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SAP for Me is your personalized central entry point to SAP’s support. It provides transparency across all your SAP solutions and ensures a harmonized support experience. SAP for Me makes support-related tasks easy with an end-to-end view of your product portfolio all in one place. Join this Support Webcast to learn more about SAP for Me including the depreciation of the SAP ONE Support Launchpad home page as an access to applications.
When you engage with SAP’s support with SAP for Me, you can:
Registration
Description
SAP for Me ist Ihr personifizierter, zentraler Einstiegspunkt in den SAP Support. Es ermöglicht Ihnen Transparenz über alle Ihre SAP-Lösungen und sorgt für ein einheitliches Support-Erlebnis. SAP for Me erleichtert Ihnen die Arbeit im Support mit einer umfassenden Sicht auf Ihr Produktportfolio an einem einzigen Ort. Nehmen Sie an diesem Support-Webcast teil, um mehr über SAP for Me zu erfahren, einschließlich der Abwertung der SAP ONE Support Launchpad-Startseite als Zugang zu Anwendungen.
Wenn Sie den SAP-Support mit SAP for Me nutzen, können Sie:
SAP for Me constitue votre point d'entrée central personnalisé vers le support de SAP.
Ce portail offre une transparence sur toutes vos solutions SAP, et vous garantit une expérience de support harmonisée.
SAP for Me facilite les tâches liées à votre support, avec une vue complète de votre portefeuille de logiciels, en un seul endroit.
Si vous souhaitez obtenir plus d’informations sur notre nouveau portail, y compris la migration de la page d'accueil et accès aux applications du SAP ONE Support Launchpad, nous vous invitions à participer à ce séminaire en ligne.
Lorsque vous vous engagez avec le support du portail SAP for Me, vous pouvez :
German
Japanese
Korean
Portuguese
Spanish
SAP Universal ID provides easier access to SAP sites. With SAP Universal ID, you have one single SAP account for life. It gives you the ability to log in once and choose between your S/P-user IDs, enabling you to easily switch between users and manage your account profile.
Agenda
-Why you need one!
-How to get it and manage it
-Other useful links and how you can get support
-Q&A time with CIC experts
English / KBA
In this webinar you will learn about the Support Portal Resources that are available to SAP Customers. The objectives is to provide the information needed to successfully engage with our Support organization.
Customer Interaction Center (CIC) Overview
Introduction to the SAP One Support Launchpad
User Management
Incident Management
How to Download Software
System Administration
How to Request a License Key
Self Service and Support Channels
Recordings:
English - pdf
Chinese
French
Japanese - pdf
Spanish - pdf
Portuguese - pdf
The purpose of this webinar is to provide tips and tricks on how to best utilize SAP Launchpad knowledge base to search for information and solutions
In this webinar you will learn how to search for known issues and resolutions in all of SAP's knowledge repositories. Agenda:
• How to access SAP ONE Support Launchpad Search • Search repositories and filters • SAP Notes vs SAP Knowledge Base Articles • Searching Tips • Helpful SAP Notes/ SAP Knowledge Based Articles • Q&As
English - [Presentation pdf]
This session will help the customer become more familiar with the SAP ONE Support Launchpad and its applications: Search for SAP Documentation, Incidents, License Keys, Software download and User Management.
Giving Webinar to customer on overview of the SAP launchpad, the portal that customer use to access different support applications.
Access (from the SAP Support Portal or directly via the link) Login - Selecting roles Launchpad Roles and User Profile Personalisation Contacting Product/Technical Experts Expert Chat Schedule an Expert License keys System Data Management Software Download User Management
English
The purpose of this session is to help to improve the quality of incidents being created and generally enhance your support experience with SAP.
Support Basics
Self-enablement (note search, expert chat, schedule an expert)
Reporting an incident (components, priority, business impact, what makes a perfect incident etc.)
How CIC can help with incident management
Recordings
Webcast - PS Accrediation
The Customer COE offers webcasts on a variety of topics.
Check out the current list of MOOCs that are available for free via openSAP.