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Date: July 29, 2020 - 11:30 (CET)
Introduction to the main elements of the SAP Support Infrastructure
In this webinar Brief introduction to the Customer Interaction Center and look at some of SAP’s support sites. We will look at the SAP One Support Launchpad focusing on User Management, the process of downloading software, requesting license keys, how you can look after your system data, searching the knowledge base for possible solutions, the different options for contacting the product experts, what should be included in the perfect incident creation.
Links: Registration
Date: August 05, 2020 - 17:00 (CET)
Links
Registration
Date: August 12, 2020 - 12:00 (CET)
The purpose of this webinar is to help improve the quality of the incidents being created and generally enhance your support experience with SAP. The aim is to understand the SAP processes that you are expected to follow to get the best results from your SAP engagement.
The agenda includes:
• Support Basics
• Self-enablement (note search, expert chat, schedule an expert)
• Reporting an incident (components, priority, business impact, what makes a perfect incident etc.)
• How CIC can help with incident management
Links:
Registation
Date: August 19, 2020 - 11:00 (CET)
Learn how to best utilize search tools, reporting an incident, generate license keys, download software and user management
The session will help the customer become more familiar with the SAP ONE Support Launchpad and its applications: Search for documentation, Incidents, License Keys, Software Download and User Management.
Date: August 26, 2020 - 07:00 (CET)
Check out replays of previous webinar sessions.
The Customer COE offers webinars on a variety of topics.
Check out the current list of MOOCs that are available for free via openSAP.