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When: October 21st 2020 - 10:00 CEST
Summary:
n this webinar you will learn how to search for known issues and resolutions in all of SAP's knowledge repositories.
Agenda:
How to access SAP ONE Support Launchpad Search
Search repositories and filters
SAP Notes vs SAP Knowledge Base Articles
Next-Generation Support tools
Searching Tips & Examples
Helpful SAP Notes/ SAP Knowledge Based Articles
Q&As
Learning Objectives:
Become more familiar with SAP Support's self-enablement tools and the different ways to find a solution for your issue before an incident is needed.
Links:
Registration
When: October 28th - 10:00 EDT / 16:00 CEST
In this webinar you will learn about the Support Portal Resources that are available to SAP Customers. The objectives is to provide the information needed to successfully engage with our Support organization.
- Customer Interaction Center (CIC) Overview - Introduction to the SAP One Support Launchpad - User Management - Incident Management - How to Download Software - System Administration - How to Request a License Key - Self Service and Support Channels
When: November 4th 10:00 CET / 14:30 IST / 19:30 ACT
Description:
Links
When: November 25th - 10:00 EDT / 16:00 CEST
Agenda
Customer Interaction Center (CIC) Overview
Introduction to the SAP One Support Launchpad
User Management
Incident Management
How to Download Software
System Administration
How to Request a License Key
Self Service and Support Channels
Recordings:
English
German
Chinese
French
Spanish
Portuguese
The purpose of this webinar is to provide tips and tricks on how to best utilize SAP Launchpad knowledge base to search for information and solutions
In this webinar you will learn how to search for known issues and resolutions in all of SAP's knowledge repositories. Agenda:
• How to access SAP ONE Support Launchpad Search • Search repositories and filters • SAP Notes vs SAP Knowledge Base Articles • Searching Tips • Helpful SAP Notes/ SAP Knowledge Based Articles • Q&As
This session will help the customer become more familiar with the SAP ONE Support Launchpad and its applications: Search for SAP Documentation, Incidents, License Keys, Software download and User Management.
Giving Webinar to customer on overview of the SAP launchpad, the portal that customer use to access different support applications.
Access (from the SAP Support Portal or directly via the link) Login - Selecting roles Launchpad Roles and User Profile Personalisation Contacting Product/Technical Experts Expert Chat Schedule an Expert License keys System Data Management Software Download User Management
Japanese
The purpose of this session is to help to improve the quality of incidents being created and generally enhance your support experience with SAP.
Support Basics
Self-enablement (note search, expert chat, schedule an expert)
Reporting an incident (components, priority, business impact, what makes a perfect incident etc.)
How CIC can help with incident management
Recordings
Chinese - pdf
Check out replays of previous webinar sessions.
The Customer COE offers webinars on a variety of topics.
Check out the current list of MOOCs that are available for free via openSAP.