SAP customers asked for a clear breakdown of the support offerings made available by the different SAP Support models, and SUGEN picked up on their request.
 

The “Value of Support” Charter delivers a clear understanding of what support offerings are provided by the different SAP maintenance contract types.
 

This charter was requested by customers and worked out together with SUGEN and SAP. Please access the SAP Support Scope which gives an overview of the support offering and provides direct links to the SAP Support Portal. Feel free to also access this Overview of Support Models.

The second deliverable is a series of webcasts with the objective to provide you with targeted, easy to use recommendations where SAP Support can help you with achieving your business and IT goals, execute your projects successfully and optimize your IT operations. Discover the Value of Support Webcast ebook.