Date:

10.April 2024

Time:

9:00 AM - 10:00 AM Eastern Time

3:00 PM - 4:00 PM Central European Time

Description:

SAP for Me is your personalized, central point of entry into SAP support. It gives you transparency across all your SAP solutions and ensures a consistent support experience. SAP for Me makes your support work easier with a comprehensive view of your product portfolio in one place.

Learn more about the SAP for Me Portal and the frequently used Get Support feature in this support webcast.

Registration

Date:

April 17th , 2024

Time:

15:00 -16:00 PM IST

10:30-11:30 AM CET

Description:

Join this support webcast to learn more about the Get Support application including the steps to report and manage your case.

Our team will walk you through the elements to help you improve the quality of the case being created and generally enhance your support experience with SAP. The aim is that you will understand the SAP processes that you are expected to follow to get the best results from your SAP engagement.

Learning Objectives: Best practices for case creation and enabling you to get the best out of your support from SAP.

Registration

開催日：

2024年4月24日

時間：

10 : 00 – 11 : 00 （日本時間）

「SAP for Me」は、SAPのサポートサービスへ簡単にアクセスできる新たなシングルアクセスポイントです。この顧客向けポータルは、デジタルなセルフサービス機能を活用し、サポート関連タスクの管理や問題解決を容易に実施することが可能です。更に、お客様がご利用の製品を一目で確認できます。「SAP for Me」はまさにお客様のために開発されたサービスサイトです！ぜひ、サポート向けウェブキャストに参加して、ご活用ください。

申し込み先

Date:

April 30, 2024

Time:

10:00 am - 11:00 am Eastern Time

3:00 pm - 4:00 pm Central European Time

Description:

In this webinar, you will learn about your new personalized, central point of entry into SAP support- SAP for Me and navigate some of its features focusing on support application.

Agenda:

-SAP Support Infrastructure

-Introduction to SAP for Me portal

-Get Support Application

-Demo:

 - Homepage Personalization

 - Global Search

 - Get Support Application: Case Management

 - Systems & Provisioning

 - User Management

 - Calendar

 - Feedback

-How to Contact Customer Interaction

Registration

Fecha:

07 de Mayo de 2024

Hora:

14h30 - 15h30 (Madrid ES)

09h30 – 10h30 (Buenos Aires AR)

        

Descripción: 

SAP for Me es su punto de entrada central y personalizado al soporte de SAP. Proporciona transparencia en todas sus soluciones SAP y garantiza una experiencia de soporte consistente.
SAP for Me facilita su trabajo de soporte con una vista integral de su cartera de productos en un solo lugar.

Únase a este webcast de soporte para obtener más información sobre SAP for Me y su aplicación Get Support.

Enlace para registrarse

Data:

24 de Abril de 2024

Horário:

11h30 – 12h30 (Brasília BR)

15h30 – 16h30 (Lisboa PT)

Descrição: 
A funcionalidade de gerenciamento de usuários do SAP For Me permite que atividades como criação de S-User ID, gerenciamento de expiração de usuários, geração de relatórios, entre outras, sejam realizadas em uma única aplicação.
Esta sessão fornecerá uma visão geral do gerenciamento de usuários.
Além disso, também será abordado o tema SAP Universal ID, que facilita o acesso aos sites da SAP. Com o Universal ID você terá a centralização dos seus usuários em uma única conta SAP.

Participe deste webcast de suporte para saber mais sobre a funcionalidade de gerenciamento de usuários no SAP for Me e a Universal ID.

Link para registro

Fecha:

14 de Mayo de 2024

Hora:

09h30 – 10h30 (Bogota CO)

11h30 – 12h30 (Buenos Aires AR)

16h30 – 17h30 (Madrid ES)

Descripción: 

Únase a este webcast de soporte para obtener más información sobre la aplicación Get Support, incluidos los pasos para informar y administrar su caso.

Nuestro equipo lo guiará a través de los elementos para ayudarlo a mejorar la calidad del caso que se está creando y, en general, mejorar su experiencia de soporte con SAP. El objetivo es que comprenda los procesos de SAP que se espera que siga para obtener los mejores resultados de su relación con nuestro soporte.

Enlace para registrarse

Date:

May 15th , 2024

Time:

15:00 -16:00 PM IST

10:30-11:30 AM CET

Description:

I'll show you the Universal ID related content, and today's sessions will be divided into four sections, the first is the introduction to Universal ID, then the creation and management of Universal ID and the associated demos and FAQs

Registration

Date:

May 16, 2024

Time:

9:00 AM - 10:00 AM, UTC+8 

11:00 AM - 12:00 PM, UTC+10 AEST

Description

SAP for Me is your personalized, central point of entry into SAP support. It gives you transparency across all your SAP solutions and ensures a consistent support experience. SAP for Me makes your support work easier with a comprehensive view of your product portfolio in one place.

Learn more about the SAP for Me Portal and the frequently used applications via live demo.

Registration

Date:

May 22nd, 2024

Time:

10:00 am - 11:00 am Eastern Time

3:00 pm - 4:00 pm Central European Time

Description:

Join this support webcast to learn more about the Get Support application including the steps to report and manage your case.

Our team will walk you through the elements to help you improve the quality of the case being created and generally enhance your support experience with SAP. The aim is that you will understand the SAP processes that you are expected to follow to get the best results from your SAP engagement.

Learning Objectives:

Best practices for case creation and enabling you on how to navigate and get the best support option from the Get Support Application

Agenda:

- SAP Support Infrastructure

- SAP for Me and Get Support Application

- Case Management

 - Reporting a Case

 - Managing Your Cases

 - Updating and Closing a Case

 - Case Resolution Process

-How to Contact the Customer Interaction Center

Registration

Datum:

29.Mai 2024

Zeit:

3:00 PM - 4:00 PM Central European Time

Beschreibung:

Nehmen Sie an diesem Support-Webcast teil, um mehr über die Get Support Anwendung zu erfahren, einschließlich der Schritte zum Melden und Verwalten Ihrer Meldungen.

Unser Team führt Sie durch die Elemente, die Ihnen dabei helfen, die Qualität der zu erstellenden Meldung sowie Ihre Support Erfahrung mit SAP generell zu verbessern. Ziel ist es, dass Sie die SAP-Prozesse verstehen, um die besten Ergebnisse aus Ihrem SAP-Engagement zu erzielen.

Registrieren

Data:

05 de Junho de 2024

Horário:

11h30 – 12h30 (Brasília BR)

15h30 – 16h30 (Lisboa PT)

Descrição: 
Participe deste webcast de suporte para saber mais sobre a aplicação Get Support, incluindo etapas para reportar e gerenciar seu caso.

Nossa equipe orientará você pelos elementos que o ajudarão a melhorar a qualidade do caso que está sendo criado e, de modo geral, melhorar sua experiência de suporte com a SAP. O objetivo é que você entenda os processos SAP que se espera que você siga para obter os melhores resultados no seu relacionamento com nosso suporte.

Link para registro

Date:

12 Juin 2024

Heure:

9h00 à 10h00 (Heure de l'Est)

15h00 - 16h00 (Europe centrale)

Description:

Le portail SAP for Me est votre point d'entrée personnalisé et central pour accéder au support SAP. Il vous offre une vue d'ensemble sur toutes vos solutions SAP et vous garantit une expérience plus cohérente et intuitive. Ce portail facilite également votre travail grâce à une vue complète sur votre portefeuille de produits.

Pour en savoir plus sur le portail SAP for Me et sur la fonctionnalité "Obtenir de l'assistance" n'hésitez pas à vous inscrire à notre webdiffusion d'assistance.

Inscription

Date:

June 12th , 2024

Time:

15:00 -16:00 PM IST

10:30-11:30 AM CET

Description:

We'll provide a brief overview and introduction to the new SAP for Me portal. Following that, we'll proceed to a live demonstration of the new Get Support application, looking into its features. These applications are readily accessible on SAP for Me via me.sap.com. This session will be a valuable introduction.

Registration

Fecha:

12 de Junio de 2024

Hora:

09h30 – 10h30 (Bogota CO)

11h30 – 12h30 (Buenos Aires AR)

16h30 – 17h30 (Madrid ES)

Descripción: 

SAP for Me es su punto de entrada central y personalizado al soporte de SAP. Proporciona transparencia en todas sus soluciones SAP y garantiza una experiencia de soporte consistente.
SAP for Me facilita su trabajo de soporte con una vista integral de su cartera de productos en un solo lugar.

Únase a este webcast de soporte para obtener más información sobre SAP for Me y su aplicación Get Support.

Enlace para registrarse

Date:

June 19th, 2024

Time:

9:00 AM - 10:00 AM Eastern Time

3:00 PM - 4:00 PM Central European Time

Description:

In this Webinar you will learn about the Support Resources that are available to you as an SAP Customer. The objective is to provide you with the information you need to successfully engage with our Support Organisation.

Agenda

- Customer Interaction Center (CIC) Overview

- Introduction to the SAP for Me Portal

- User Management

- Case Management

- How to Download Software

- System Administration

- How to Request a License Key

- Self Service and Support Channels

Registration

Date:

June 27, 2024

Time:

10:00 am - 11:00 am Eastern Time

3:00 pm - 4:00 pm Central European Time

Description:

Join this support webcast to learn more about the concept of User Management, more information on S-user creation and Administration as well as the Universal ID

Our team will walk you through the elements to help you manage your company users to run your business better and help you manage your own. The aim is that you will understand the concept of S-user Administration and Universal ID. We will also show some sample scenarios that can be relatable to you.

Learning Objectives:

Best practices for User Management, creation and deletion of S-users, authorization concept and how to link and unlink users to your Universal ID

Agenda:

1. Quick tour to the User Management Application

2. S-user Administration

• Creation (initial email and password reset)
• Deletion
• S-user Lifetime (Extend expiry)
• How to add authorization
• -How to assign Another Super/ Cloud admin
• Information on how to update S-user Info  -

3. Universal ID

• What is UID
• UID creation
• Linking and unlinking of S- and P-user and email / Deletion
• Update Primary email address
• Password reset

4. Example of common scenarios for S-user and UID

5. How to Contact CIC

Registration 

When you use SAP Support with SAP for Me, you can:

• Have a single point of contact for all support-related issues and questions

• Easily find the information and support you need

• Carry out self-services, e.g., the provision of cloud systems

• Get a holistic view of your licenses, orders and usage status

The Get Support application provides instant solutions to solve your product issue or offers a step-by-step guided support experience to help you to define your issue.….

 Allow the embedded artificial intelligence services to recommend selections for you, then guide you to the most suitable support channel (Case, Expert Chat, Schedule an Expert, Ask an Expert Peer, SAP Community,)

English - pdf

Chinese

French

German

Japanese

Korean

Portuguese

Spanish

Description:

SAP for Me is your personalized, central point of entry into SAP support. It gives you transparency across all your SAP solutions and ensures a consistent support experience. SAP for Me makes your support work easier with a comprehensive view of your product portfolio in one place. Join this support webcast to learn more about SAP for Me, including the deprecation of the SAP ONE Support Launchpad home page as a gateway to applications.

When you use SAP Support with SAP for Me, you can:

• Have a single point of contact for all support-related issues and questions

• Easily find the information and support you need

• Carry out self-services, e.g. B. the provision of cloud systems

• Get a holistic view of your licenses, orders and usage status

When you use SAP Support with SAP for Me, you can:

• Have a single point of contact for all support-related issues and questions

• Easily find the information and support you need

• Carry out self-services, e.g. B. the provision of cloud systems

• Get a holistic view of your licenses, orders and usage status

English

Chinese

French

German

Japanese

Korean

Portuguese

Spanish

Description

SAP for Me is your personalized central entry point to SAP’s support. It provides transparency across all your SAP solutions and ensures a harmonized support experience. SAP for Me makes support-related tasks easy with an end-to-end view of your product portfolio all in one place. Join this Support Webcast to learn more about SAP for Me including the depreciation of the SAP ONE Support Launchpad home page as an access to applications.  

When you engage with SAP’s support with SAP for Me, you can:

• have a single-entry point for all support-related topics and questions  
• easily find the information and help you need  
• perform self-services, such as cloud system provisioning 
• get a holistic view of your licenses, orders, and consumption status

English

Chinese

French

German

Japanese

Korean

Portuguese

Spanish

Description:

Join this support webcast to learn more about the Get Support application including the steps to report and manage your case.   

Our team will walk you through the elements to help you improve the quality of the case being created and generally enhance your support experience with SAP. The aim is that you will understand the SAP processes that you are expected to follow to get the best results from your SAP engagement.

Learning Objectives:

Best practices for case creation and enabling you to get the best out of your support from SAP.

English 

Spanish

Portuguese

Korean

Japanese

Chinese

German

French

Learning Objectives:

In this webinar you will learn about the Support Portal Resources that are available to SAP Customers. The objectives are to provide the information needed to successfully engage with our support Organization. In addition, there will also be SAP for Me Release update information share.

English

Description:

SAP Universal ID provides easier access to SAP sites. With SAP Universal ID, you have one single SAP account for life. It gives you the ability to log in once and choose between your S/P-user IDs, enabling you to easily switch between users and manage your account profile. 

Agenda 

-Why you need one! 

-How to get it and manage it 

-Other useful links and how you can get support 

-Q&A time with CIC experts

English

Spanish

Webcast - PS Accrediation