Basic knowledge
Advanced knowledge
Additional sources of information
Basic knowledge
Solution and Product Road Maps
SAP road maps and the SAP Transformation Navigator tool support the journey to SAP’s future product portfolio and the Intelligent Enterprise. Explore our road maps, webinars, and transformation guides to learn more.
SAP Maintenance Information
The SAP maintenance strategy describes the length and conditions of maintenance for SAP software releases.
- Maintenance Strategy
- Maintenance Planner
- Maintenance Certificate
- Schedules for Maintenance Deliveries
SAP Support Strategy & Extension Programs
SAP creates support programs to drive an innovative and consistent support experience across products and customer types.
SAP announced an Innovation Commitment for SAP S/4HANA until 2040 Clarity and Choice on SAP Business Suite 7.
In addition, the Cloud Extension Model and the On-premise Extension provides customers and partners flexibility and choice to adapt to their changing business requirements based on their existing SAP solutions.
SAP Help and Documentation
The SAP Help Portal bundles access to SAP product documentation and also related information, such as SAP Notes, product availability information, as well as community content.
It provides you access to comprehensive technical documentation of SAP Installations and Upgrades (for example, Master Guides, installation and upgrade guides).
Find SAP product documentation, Learning Journeys, and more.
Cloud 101
What is cloud computing technology?
Cloud computing has arrived, and everyone is interested in learning more. Your users and customers are used to their personal mobile applications, like Facebook and Google Docs, where they can interact and work anywhere, anytime. But there is much more behind cloud computing than just a modern web interface. Great response time, data storage, information access, reliability, and security are all vital to any business looking into a possible “move to the cloud.” More than likely your peers have told you of their success with cloud computing and how they have the most current technology, much more flexibility, or lower IT costs.
SAP Trust Center
Find the information you need on cloud performance, security, privacy, and compliance.
· Cloud Service Status
Gain insights on service availability, incidents, and the history of cloud services from SAP worldwide.
· SAP security for the Intelligent Enterprise
See how SAP can help you innovate on your path to becoming an intelligent enterprise.
· Data Protection and Privacy
We respect individual privacy. Special policies and data processing agreements with our sub-processors help us abide by all relevant laws worldwide.
· SAP Compliance Offerings - Explore Certificates, Reports, and Attestations
At SAP, we keep our finger on the pulse of ever-increasing security challenges by building a security foundation based on industry standards and compliance and regulatory requirements. View SAP’s latest security certifications and reports.
· Cloud Operations
Get insights into cloud service delivery and hybrid IT landscapes to plan and optimize resources. Learn from our experts and our resources.
· Data Center Locations
The below map shows the data center locations where the selected SAP cloud services are currently operated.
· Agreements
Find various agreement documents for cloud, software, and service offerings from SAP. When referenced in specific order forms, these agreement documents form the basis of your contractual relationship with SAP
Advanced knowledge
SAP Global License Audit & Compliance
SAP's Global License Audit and Compliance organization (GLAC) offers our customers support regarding their SAP License entitlement and utilization.
· Audit Services
o License Audit Measurement Service
o Enhanced Audit Service
o License Compliance Interview
o Cloud Audit Service
o License Rights Management Service
· Advisory Services
o Digital Access Evaluation Service
o Customer Measurement Service
o License Advisory Service
· Additional Services
o License Utilization Information
o License Keys
Digital Access
Discover Digital Access, the Digital Access Adoption Program (DAAP), as well as testimonials.
Visit the SAP Digital Access page on the SAP Help Portal for a more detailed description of the SAP Digital Access license model for the products SAP S/4HANA Cloud, SAP S/4HANA, and SAP ERP.
User & Authorizations
· User Management
Manage user IDs for your company. Assign authorizations and specify customer or installation numbers for access.
· My Important Contacts
Find contacts at your company who have special functions such as Super Administrator, Cloud Administrator, or Security Contact, listed with SAP.
· My Authorizations & Functions
Review what access levels you have when using support applications and see if you are assigned any important functions in relation to supporting an SAP product.
Systems & Installations
When you purchase an SAP product, a new installation is created. It contains one or more systems, which represents the computer on which you installed your SAP product, or for cloud products, which tenants or products you have purchased from SAP.
· Manage Systems
Edit or delete systems, and manage remote connections so that SAP support engineers can access my systems, when needed, to troubleshoot my issues.
· System Measurement
The Global License Auditing Service supports all customers in fulfilling their contractual duty to carry out system measurements.
· Installation Data
Request new installations for all SAP products and delete no longer required installations via the easy to use self-service functions.
· Cloud Availability Center (CAC)
Get a personalized, at-a-glance view into your SAP cloud products with status and availability,an events calendar, notifications history, and the latest news.
SAP Discovery Center (BTP)
Learn how to adopt SAP Business Technology Platform and turn data into business value
· Missions
Implement your use cases on SAP Business Technology Platform, with step-by-step guidance and a well-established support from topic experts and SAP Community.
· Services
Integrate and extend your solutions, optimize your business processes, and create an engaging digital experience using SAP Business Technology Platform services.
Additional sources of information
SAP Learning
Accelerate productivity and performance with customized training from SAP.
Improve your technology skills with SAP training courses and certification using SAP´s Training Offerings or Build and maintain SAP software skills with SAP Learning Hub.
Quality at SAP
Here you can find all about our quality management systems and the Certificate Center includes certificates received by SAP for different processes and applications. Third-party certification bodies provide independent confirmation that SAP meets the requirements of international standards.
Innovations, Tools, and Trial Systems
Consider potential SAP Innovations and define the next steps. SAP assists and supports customers regarding concrete next steps with respective tools, services and trial systems.
SAP Service and Support Offerings
Overview of all SAP Support Offerings as well as SAP Support Components, References, Programs and Events.
Customer Center of Expertise
The Customer Center of Expertise (Customer COE) − Primary and Advanced −, acting across all business units and is located in a company's application management unit, brings all stakeholders to the table to resolve today's SAP challenges and issues. To achieve this, different roles must be in place with focus on safeguarding of implementation, business continuity, business process improvement and protection of investment.
Customer Influence and Adoption
SAP offers a range of programs that give customers the opportunity to influence SAP software development decisions and adopt new innovations early on.
There are six main Customer Influence programs:
· The SAP Customer Engagement Initiative asks for your ideas during the development process
· Our SAP Beta Testing program lets you weigh-in on a new product before its release
· With SAP Integration Experience Feedback, you can experience the latest released intelligent enterprise scenarios on an integrated SAP internal landscape
· The SAP Early Adopter Care program helps you deploy new innovations ahead of the competition
· SAP Customer Connection provides an easy way to request enhancements in project mode, for mature on-premise products
· And SAP Continuous Influence enables you to continuously suggest improvements on SAP Cloud solutions and most recent technologies directly to the development teams