Date: October 08, 2019 - 10 am (CET)
Presenters: Roland Hoeller, CFE Senior Consultant, SAP SE
                       Dr. Gerlinde Wallner, Support Business Operations Expert, SAP Austria

In this Webinar we will talk about Knowledge Centered Service which is used in SAP Support to create customer centric documents. We explain Knowledge Based Articles and how to find them on external search engines like Google.

What to expect:

• Overview of Knowledge Centered Service
• What is a Knowledge Base Article KBA
• Difference between a KBA and SAP Note
• Scope of KBA indexing
• KBA Preview vs KBA Public
• Search tips
• Question and answers
• Feedback

Links:

Meeting Request

Date: October 10, 2019 - 4 pm (CET)
Presenter: Toby Johnston, Principal Support Engineer, SAP America
 

In this session, the tool's Product Owner will cover the latest innovations of the SAP BI Platform Support Tool and provide a detailed overview on how to get the most out of this free supportability product. 

Topics discussed will include:
 

• Scheduling Landscape Analysis Reports in the BI Platform and using destinations
  
  
• Keep historical record of your SAP BI Platform configurations and compare changes to the system over time
  
  
• Leverage the automated alerts provided by the Landscape Analysis Report to address problems before they become system outages
  
  
• Utilize the provided tools to quickly accomplish administration tasks and perform root cause analysis on issues relating to Auditing, Security, 3rd Party Authentication setup, Semantic Layer,  and more
  
  
• Scramble and anonymize your sensitive Web Intelligence report data before sending to SAP Support with the Webi Data Masker
  
  
• Accelerate the time to resolve issues when dealing with SAP Support.

Links:

Meeting Request

Date: October 15, 2019 - 4 pm (CET)
Presenter:  Alyson Munroe, Senior Researcher, SAP Canada
 

Discover the benefits of the My Products application and the related Support by Product pages in the SAP ONE Support Launchpad. See what’s available today for you and hear what our plans are to enhance these features. We’ll also solicit your feedback and any requests you have for these applications. 

Links:

Meeting Request

Date: October 16, 2019 - 4 pm (CET)
Presenter: John Bowley, Product Owner Process & Innovation Office, Customer Success Services, SAP UK

Discover how to make the best use of our new and improved incident creation process, redesigned user interface and key features.

Making your support experience faster, more intuitive and easy to use, our enhanced incident creation workflow saves you time and effort with the new help functions and automated steps.

• Use the new guided help Support Assistant for step by step incident creation.
  
  
• Experience how enhanced component selection, automatic log file analyzer and many more improvements help you through the incident creation process.
  
  
• Find out how AI based features using machine learning technology improve the overall performance and help you find answers much faster.
  
  
• Discover how our new functionality can even help you avoiding the incident creation, as optional help functions are simultaneously displayed while you are adding your technical details to the incident.

Links:

Meeting Request