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Date: January 20, 2020 - 15:00 (CET) Presenter: Katie Guthrie
In this webinar you will learn how to search for known issues and resolutions in all of SAP's knowledge repositories.
Agenda:
• How to access SAP ONE Support Launchpad Search • Search repositories and filters • SAP Notes vs SAP Knowledge Base Articles • Searching Tips • Helpful SAP Notes/ SAP Knowledge Based Articles • Q&As Links: Registration
Date: January 29, 2020 - 17:00 (CET) Presenter: Mary Jane Romero
Incident Management info session will help to improve the quality of incidents being created and generally enhance your support experience with SAP. The aim is that you will all understand the SAP processes that you are expected to follow to get the best results from your SAP engagement.
Links: Registration
Date: January 30, 2020 - 04 pm (CET) Presenter: David Molinera, Technical Product Manager Machine Learning, SAP ESPAÑA
What is AI driven support and how does this improve your incident management and incident creation process?
SAP’s incident management process has been considerably optimized and simplified by AI and machine learning technologies. Today, solutions like Incident Solution Matching or the component predictor help customers in an optimized and simplified way to find answers to their questions faster and easier. Also the creation and management of incidents has been improved considerably. For example, as a part of our machine learning–empowered support processes, solutions are automatically proposed within the incident creation form within SAP ONE Support Launchpad so customers can find relevant SAP Notes and SAP Knowledge Base Articles quickly without searching manually.
This webinar will provide you an overview on the AI driven processes and how the customer support experience has been improved by implementing AI technology and machine learning. Join the session and discuss your questions with our AI experts.
Links:
Meeting Request
Date: February 20, 2020 - 04 pm (CET) Presenters: Zayid Karim, Product Family Head, UX & DBOS, SAP America Bernhard Luecke, Product Family Head, Sales & Procure, SAP España
“Schedule a Manager” is the newest offering in SAPs real-time support channels, giving customers the ability to schedule a 15-minute call with a Product Support manager for high-priority incidents.
The service provides enhanced communication opportunities for our customers by speaking directly to a manager who can help address service exceptions, being experienced on high incidents.
As a real-time support channel, Schedule a Manager provides our customers with:
Key Takeaways:
Check out replays of previous webinar sessions.
The Customer COE offers webinars on a variety of topics.
Check out the current list of MOOCs that are available for free via openSAP.