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Date: May 20, 2020 - 07:00 (CET)
Webinar is about incident creation process. What are the steps needs to be taken care when creating an incident and also once a support incident is created, what is the process which SAP follows to resolve the reported issue. In addition to this, introduction to support portal, various support channels and self help tools. Agenda of the session will be like below:
SAP Support Infrastructure Self Enablement Options Incident creation process
Links: Registration
Date: May 20, 2020 - 22:00 (CET)
Esta sesión le ayudará a familiarizarse con la plataforma SAP ONE Support Launchpad y sus aplicaciones: búsqueda de documentación, incidentes, claves de licencia, descarga de software y gestión de usuarios S-users
Agenda
- Búsqueda na base de conocimiento (Notas SAP y KBAs) - Incidentes - License Keys - Descarga de software - Gestión de usuarios
Date: May 27, 2020- 04 pm (CET)
Presenter: Lina M. Encinales, Manager - SAP SuccessFactors ONB/RCM, SAP Product Support, SAP North America
Discover the benefits of SAP’s Product Support Accreditation program available to all SAP customers at no additional cost.
The webinar will show you how to easily join our Product Support Accreditation program and become part of our community.
Experience how to complete the easy to consume learning modules, gain knowledge and be rewarded.
The Product Support Accreditation program is available to all SAP customers at no additional cost. Find out how to access the program with your s-user and enjoy easy to consume self-enablements to speed up your time to answers and increase efficiency and productivity during your support interactions.
Why attend?
Links:
Save the Date
Date: May 27, 2020 - 16:00 (CET)
In this Webinar you will learn about the Support Resources that are available to you as an SAP Customer. The objective is to provide you with the information you need to successfully engage with our Support Organisation.
- Customer Interaction Center (CIC) Overview
- Introduction to the SAP One Support Launchpad
- User Management
- Incident Management
- How to Download Software
- System Administration
- How to Request a License Key
- Self Service and Support Channels
Date: June 04, 2020- 04 pm (CET)
Descubra los beneficios del programa de acreditación de soporte de productos de SAP disponible para todos los clientes sin costo adicional. El seminario web le mostrará cómo dar inicio a nuestro programa de acreditación de soporte de productos y formar parte de nuestra comunidad. Compruebe la facilidad de completar los módulos de aprendizaje , obtener conocimiento sobre nuevas iniciativas de soporte y ser recompensado al final del programa. El programa de Acreditación de Soporte de Productos está disponible para todos los clientes de SAP sin costo adicional. Descubra cómo acceder al programa con su s-user y disfrute de los modulos de aprendizaje de una manera fácil; minimizando el tiempo requerido para responder sus inquietudes. El programa ayuda a aumentar la eficiencia y la productividad durante sus interacciones con soporte.
¿Por qué asistir?
Date: June 03, 2020 - 21:00 (CET)
The session will help the customer become more familiar with the SAP ONE Support Launchpad and its applications:
Search for SAP documentation Incidents License Keys Software Downloads User Management
Date: June 10, 2020 - 11:00 (CET)
Agenda:
Learning Objectives: In this Webinar you will learn about the Support Resources that are available to you as an SAP Customer. The objective is to provide you with the information you need to successfully engage with our Support Organisation.
Date: June 17, 2020 - 15:00 (CET)
Date: June 17, 2020 - 04:00 (CET)
网络研讨会讲解故障/事件创建流程。创建故障/事件时需要注意哪些步骤，创建事件后，SAP 跟进和解决问题的流程。 除此之外，还会介绍支持网站、各种支持渠道和自助工具。
会议议程如下：
SAP 支持基础架构 自助选项 事件创建流程
Date: June 24, 2020 - 11:30 (CET)
The Purpose of this webinar is to provide tips and tricks on how to best utilize SAP Launchpad knowledge base to search for information and solutions.
Date: June 30, 2020 - 10:00 (CET)
Check out replays of previous webinar sessions.
The Customer COE offers webinars on a variety of topics.
Check out the current list of MOOCs that are available for free via openSAP.