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Date: January 20th, 2021
Time: 6:00 CET / 10:30 IST / 15:30 ACDT / 18:00 NZDT
The purpose of this session is to help to improve the quality of incidents being created and generally enhance your support experience with SAP.
Agenda
Support Basics
Self-enablement (note search, expert chat, schedule an expert)
Reporting an incident (components, priority, business impact, what makes a perfect incident etc.)
How CIC can help with incident management
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Date: January 27th, 2021
Time: 16.30 CET / 21:00 IST / 02:00 ACDT / 04:30 NZDT
Description
In this session you will learn about the Support Resources that are available to you as an SAP Customer. The purpose of this session is to help to improve the quality of incidents being created and generally enhance your support experience with SAP.
The objective is to provide you with the information you need to successfully engage with our Support Organization.
Customer Interaction Center (CIC) Overview
Introduction to the SAP One Support Launchpad
User Management & Universal ID
How to Download Software
How to Request a License Key
System Administration
Self Service and Support Channels
Contacting Product Experts
Creating the 'Perfect Incident'
Date: February 3rd, 2021
Time: 11:00 CET
Description:
The purpose of this session is to provide tips and tricks on how to best utilize SAP Launchpad knowledge base to search for information and solutions
How to access SAP ONE Support Launchpad Search
• Search repositories and filters
• SAP Notes vs SAP Knowledge Base Articles
• Searching Tips
• Helpful SAP Notes/ SAP Knowledge Based Articles
• Q&As
In this webinar you will learn about the Support Portal Resources that are available to SAP Customers. The objectives is to provide the information needed to successfully engage with our Support organization.
User Management
Incident Management
Recordings:
English - pdf
German
Chinese
French
Spanish - pdf
Portuguese - pdf
The purpose of this webinar is to provide tips and tricks on how to best utilize SAP Launchpad knowledge base to search for information and solutions
In this webinar you will learn how to search for known issues and resolutions in all of SAP's knowledge repositories. Agenda:
• How to access SAP ONE Support Launchpad Search • Search repositories and filters • SAP Notes vs SAP Knowledge Base Articles • Searching Tips • Helpful SAP Notes/ SAP Knowledge Based Articles • Q&As
English
Portuguese
Spanish
This session will help the customer become more familiar with the SAP ONE Support Launchpad and its applications: Search for SAP Documentation, Incidents, License Keys, Software download and User Management.
Giving Webinar to customer on overview of the SAP launchpad, the portal that customer use to access different support applications.
Access (from the SAP Support Portal or directly via the link) Login - Selecting roles Launchpad Roles and User Profile Personalisation Contacting Product/Technical Experts Expert Chat Schedule an Expert License keys System Data Management Software Download User Management
Japanese
Recordings
Webcast - PS Accrediation
The Customer COE offers webcasts on a variety of topics.
Check out the current list of MOOCs that are available for free via openSAP.