive and easy to use, our enhanced incident creation workflow saves you time and effort with the new help functions and automated steps.

• Use the new guided help Support Assistant for step by step incident creation.
  
  
• Experience how enhanced component selection, automatic log file analyzer and many more improvements help you through the incident creation process.
  
  
• Find out how AI based features using machine learning technology improve the overall performance and help you find answers much faster.
  
  
• Discover how our new functionality can even help you avoiding the incident creation, as optional help functions are simultaneously displayed while you are adding your technical details to the incident.

Links:
Recording
PDF 

Date: October 15, 2019 - 4 pm (CET)
Presenter:  Alyson Munroe, Senior Researcher, SAP Canada
 

Discover the benefits of the My Products application and the related Support by Product pages in the SAP ONE Support Launchpad. See what’s available today for you and hear what our plans are to enhance these features. We’ll also solicit your feedback and any requests you have for these applications. 

Links:
Recording
PDF

Date: October 10, 2019 - 4 pm (CET)
Presenter: Toby Johnston, Principal Support Engineer, SAP America
 

In this session, the tool's Product Owner will cover the latest innovations of the SAP BI Platform Support Tool and provide a detailed overview on how to get the most out of this free supportability product. 

Topics discussed will include:

• Scheduling Landscape Analysis Reports in the BI Platform and using destinations
  
  
• Keep historical record of your SAP BI Platform configurations and compare changes to the system over time
  
  
• Leverage the automated alerts provided by the Landscape Analysis Report to address problems before they become system outages
  
  
• Utilize the provided tools to quickly accomplish administration tasks and perform root cause analysis on issues relating to Auditing, Security, 3rd Party Authentication setup, Semantic Layer,  and more
  
  
• Scramble and anonymize your sensitive Web Intelligence report data before sending to SAP Support with the Webi Data Masker
  
  
• Accelerate the time to resolve issues when dealing with SAP Support.

Links:

Recording

PDF

Date: October 08, 2019 - 10 am (CET)
Presenters: Roland Hoeller, CFE Senior Consultant, SAP SE
                       Dr. Gerlinde Wallner, Support Business Operations Expert, SAP Austria

In this Webinar we will talk about Knowledge Centered Service which is used in SAP Support to create customer centric documents. We explain Knowledge Based Articles and how to find them on external search engines like Google.

What to expect:

• Overview of Knowledge Centered Service
• What is a Knowledge Base Article KBA
• Difference between a KBA and SAP Note
• Scope of KBA indexing
• KBA Preview vs KBA Public
• Search tips
• Question and answers
• Feedback

Links:

Recording

PDF

Service Automation in customer support is a hot topic SAP is taking on directly. Discover how artificial intelligence (AI) and machine learning are automating support processes for SAP. Experience how AI-driven support is working for SAP customers by driving fast, accurate answers.

In this webinar, learn about how emerging technologies are providing an effortless experience to SAP customers. Topics include:

• Driving support automation with AI and Machine Learning 
• Personalizing the customer support experience
• Building support into the application for an effortless experience
• Experiencing real-time live support channels

Links:

Recording

In today’s always-on business environment incidents need to be addressed swiftly. Finding a solution to incidents is, therefore, of paramount importance. To accelerate this process and provide real-time answers to customer incidents, we have developed incident solution matching, an AI-driven service to SAP’s customers to get real-time recommendations to incidents while they are typed-up. In our webinar, we will talk about the new service, its benefits to business, and the journey to deploying a live service to demonstrate how to deliver machine learning application providing business value.

We are looking forward to your participation to learn more about the use of AI in incident management processes and hope to gather feedback regarding the value of future AI services to your business.

Links:

Recording

PDF

Take advantage of a peer-to-peer platform to gain a direct line to qualified experts in your field, outside of SAP. With the Ask an Expert Peer service, you can get answers to your technical questions related to your implementation of SAP SuccessFactors Solutions and achieve fast issue resolution for your basic inquiries and low- or medium-priority incidents.

As a channel of the Next-Generation Support approach, Ask an Expert Peer provides significant improvements to the support experience such as:

• Peer-to-peer collaboration opportunities to get your questions answered by an expert peer in your field
• Industry insights along with an experienced perspective about your question
• Fast issue resolution through chat or e-mail in one-on-one interactions for your basic inquiries and low- or medium-priority incidents
• Live exchanges with expert peers to answer basic inquiries in real time
• Secure and private communication between your peer expert and your business 
• No additional cost required, on top of your maintenance agreement
   

Key Takeaways:

• Understand the key concept of SAP Support’s new channel Ask an Expert Peer
• Discover scope and capabilities
• Experience the benefits for your SAP SuccessFactors Solutions
   

Links:

Recording

PDF

Once you operate with some SAP systems and you find issues in operating it there is no need to go to the launchpad to open an incident. The best way to understand what is happening is by having a tool that helps to find the issue and possible notes to correct the system reaction.

This represents a time saving for those people operating SAP systems being more agile to solve issues appearing in the systems.
 

Links:

Recording

PDF

In this Webinar you will learn about the Support Resources that are available to you as an SAP Customer. The objective is to provide you with the information you need to successfully engage with our Support Organisation.
 

Agenda:

• Customer Interaction Center (CIC) Overview
• Introduction to the SAP One Support Launchpad
• User Management
• Incident Management
• How to Download Software
• System Administration
• How to Request a License Key
• Self Service and Support Channels

Links:

Recording

SAP for Me - Your digital companion for your intelligent enterprise. SAP for Me was launched at SAPPHIRENOW 2019 as the new central digital entry point for our customers (me.sap.com) and now acts as their digital companion, centralizing communication with SAP, providing relevant online self-service, highlighting key tasks, actions, and events, and providing valuable information related to the customer's products and the entire SAP software cycle. In this webinar, we would like to give you an overview of this new customer portal and show you a live demo.

Links:

Recording

PDF

SAP’s digital support experience (DSX) with support built into the product provides customers with direct in-solution access to support through an intelligent digital assistant and represents a fundamental shift in how SAP Support interacts with customers in the cloud business.

This radically simplifies the process of requesting help and resolving the issue through machine learning, sophisticated intent-matching features and context-sensitive knowledge that provides personalized support.

Learn  and see how built-in support works as integrated part of SAP applications, how it re-defines customers’ support experience, get insight into the technology behind built-in support and find out how your company can benefit from it.

Why attend?

• Understand how SAP’s built-in support innovates and simplifies the customer support experience
• Learn about technology & innovation behind built-in support
• Gain further insight on how SAP’s built-in support with develop over time and how this will help you and your company

Links:

Recording

PDF

Le gustaría aprender más sobre las herramientas de soporte técnico de SAP , tales como incidentes y Expert Chat? Participe del webinar Mejores Prácticas para gestión de Incidentes realizado por el Customer Interaction Center.

El objetivo de este webinar es mejorar su experiencia de soporte con SAP promoviendo la calidad de los incidentes creados y un mayor entendimiento de los procesos de gestión y escalamiento para obtener mejores resultados y más agilidad en la resolución de problemas.

Links:

Recording

Quer aprender mais sobre as ferramentas de suporte técnico da SAP, tais como incidentes e Expert Chat? Participe do webinar  Melhores Práticas e Gerenciamento de Incidentes promovido pelo Customer Interaction Center.

O objetivo deste webinar é aprimorar sua experiência de suporte com a SAP promovendo a qualidade dos incidentes criados e o maior entendimento dos processos de gestão e escalação para obter melhores resultados e maior agilidade na resolução de problemas

Links:

Recording

SAP's support backbone is the central infrastructure located at SAP to provide technical support to our customers. This infrastructure has been updated. The legacy infrastructure remains in place to allow a safe transition for customers. Customers need to switch to the new infrastructure before January 2020 to ensure continuous connectivity.

This update impacts SAP Solution Manager and Focused Run, and also every other ABAP-based SAP system which is connected to the support backbone. 

In this session, you will learn about the impacts of the support backbone update on SAP Solution Manager and Focused Run, and what you need to do to ensure connectivity of these systems to SAP after January 1^st, 2020. You will also learn where you can get more information about the support backbone update and the required activities.

Links:

Recording

PDF 1

PDF 2 

Discover the new applications and latest features of the SAP ONE Support Launchpad

The SAP ONE Support Launchpad and the new Service and Support Applications are the 3rd most visited website of SAP - more than 90.000 unique users are using them every day. Whether you need to find an answer to a question, get information about the availability of your SAP Cloud solution, or plan to update your on-premise solution – it is all available at your fingertip, centrally in one place. Join this session to discover the newest innovative applications and features, such as reports on the quality of your incidents, artificial intelligence, Worklists, Smart Navigation, and may more.

See them live and in action - experience how they support you, to best perform your daily support related tasks!

Why attend?

• Understand where to find the latest information regarding the SAP ONE Support Launchpad
• Experience new applications and functionalities released from 2018 to date
• Discover the benefits of the SAP ONE Support Launchpad Piloting Program

Links:

Recording

PDF 

Quer aprender mais sobre como melhor utilizar o portal SAP ONE Support Launchpad e obter os maximos beneficios das ferramentas disponiveis? Participe do webinar Introdução ao SAP ONE Support Launchpad.

Links:

Recording

What is AI driven support and how does this improve SAP product support experience / ISM?

Incident solution matching is a new service from SAP based on artificial intelligence (AI) technology that helps customers get relevant answers to technical questions faster. As a central part of our machine learning–empowered support process, it proposes solutions automatically within the incident creation form within SAP ONE Support Launchpad so customers can find relevant SAP Notes and SAP Knowledge Base Articles quickly without searching manually. Compared to classical tools, this new AI service accelerates the process of finding relevant solutions by learning from past incidents.

To find solutions to your issue in one quick step, simply access your SAP ONE Support Launchpad and describe your issue as concisely as possible within the incident creation form. You will automatically receive possible solutions ranked in order of relevance.

Links:

Recording

PDF 

Discover the SAP's Next-Generation Support real-time channel Schedule an Expert and how it can help you implement and operate your SAP solutions, in any deployment model.​

Similar to booking an online doctor’s appointment, the Schedule an Expert service lets you connect one-on-one with SAP support in a live, 30-minute Skype call. Describe your technical issue, select the product area and a time that is convenient for you, and we will find a support expert to assist you.​ Talk to the same SAP engineer that you would create an incident with – but spend less time waiting for a response and resolution​

Schedule an Expert is ideal if you:​

• Prefer a live conversation with a support expert instead of instant messaging or submitting written incidents ​
• Want to use screen sharing to illustrate an issue​
• Need to schedule colleagues on your call with SAP support​
• Want tips for prevention of incidents​
• Schedule an Expert is available for all support levels, for new and open incidents.  

Links:
Recording
PDF

Discover the SAP's Next-Generation Support real-time channel Expert Chat and how it can help you implement and operate your SAP solutions, in any deployment model.​

Expert Chat is a live chat service best suited for new medium or high priority issues. It instantly connects you to SAP technical support experts. Real-time interaction with screen sharing creates a faster and more direct route to issue resolution, which improves customer satisfaction while reducing project and operational costs. It's available for all support levels and almost all solutions – at no additional cost. ​
 

Expert Chat benefits include:​

• Time savings: Businesses that implement Expert Chat begin to experience significant increases in value from their maintenance and support agreements with SAP.​
• Reduced downtime: Expert Chat can reduce the amount of time businesses spend supporting SAP products, including resolving incidents and issues.​
• Efficient issue resolution: Through the Expert Chat service, SAP optimizes support process by consolidating all necessary information at an early stage to solve an issue during the interaction.  For more complex issues, a follow-up will take place as an incident.

Links:
Recording
PDF

Live business needs live support. Learn how to choose the right channel for your questions. ​

Explore the benefits of Expert Chat and Schedule an Expert for your SAP solution. ​
Experience how to reduce time to resolution with SAP's live support channels.​

• Learn of how to choose the right live support channel.​
• Learn how to start an Expert Chat or a Schedule an Expert session.​
• Find out how to use these channels for new and open incidents.​
• Gain insights on how SAP’s real-time support channels help you to find answers and get help much

Links:

Recording
PDF

Discover key concepts of the SAP ONE Support Launchpad and find out how to best get started.

The SAP ONE Support Launchpad and new Service and Support Applications are the 3rd most visited website of SAP - more than 90.000 unique users are using them every day. Whether you need to find an answer to a question, get information about the availability of your SAP Cloud solution, or plan to update your on-premise solution – it is all available at your fingertip, centrally in one place. Join this session and learn what the SAP ONE Support Launchpad can offer to you, and how it can facilitate your daily support-related tasks.

Experience how Personalization, Favorites, Search, Smart Navigation and many other features help you use the SAP ONE Support Launchpad to its full potential!

Why attend?

• Understand the guiding principles of the SAP ONE Support Launchpad
• Discover its scope and capabilities
• Experience the benefits of key features such as personalization etc.

Links:
Recording
PDF

There are six sessions for each region/language and some of the covered topics include:

• SAP Enterprise Support: Enabling the Intelligent Enterprise and Driving Business Outcomes
• Experience the future of support – with Next-Generation Support for the Intelligent Enterprise

Recordings
 

*Sessions available in Chinese, English, Portugese, Russian, and Spanish

このウェビナーでは、SAP Web Dispatcherの設置とトラブルシューティングの基本をご紹介いたします。
下記の内容が含まれています。

1. 　複数SAPシステムに対する設置(典型的なシナリオ)
⁻ ポータル
⁻ HANA
- Fiori ランチパット
- エクスターナルサービス

2. 　よく見られる現象に対するトラブルシューティング／シナリオの紹介
　⁻　現象の切り分け
　₋　HTTPトレース
　⁻　SAP Web Dispatcherトレースと必要なチェック

3. モディフィケーションハンドラー
　⁻ ヘッダーマネジメント
- URLsモディフィケーション
　⁻ リクエスト／レスポンスに対するリライティング、リダイレクトとフィルタリング

Recording

In this Webinar you will learn about the most relevant topics to understand and troubleshoot 
the Standalone Enqueue Server.
The agenda will cover the following items:

1) Introduction to Standalone Enqueue

2) Configuration & Relevant Parameters

3) Troubleshooting Tools
- Enqueue logging
- RSMONENQ_PERF
- Eqnt
- Ensmon
- SM12

4) Common Issues & Performance

Recording

Este Webinar tem como objetivo apresentar aos
clientes e parceiros da SAP todo o conhecimento
necessário para implementação do
leiaute 4.0 da NF-e.

O time de suporte do produto apresentará os pré-requisitos técnicos no ECC e SAP NFE.

Em seguida, serão demonstradas as melhores práticas e recomendações gerais.

Por fim, teremos o momento de perguntas e respostas, concluindo com a indicação dos guias de implementação do produto.

Recording

In this webinar we will cover the topic of SAP Startup Framework, including the following items.

1) Overview of SAP Startup Framework
- General concept
- Relevant processes
- Startup sequence

2) SAP Start Service
- Overview
- Important web methods
- Starting and stopping SAP systems
- SAP MMC - Security

3) Profiles
- Profile types
- Hierarchy
- Relevant startup profile parameters

4) Resolving startup issues

Recording

SAPメモリ管理とトラブルシューティングの紹介

本ドキュメントはSAPメモリ管理に関する60分間のウェビナー(Webinar)のために作成しております。

このウェビナーでは、SAPシステムのメモリ管理とトラブルシューティングの基本を紹介いたします。下記の内容が含まれています。

1．SAPメモリの種類

2．関連メモリパラメータとOS依存の特徴

3．メモリモニタリングツール

4．メモリダンプとトラブルシューティング

ウェビナーの最後にQ&Aがありますので、ウェビナー終了後、質問と回答を本ドキュメントに更新いたします。

Recording

n this Expert Webinar you will learn how to check and troubleshoot ABAP-based transport issues in STMS.

It will cover important checks like: 

-Check Transport Tools in STMS
-Transport Directory (DIR_TRANS) and subdirectories
-Transport Request Files
-Transport Logs 
-Transport Phases and its Logs
-Transport Groups and Transport Directory (DIR_TRANS)
-Transport Job – RDDIMPDP
-Transport tools version
-TMSADM user

Recording

In this Webinar, we will cover the below topics for the Gateway configuration.

Gateway Security Features covered in this training:
- Registering external programs (“reginfo” file)
- Starting programs on demand ("secinfo” file)
- Files’ basics

The “reginfo” file:
- Syntax
- Live demo

The “secinfo” file:
- Syntax
- Live demo

Recording

The Webinar will cover the following topics:

An introduction to the Support Launchpad, including defining your role, customize the layout.

An introduction of the standard and expert search in the Launchpad, including tips&tricks to use the best search terms.

An introduction of the alternative Support channels, such as SAP Community WIKIs, SAP Community, Expert Chat.
Automated Note Search Tool (ANST) demonstration.

Recording

This Expert Webinar will cover the following topics for the SAP Web Dispatcher product:

1. Initial configuration for multiple systems (typical scenarios): Portal, Fiori, Hana and External Servers

2. Troubleshooting typical issues scenarios: Bypass WDP, HTTP trace and Read Web Disp. trace

3. Modification Handler: Manipulating Header Fields, Manipulating URLs and Defining Conditions

The session will be finalized with Q&A about the topics presented.

Recording

The GST bill has been passed and is expected to be introduced from 1st of July, 2017.
This Expert Webinar will focus on the Notes released for GST solution as part of wave 1.

Recording

The Expert Webinar session will cover the step-by-step of the SSL configuration on NetWeaver Application Server for ABAP, including:

1. Installing & enabling the security library
2. Creating SSL Server and Client PSEs for SAP WebAS through transaction STRUST
3. Customizing available TLS cipher suites and protocol versions 
4. Customizing available TLS protocol versions
5. Interoperability (issues) with third-party TLS implementations 
6. Best practices

Recording

Join this Expert Webinar session and learn how to deal with performance issues in your Agentry application, including topics such asPerformance Characteristic in Agentry Environment from client to backend; Online and Offline Performance - Definitions, variables, common issues, how to gather KPI data, how to analyze, possible reasons and recommendations to improve performance. 

Recording