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Date: March 25, 2020 - 13:00 (BST)
The purpose of this webinar is to provide tips and tricks on how to best utilize the SAP One Support Launchpad knowledge base to search for information and solutions.
This session will go through an overview of the following topics, designed to help customers with using the self-service tools:
• Access to ONE Support Launchpad
• Searching repositories and filters
• SAP Notes vs SAP Knowledge Base Articles
• Searching Tips
• Helpful SAP Notes/SAP Knowledge Base Articles
Links:
Registration
Date: March 30, 2020 - 10 am (CET)
Customer Interaction Centre Überblick
SAP Support Infrastruktur
Einführung zum SAP One Support Launchpad
Benutzer Management
Software Downloads
Lizenzschlüssel
Systembetrieb und -pflege
Nach Lösungen suchen
Kontaktaufnahme mit den Produktexperten
Die perfekte Meldung
Wie kann CIC Ihnen helfen?
Links: Registration
Date: March 31, 2020 - 10:00 (BST)
Best practices for incident creation and enabling you to get the best out of your support from SAP.
Incident Management info session will help to improve the quality of incidents being created and generally enhance your support experience with SAP. The aim is that you will all understand the SAP processes that you are expected to follow to get the best results from your SAP engagement.
Date: April 1, 2020 - 16:00 (CET)
The purpose of this webinar is to help improve the quality of the incidents being created and generally enhance your support experience with SAP.
The agenda includes:
Support Basics
Self-enablement (note search, expert chat, schedule an expert)
Reporting an incident (components, priority, business impact, what makes a perfect incident etc.)
How CIC can help with incident management
Date: April 2, 2020 - 11:30 (CET)
Giving Webinar to customer on overview of the SAP launchpad, the portal that customer use to access different support applications.
Access (from the SAP Support Portal or directly via the link) Login - Selecting roles Launchpad Roles and User Profile Personalisation Contacting Product/Technical Experts Expert Chat Schedule an Expert License keys System Data Management Software Download User Management
Date: April 02, 2020 - 04 pm (CET) Presenters: Nadine Swords, SAP Notes Translation Expert, SAP Globalisation Services - Language Experience, SAP Ireland
Discover our new automatic translation feature, available for SAP Notes and SAP Knowledge Base Articles (KBAs), in 8 languages at the click of a button. Why attend? Find out how to use the new automatic translation feature to give you fast access to SAP Notes and SAP KBAs in your preferred language. Learn how to submit feedback and get the opportunity to ask any questions you may have regarding the translation process.
Save the Date
Date: April 09, 2020 - 04 pm (CET)
Presenter: Tod Keiffer, Senior Product Manager - Customer Success Innovations, SAP SuccessFactors Inc.
Take advantage of a peer-to-peer platform to gain a direct line to qualified experts in your field, outside of SAP. With the Ask an Expert Peer service, you can get answers to your technical questions related to your implementation of SAP SuccessFactors Solutions and achieve fast issue resolution for your basic inquiries and low- or medium-priority incidents.
As a channel of the Next-Generation Support approach, Ask an Expert Peer provides significant improvements to the support experience such as:
Key Takeaways:
Date: April 14, 2020 - 04 pm (CET)
Presenter: Janos Nagy, Program Manager and Business Product Owner of Real-Time Support (Expert Chat and Schedule an Expert), SAP Hungary
Discover the SAP Next-Generation Support real-time channel Expert Chat and how it can help you implement and operate your SAP solutions, in any deployment model.
Expert Chat is a live chat service best suited for new medium or high priority issues. It instantly connects you to SAP technical support experts. Real-time interaction with screen sharing creates a faster and more direct route to issue resolution, which improves customer satisfaction while reducing project and operational costs. It's available for all support levels and almost all solutions – at no additional cost.
Expert Chat benefits include:
Date: April 15, 2020 - 15:00 (EDT)
In this Webinar you will learn about the Support Resources that are available to you as an SAP Customer. The objective is to provide you with the information you need to successfully engage with our Support Organisation.
Agenda
Customer Interaction Center (CIC) Overview
Introduction to the SAP One Support Launchpad
User Management
Incident Management
How to Download Software
System Administration
How to Request a License Key
Self Service and Support Channels
Date: April 22, 2020 - 04:00 (CET)
了解如何充分利用搜索工具、提交问题/事件、生成许可密钥、下载软件和用户管理
研讨会有助于客户更熟悉 SAP ONE Support Launchpad 及其应用程序：搜索文档、事件、许可证密钥、软件下载和用户管理
Date: April 28, 2020- 04 pm (CET)
Discover the SAP Next-Generation Support real-time channel Schedule an Expert and how it can help you implement and operate your SAP solutions, in any deployment model.
Similar to booking an online doctor’s appointment, the Schedule an Expert service lets you connect one-on-one with SAP support in a live, 30-minute Skype call. Describe your technical issue, select the product area and a time that is convenient for you, and we will find a support expert to assist you. Talk to the same SAP engineer that you would create an incident with – but spend less time waiting for a response and resolution.
Schedule an Expert is ideal if you:
Date: April 30, 2020- 10:30 (BST)
Die Informationsveranstaltung zum Incident Management wird dazu beitragen, die Qualität der erstellten Incidents zu verbessern und Ihre Supporterfahrung mit SAP zu erweitern. Das Lernziel ist, dass Sie alle die SAP-Verfahren verstehen, die Sie befolgen müssen, um die besten Ergebnisse aus Ihrem SAP-Engagement zu erzielen.
Grundlagen der Unterstützung SAP Support Infrastruktur Überblick zum Prozess der Meldungslösung Selbstbefähigung SAP Hinweissuche Kontaktaufnahme mit den Produktexperten Expert Chat Schedule an Expert Eine Meldung anlegen Die perfekte Meldung Auswahl eines Systems Komponentenauswahl. Remote-Verbindungen Prioritäten der Meldungen und Auswirkungen auf das Geschäftsabläufe Beispiele für Geschäftsauswirkungen (unzureichend/gut) mit Empfehlungen Nachdem eine Meldung gelöst wurde
Date: May 27, 2020- 04 pm (CET)
Presenter: Lina M. Encinales, Manager - SAP SuccessFactors ONB/RCM, SAP Product Support, SAP North America
Discover the benefits of SAP’s Product Support Accreditation program available to all SAP customers at no additional cost.
The webinar will show you how to easily join our Product Support Accreditation program and become part of our community.
Experience how to complete the easy to consume learning modules, gain knowledge and be rewarded.
The Product Support Accreditation program is available to all SAP customers at no additional cost. Find out how to access the program with your s-user and enjoy easy to consume self-enablements to speed up your time to answers and increase efficiency and productivity during your support interactions.
Why attend?
Date: June 04, 2020- 04 pm (CET)
Descubra los beneficios del programa de acreditación de soporte de productos de SAP disponible para todos los clientes sin costo adicional. El seminario web le mostrará cómo dar inicio a nuestro programa de acreditación de soporte de productos y formar parte de nuestra comunidad. Compruebe la facilidad de completar los módulos de aprendizaje , obtener conocimiento sobre nuevas iniciativas de soporte y ser recompensado al final del programa. El programa de Acreditación de Soporte de Productos está disponible para todos los clientes de SAP sin costo adicional. Descubra cómo acceder al programa con su s-user y disfrute de los modulos de aprendizaje de una manera fácil; minimizando el tiempo requerido para responder sus inquietudes. El programa ayuda a aumentar la eficiencia y la productividad durante sus interacciones con soporte.
¿Por qué asistir?
Check out replays of previous webinar sessions.
The Customer COE offers webinars on a variety of topics.
Check out the current list of MOOCs that are available for free via openSAP.