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SAP customers ask for a clear breakdown of the support offerings by the different SAP Support models, and SUGEN picked up their request.
The “Value of Support” Charter delivers a clear understanding of what support offerings are provided by the different SAP maintenance contract types.
This charter was requested by customers and worked out together with SUGEN and SAP. Please access the SAP Support Scope which brings an overview of the support offering and provides direct links to the SAP Support Portal.