Customer COE and CIO Guides Here we are offering documents such as whitepapers and guides that help Customer Centers of Expertise (Customer COEs) and CIOs with daily and strategic challenges they are facing in today's digital economy, guiding their path towards the Intelligent Enterprise.
SAP Licensing and Process Guide Here you will be guided through all important topics around the lifecycle of your SAP Licenses. In addition you can access information about SAP Support Services.
Value of Support SAP customers asked for a clear breakdown of the support offerings made available by the different SAP Support models, and SUGEN picked up on their request. The “Value of Support” Charter delivers a clear understanding of what support offerings are provided by the different SAP maintenance contract types.