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SAP for Me is your personalized central entry point to SAP’s support. It provides transparency across all your SAP solutions and ensures a harmonized support experience. SAP for Me makes support-related tasks easy with an end-to-end view of your product portfolio all in one place. Join this Support Webcast to learn more about SAP for Me including the depreciation of the SAP ONE Support Launchpad home page as an access to applications.
When you engage with SAP’s support with SAP for Me, you can:
Registration Link
Registration
Time: 09:00 AM CST - 09:30 AM CST
In this webinar you will learn about the Support Portal Resources that are available to SAP Customers. The objectives is to provide the information needed to successfully engage with our Support organization.
Agenda
Customer Interaction Center (CIC) Overview
Introduction to the SAP One Support Launchpad
User Management
Incident Management
How to Download Software
System Administration
How to Request a License Key
Self Service and Support Channels
Recordings:
English - pdf
German
Chinese
French
Japanese
Spanish - pdf
Portuguese - pdf
The purpose of this webinar is to provide tips and tricks on how to best utilize SAP Launchpad knowledge base to search for information and solutions
In this webinar you will learn how to search for known issues and resolutions in all of SAP's knowledge repositories. Agenda:
• How to access SAP ONE Support Launchpad Search • Search repositories and filters • SAP Notes vs SAP Knowledge Base Articles • Searching Tips • Helpful SAP Notes/ SAP Knowledge Based Articles • Q&As
English - [Presentation pdf]
Portuguese
Spanish
This session will help the customer become more familiar with the SAP ONE Support Launchpad and its applications: Search for SAP Documentation, Incidents, License Keys, Software download and User Management.
Giving Webinar to customer on overview of the SAP launchpad, the portal that customer use to access different support applications.
Access (from the SAP Support Portal or directly via the link) Login - Selecting roles Launchpad Roles and User Profile Personalisation Contacting Product/Technical Experts Expert Chat Schedule an Expert License keys System Data Management Software Download User Management
English
Korean
The purpose of this session is to help to improve the quality of incidents being created and generally enhance your support experience with SAP.
Support Basics
Self-enablement (note search, expert chat, schedule an expert)
Reporting an incident (components, priority, business impact, what makes a perfect incident etc.)
How CIC can help with incident management
Recordings
In this session you will learn how to search for known issues and resolutions in all of SAP's knowledge repositories.
How to access SAP ONE Support Launchpad Search
Search repositories and filters
SAP Notes vs SAP Knowledge Base Articles
Next-Generation Support tools
Searching Tips & Examples
Helpful SAP Notes/ SAP Knowledge Based Articles
Q&As
Learning Objectives: Become more familiar with SAP Support's self-enablement tools and the different ways to find a solution for your issue.
English / / pdf
Webcast - PS Accrediation
The Customer COE offers webcasts on a variety of topics.
Check out the current list of MOOCs that are available for free via openSAP.