Date:  May 31st, 2023

Time:  04:00- 05:00 PM CEST

            10:00-11:00 EST            

Description:

Join this support webcast to learn more about SAP for Me, your personalized SAP entry point and the new, enhanced support experience it provides.

With SAP for Me, you:

• Have a single point of contact for all support-related issues and questions

• Can easily find the information and support you need

• Have access to various self-services, e.g., the provision of cloud systems

• Get a holistic view of your licenses, orders, and usage status

• Can effectively manage your cases in one place

The Get Support application provides instant solutions to help solve your product issue and offers a step-by-step guided support experience to help you to define your issue

Get Support allows the embedded artificial intelligence services to recommend selections for you, then guides you to the most suitable support channel.

Learn more by joining the session on May 31st!

Registration

Date: May 30, 2023

Time: 13:30 - 14:30 IST

Description:

Join this support webcast to learn more about SAP for Me, your personalized, central point of entry into SAP support and a walk through the new support experience in SAP for Me. 

When you use SAP Support with SAP for Me, you can:

• Have a single point of contact for all support-related issues and questions

• Easily find the information and support you need

• Carry out self-services, e.g., the provision of cloud systems

• Get a holistic view of your licenses, orders and usage status

The Get Support application provides instant solutions to solve your product issue or offers a step-by-step guided support experience to help you to define your issue.….

• Allow the embedded artificial intelligence services to recommend selections for you, then guide you to the most suitable support channel (Case, Expert Chat, Schedule an Expert, Ask an Expert Peer, SAP Community,)

Registration

Date: May 31, 2023

Time: 10:00 - 11:00 MST

Description:

Join this support webcast to learn more about SAP for Me, your personalized, central point of entry into SAP support and a walk through the new support experience in SAP for Me. 

When you use SAP Support with SAP for Me, you can:

• Have a single point of contact for all support-related issues and questions

• Easily find the information and support you need

• Carry out self-services, e.g., the provision of cloud systems

• Get a holistic view of your licenses, orders and usage status

The Get Support application provides instant solutions to solve your product issue or offers a step-by-step guided support experience to help you to define your issue.….

• Allow the embedded artificial intelligence services to recommend selections for you, then guide you to the most suitable support channel (Case, Expert Chat, Schedule an Expert, Ask an Expert Peer, SAP Community,)

Registration

Date:

May 31st, 2023

Time:

10:00 AM JST - 11:00 AM JST

このセッションでは、パーソナライズされたSAP サポートへのセントラルエントリポイントであるSAP for Me の詳細とSAP for Me の新しいサポートエクスペリエンスについて説明します。

SAP for Me より、以下のサポートをご利用いただけます。

•サポート関連のすべての問題および質問に対する単一の連絡窓口になります。

• 必要な情報とサポートを簡単に検索できます。

• クラウドシステムのプロビジョニングなどのセルフサービスを実行できます。

• ライセンス、オーダー、使用ステータスの全般的なビューを取得できます。

「サポートを利用する」アプリケーションは、製品の問題を解決するための即時のソリューションを提供するか、問題を定義するのに役立つステップバイステップのガイド付きサポート体験を提供します。

•埋め込まれた人工知能サービスにより最も適切なサポートチャネル（ケース、Expert Chat、Schedule an Expert、Ask an Expert Peer、SAP Community） に案内します。

Registration

Date: May 31, 2023

Time: 09:00 - 10:00 CEST

Description:

Nehmen Sie an diesem Support-Webcast teil, um mehr über SAP for Me, als Ihren personalisierten, zentralen Einstiegspunkt in den SAP-Support zu erfahren und die neue Applikation "Support erhalten (Meldung, Expert Chat, ...)" kennen zu lernen. Support in SAP for Me bedeutet

• einen zentralen Ansprechpartner für alle Support-bezogenen Probleme und Fragen zu haben

• einfaches Auffinden der benötigten Informationen und Unterstützung

• Self-Services durchführen zu können, z. B. Bereitstellung von Cloud-Systemen

Verschaffen Sie sich einen Überblick über Ihre Lizenzen, Aufträge und den Nutzungsstatus!

Die Applikation „Support erhalten (Meldung, Expert Chat,...)“ bietet Ihnen direkte Lösungsempfehlungen zu Ihrem Produktproblem in einer Applikation, die sie schrittweise bei der Beschreibung Ihres Anliegens unterstützt. Eingebettete künstliche Intelligenz Services empfehlen Ihnen die richtige Kategorisierung und den am besten geeigneten Supportkanal (Meldung, Expert Chat, Schedule an Expert, Ask an Expert Peer, SAP Community).

Registration

Date: June 7, 2023

Time: 19:00 CEST - 20:00 CEST

Description:

Únase a este webcast de soporte para obtener más información sobre SAP for Me, su punto central de entrada personalizado al soporte de SAP y navegue por la nueva experiencia de soporte en SAP for Me.

Cuando utiliza SAP Support con SAP for Me, puede:

• Tenga un único punto de contacto para todos los topicos y preguntas relacionados con el soporte
• Encuentre fácilmente la información y el soporte que necesita
• Utilize los autoservicios, por ejemplo, la provisión de sistemas en la nube
• Obtenga una visión holística de sus licencias, pedidos y status de uso
   

La aplicación Obtener soporte proporciona soluciones instantáneas para resolver el problema de su producto u ofrece una experiencia de soporte guiada paso a paso para ayudarle a definir su problema.
 

• Permita que los servicios de inteligencia artificial integrados le recomienden selecciones y, a continuación, lo guíen hacia el canal de soporte más adecuado (Caso, Expert Chat, Schedule an Expert, Ask an Expert Peer, SAP Community)

Registration

Date: June 13, 2023

Time: 09:00 - 10:00 PST

Description:

Join this support webcast to learn more about SAP for Me, your personalized, central point of entry into SAP support and a walk through the new support experience in SAP for Me. 

When you use SAP Support with SAP for Me, you can:

• Have a single point of contact for all support-related issues and questions

• Easily find the information and support you need

• Carry out self-services, e.g., the provision of cloud systems

• Get a holistic view of your licenses, orders and usage status

The Get Support application provides instant solutions to solve your product issue or offers a step-by-step guided support experience to help you to define your issue.….

• Allow the embedded artificial intelligence services to recommend selections for you, then guide you to the most suitable support channel (Case, Expert Chat, Schedule an Expert, Ask an Expert Peer, SAP Community,)

Registration

Date: June 13, 2023

Time: 10:00 CEST - 11:00 CEST

Description:

Join this support webcast to learn more about SAP for Me, your personalized, central point of entry into SAP support and a walk through the new support experience in SAP for Me. 

When you use SAP Support with SAP for Me, you can:

• Have a single point of contact for all support-related issues and questions
• Easily find the information and support you need
• Carry out self-services, e.g., the provision of cloud systems
• Get a holistic view of your licenses, orders and usage status

The Get Support application provides instant solutions to solve your product issue or offers a step-by-step guided support experience to help you to define your issue.….
 

 Allow the embedded artificial intelligence services to recommend selections for you, then guide you to the most suitable support channel (Case, Expert Chat, Schedule an Expert, Ask an Expert Peer, SAP Community,)

Registration

Date: June 14, 2023

Time: 14:00 - 15:00 BRT

Description:

Participe deste webcast de suporte para saber mais sobre o SAP for Me, seu ponto de entrada central e personalizado para o suporte SAP e uma caminhada pela nova experiência de suporte no SAP for Me.

Ao usar o SAP Support com SAP for Me, você pode:

• Tenha um único ponto de contato para todos os problemas e perguntas relacionados ao suporte

• Encontre facilmente as informações e o suporte de que você precisa

• Realizar autoatendimento, por exemplo, o fornecimento de sistemas em nuvem

• Obtenha uma visão holística de suas licenças, pedidos e status de uso

O aplicativo Get Support fornece soluções instantâneas para resolver o problema do seu produto ou oferece uma experiência de suporte guiada passo a passo para ajudá-lo a definir seu problema.….

 Permita que os serviços de inteligência artificial incorporados recomendem seleções para você e, em seguida, oriente-o para o canal de suporte mais adequado (Case, Expert Chat, Schedule an Expert, Ask an Expert Peer, SAP Community,)

Registration

Date:  June 15, 2023

Time:  15:00 - 16:00 CEST

Description:

Participez à ce séminaire de support pour en savoir plus sur SAP for Me, votre point d'entrée central et personnalisé dans le support SAP et découvrez la nouvelle expérience de support de SAP for Me !

Lorsque vous utilisez le support avec SAP for Me, vous pouvez :

Disposer d'un point de contact unique pour toutes les questions et problèmes liés au support

Trouvez facilement les informations et le support dont vous avez besoin

Exécution des libres-services, par exemple, la mise à disposition de systèmes Cloud

Obtenir une vue holistique de vos licences, de vos commandes et de votre statut d'utilisation

L'application « Obtenir de l'aide » fournit des solutions instantanées pour résoudre le problème de votre produit ou propose une expérience d'assistance guidée étape par étape pour vous aider à définir votre problème.

Cette application vous permet egalement d’accéder aux services d'intelligence artificielle intégrés et de de vous conseiller des sélections, puis de vous guider vers le canal de support le plus approprié ( déclarer un cas, « Expert Chat », « Schedule an Expert », « Ask an Expert Peer », la SAP Communauté : « SAP Community »,)

Registration

Date: June 15, 2023

Time: 09:00 - 10:00 CST

Description:

Join this support webcast to learn more about SAP for Me, your personalized, central point of entry into SAP support and a walk through the new support experience in SAP for Me. 

When you use SAP Support with SAP for Me, you can:

• Have a single point of contact for all support-related issues and questions

• Easily find the information and support you need

• Carry out self-services, e.g., the provision of cloud systems

• Get a holistic view of your licenses, orders and usage status

The Get Support application provides instant solutions to solve your product issue or offers a step-by-step guided support experience to help you to define your issue.….

• Allow the embedded artificial intelligence services to recommend selections for you, then guide you to the most suitable support channel (Case, Expert Chat, Schedule an Expert, Ask an Expert Peer, SAP Community,)

Registration

Date: June 20, 2023

Time: 15:00 IST - 16:00 IST

Description:

Join this support webcast to learn more about SAP for Me, your personalized, central point of entry into SAP support and a walk through the new support experience in SAP for Me. 

When you use SAP Support with SAP for Me, you can:

• Have a single point of contact for all support-related issues and questions

• Easily find the information and support you need

• Carry out self-services, e.g., the provision of cloud systems

• Get a holistic view of your licenses, orders and usage status

The Get Support application provides instant solutions to solve your product issue or offers a step-by-step guided support experience to help you to define your issue.….

• Allow the embedded artificial intelligence services to recommend selections for you, then guide you to the most suitable support channel (Case, Expert Chat, Schedule an Expert, Ask an Expert Peer, SAP Community,)

Registration

会议时间

2023年6月20日 10:00-11:00

会议简介

此次研讨会可以让您进一步了解 SAP for Me, SAP for Me 会成为您个性化集成的支持入口, 也将带给您新的支持体验

当您选择 SAP for Me 作为您的支持网站时, 您将体验到：

1. 仅一个入口, 便可以与所有信息及支持途径相结合
2. 便于您找到需要的信息和支持途径
3. 拥有自助服务功能, 比如云系统配置
4. 可看到您购买的许可（licenses ）,订单(orders)和产品使用情况等

“获得支持”应用可以帮助您快速解决产品相关的问题并提供分步指导的支持体验, 高效协助判断您的问题…..

· 嵌入式人工智能服务会给您推荐匹配的选项并指引您到最为合适的支持渠道（例如：创建案例，专家对话，预约专家，咨询专家同行，SAP 社区）

立即报名参会

Date: June 21, 2023

Time: 10:00 - 11:00 KST

“Get Support” 애플리케이션은 기존에 분리된 서포트 기능

Report an incident, Expert Chat, Schedule an Expert, Ask an Expert Peer 그리고 SAP Community 등 기능들을 한곳에 종합하여 서포트를 제공하는 통합 어플리케이션입니다.

제품 이슈에 대한 충분한 정보를 제공한다면 인공지능은 과거에 보고된 유사 사례의 성공률을 기반으로 정확한 이슈 분류를 예측하고 이슈를 빠르고 효율적으로 해결할 수 있는 가장 적합한 지원 채널을 추천합니다.

본 세션에 참여하시어 SAP for Me의 새롭게 변경된 서포트 기능 - “Get Support” application에 대해 더 많은 정보를 확인하시기 바랍니다.

Registration

Date: June 21, 2023

Time: 14:00 - 15:00 CEST

Description:

Únase a este webcast de soporte para obtener más información sobre SAP for Me, su punto central de entrada personalizado al soporte de SAP y navegue por la nueva experiencia de soporte en SAP for Me.

Cuando utiliza SAP Support con SAP for Me, puede:

- Tenga un único punto de contacto para todos los topicos y preguntas relacionados con el soporte

- Encuentre fácilmente la información y el soporte que necesita

- Utilize los autoservicios, por ejemplo, la provisión de sistemas en la nube

- Obtenga una visión holística de sus licencias, pedidos y status de uso

La aplicación Obtener soporte proporciona soluciones instantáneas para resolver el problema de su producto u ofrece una experiencia de soporte guiada paso a paso para ayudarle a definir su problema.

• Permita que los servicios de inteligencia artificial integrados le recomienden selecciones y, a continuación, lo guíen hacia el canal de soporte más adecuado (Caso, Expert Chat, Schedule an Expert, Ask an Expert Peer, SAP Community)

Registration

Description

SAP for Me is your personalized central entry point to SAP’s support. It provides transparency across all your SAP solutions and ensures a harmonized support experience. SAP for Me makes support-related tasks easy with an end-to-end view of your product portfolio all in one place. Join this Support Webcast to learn more about SAP for Me including the depreciation of the SAP ONE Support Launchpad home page as an access to applications.  

When you engage with SAP’s support with SAP for Me, you can:

• have a single-entry point for all support-related topics and questions  
• easily find the information and help you need  
• perform self-services, such as cloud system provisioning 
• get a holistic view of your licenses, orders, and consumption status

English / pdf

Chinese

French

German

Japanese

Korean

Portuguese

Spanish

Description:

SAP for Me is your personalized, central point of entry into SAP support. It gives you transparency across all your SAP solutions and ensures a consistent support experience. SAP for Me makes your support work easier with a comprehensive view of your product portfolio in one place. Join this support webcast to learn more about SAP for Me, including the deprecation of the SAP ONE Support Launchpad home page as a gateway to applications.

When you use SAP Support with SAP for Me, you can:

• Have a single point of contact for all support-related issues and questions

• Easily find the information and support you need

• Carry out self-services, e.g. B. the provision of cloud systems

• Get a holistic view of your licenses, orders and usage status

When you use SAP Support with SAP for Me, you can:

• Have a single point of contact for all support-related issues and questions

• Easily find the information and support you need

• Carry out self-services, e.g. B. the provision of cloud systems

• Get a holistic view of your licenses, orders and usage status

English / pdf

Chinese

French

German

Japanese

Korean

Portuguese

Spanish

Description:

SAP Universal ID provides easier access to SAP sites. With SAP Universal ID, you have one single SAP account for life. It gives you the ability to log in once and choose between your S/P-user IDs, enabling you to easily switch between users and manage your account profile. 

Agenda 

-Why you need one! 

-How to get it and manage it 

-Other useful links and how you can get support 

-Q&A time with CIC experts

English / KBA

In this webinar you will learn about the Support Portal Resources that are available to SAP Customers. The objectives is to provide the information needed to successfully engage with our Support organization.

Agenda

Customer Interaction Center (CIC) Overview

Introduction to the SAP One Support Launchpad

User Management

Incident Management

How to Download Software

System Administration

How to Request a License Key

Self Service and Support Channels

Recordings:

English - pdf

German

Chinese

French

Japanese - pdf

Korean

Spanish - pdf

Portuguese - pdf

The purpose of this webinar is to provide tips and tricks on how to best utilize SAP Launchpad knowledge base to search for information and solutions

In this webinar you will learn how to search for known issues and resolutions in all of SAP's knowledge repositories.

Agenda:

• How to access SAP ONE Support Launchpad Search
• Search repositories and filters
• SAP Notes vs SAP Knowledge Base Articles
• Searching Tips
• Helpful SAP Notes/ SAP Knowledge Based Articles
• Q&As

Recordings:

English - [Presentation pdf]

Portuguese

Spanish

This session will help the customer become more familiar with the SAP ONE Support Launchpad and its applications: Search for SAP Documentation, Incidents, License Keys, Software download and User Management.

Giving Webinar  to customer on overview of the SAP launchpad, the portal that customer use to access different support applications.

Access (from the SAP Support Portal or directly via the link)
Login - Selecting roles 
Launchpad Roles and User Profile
Personalisation
Contacting Product/Technical Experts
Expert Chat
Schedule an Expert
License keys
System Data Management
Software Download
User Management

Recordings:

English

Spanish

Chinese

Portuguese

Japanese

Korean

The purpose of this session is to help to improve the quality of incidents being created and generally enhance your support experience with SAP.

Agenda

Support Basics

Self-enablement (note search, expert chat, schedule an expert) 

Reporting an incident (components, priority, business impact, what makes a perfect incident etc.) 

How CIC can help with incident management

Recordings

English

German

Spanish

French

Korean

Portuguese

Chinese

Japanese

Webcast - PS Accrediation