Do you want to take Survey - 'Survey Title'?
Date: April 14th, 2021
Time: 11:00-12:00 EST (New York) / 17:00-18:00 CET
Description:
Incident Management webcast will help to improve the quality of incidents being created and generally enhance your support experience with SAP. The aim is that you will all understand the SAP processes that you are expected to follow to get the best results from your SAP engagement.
Learning Objectives:
Best practices for incident creation and enabling you to get the best out of your support from SAP.
Links:
Registration
Time: 16:00 - 1700 BRT (Brasília time)
21:00-22:00 CET
¿Quiere saber cómo interactuar fácilmente con el Soporte de Productos de SAP? Descubra nuestro programa de 'Product Support Accreditation'.
El programa 'Product Support Accreditation' le permite aprovechar al máximo las herramientas de Soporte de Productos de SAP y nuestras ofertas de 'Next-Generation Support'.
Beneficios: - Informativo: reciba formación sobre todos los recursos disponibles de Soporte de Productos de SAP. - Eficiente: contenido fácil de consumir, ayudando a los usuarios a incrementar su eficiencia en la interacción con las herramientas de soporte, identificando el mejor canal de contacto. - Recompensa: certificado y sello digital que se otorga a los usuarios que completan la evaluación final del programa. Este sello digital se puede compartir en redes sociales.
Este programa de formación es completamente gratuito.
Date: April 21st, 2021
Time: 10:00 CET- 11:00 CET
Date: April 27th, 2021
Quer saber como interagir facilmente com o Suporte ao Produto da SAP? Conheça nosso programa 'Product Support Accreditation'.
O programa 'Product Support Accreditation' permite que você tire o melhor proveito das ferramentas de Suporte ao Produto da SAP e das ofertas de nosso 'Next-Generation Support'.
Benefícios:
- Informativo: receba uma capacitação sobre todos os recursos disponíveis do Suporte ao Produto da SAP.
- Eficiente: conteúdo de fácil consumo, ajudando os usuários a aumentar sua eficiência na interação com as ferramentas de suporte, identificando o melhor canal de contato.
- Recompensa: certificado e selo digital concedido aos usuários que completarem a avaliação final do programa. Este selo digital pode ser compartilhado nas redes sociais.
Esse programa de capacitação é totalmente gratuito.
Date: Apri 28th, 2021
Time: 15:00 - 16:00 CET (Berlin) / 09:00 - 10:00 EST (New York)
Become more familiar with SAP Support's self-enablement tools and the different ways to find a solution for your issue before an incident is needed. In this session you will learn how to search for known issues and resolutions in all of SAP's knowledge repositories.
Agenda:
How to access SAP ONE Support Launchpad Search Search repositories and filters SAP Notes vs SAP Knowledge Base Articles Next-Generation Support tools Searching Tips & Examples Helpful SAP Notes/ SAP Knowledge Based Articles Q&As
In this webinar you will learn about the Support Portal Resources that are available to SAP Customers. The objectives is to provide the information needed to successfully engage with our Support organization.
Agenda
Customer Interaction Center (CIC) Overview
Introduction to the SAP One Support Launchpad
User Management
Incident Management
How to Download Software
System Administration
How to Request a License Key
Self Service and Support Channels
Recordings:
English - pdf
German
Chinese
French
Spanish - pdf
Portuguese - pdf
The purpose of this webinar is to provide tips and tricks on how to best utilize SAP Launchpad knowledge base to search for information and solutions
In this webinar you will learn how to search for known issues and resolutions in all of SAP's knowledge repositories. Agenda:
• How to access SAP ONE Support Launchpad Search • Search repositories and filters • SAP Notes vs SAP Knowledge Base Articles • Searching Tips • Helpful SAP Notes/ SAP Knowledge Based Articles • Q&As
English - [Presentation pdf]
Portuguese
Spanish
This session will help the customer become more familiar with the SAP ONE Support Launchpad and its applications: Search for SAP Documentation, Incidents, License Keys, Software download and User Management.
Giving Webinar to customer on overview of the SAP launchpad, the portal that customer use to access different support applications.
Access (from the SAP Support Portal or directly via the link) Login - Selecting roles Launchpad Roles and User Profile Personalisation Contacting Product/Technical Experts Expert Chat Schedule an Expert License keys System Data Management Software Download User Management
English
Japanese
The purpose of this session is to help to improve the quality of incidents being created and generally enhance your support experience with SAP.
Support Basics
Self-enablement (note search, expert chat, schedule an expert)
Reporting an incident (components, priority, business impact, what makes a perfect incident etc.)
How CIC can help with incident management
Recordings
Webcast - PS Accrediation
The Customer COE offers webcasts on a variety of topics.
Check out the current list of MOOCs that are available for free via openSAP.