SAP Customer Experience


SAP Customer Experience is an integrated offering designed to modernize the sales-only focus of legacy CRM solutions. SAP now ties together solutions to support all front-office functions, such as consumer data protection, marketing, commerce, sales and customer service.

The SAP Customer Experience portfolio includes SAP Marketing , SAP Commerce, SAP Service, SAP Customer Data  and SAP Sales.

SAP Customer Experience Book


Understand how SAP Customer Experience handles marketing, commerce, sales, service, and customer data processes—and identify which solutions fit your organization’s CX needs. Then explore integrations to SAP S/4HANA, extensions using SAP Cloud Platform, and applied artificial intelligence using SAP Leonardo. Learn how you can serve your customers better—from the demand chain all the way down to the supply chain!

SAP Customer Experience Webinars
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SAP CX Overview Series
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SAP Customer Experience Enablement Video Portal


This new platform offers:

  • Fresh content - videos that empower you to get the best from our software, which we will be adding to regularly
  • Easy to consume - short, focused videos covering the key features of the software
  • Complimentary for all SAP customers and partners
  • Accessible with your SAP User ID via Single-Sign-On
  • Guided learning through dedicated channels per solution and video playlists


Click here to visit the SAP Customer Experience Enablement Video Portal.

SAP CX 2019 Webinars Archive
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