E-mail us with comments, questions or feedback.
Do you want to take Survey - 'Survey Title'?
Your single point of truth to find SAP improvements and innovations.
Customers are entitled to a lot of support services, content and tools when they have an SAP support contract. Customers are not always aware of all this and therefore don’t benefit enough from the value that is in their contracts.
This was concluded by SAP and also by user groups when they did surveys in the area of Service & Support. To solve this, SUGEN started the Value of Support Charter in November 2016. The main purpose of this Charter was to make an inventory of all the different support elements/services and to make this transparent and understandable at different levels for customers.
We present to you the second deliverable, a series of webinars with the objective to provide you with targeted, easy to use recommendations where SAP Support can help you with achieving your business and IT goals, execute your projects successfully and optimize your IT operations
Date: tbd
SAP Solution Manager 7.2 – Build your Business Case
SAP Solution Manager 7.2 has a vast portfolio of capabilities that help IT operations and projects, as well as business operations. But it may be difficult to quantify benefits and efforts for an upgrade to Solution Manager 7.2, or the implementation of new functionality. The SAP Solution Manager Value calculator helps customers build their business case and thus contributes to securing project budgets
Links: Meeting Request Recording PDF
Managing Long-Term Value Realization with SAP’s Control Center Approach
As innovation cycles get shorter, the ability to maintain a competitive edge depends more than ever on being able to quickly implement great ideas using the latest software innovations. This is why SAP developed the control center approach. The control center approach helps customers to innovate better and to run their business more cost-efficiently. It is designed enable smooth implementations, operations, and increase satisfaction at all stages of your application lifecycle.
Links:
Meeting Request Recording PDF
The CoE of the Future - Secure the Value of your SAP Investment
A Customer Center of Expertise (COE) is the single source of truth and hub for functional collaboration between business and IT. It helps to increase the transparency of business processes. It helps manage mission-critical operations and brings together all stakeholders to resolve challenges and issues. The Customer COE has four basic functions: Information Management, Support Operations, Contract and License Management, and Innovation and Influence.
In this session, you will learn how to become a certified Customer COE with SAP, why this is important for you, and what benefits you can expect to receive.
SAP Solution Manager 7.2 – Enter a New Era
SAP has recently released a new version of SAP Solution Manager, which is available for you as part of your maintenance agreement. This session will highlight the innovations of the new release 7.2. You will learn about many benefits these functions will bring to you and your organization. And you will understand how SAP Solution Manager 7.2 guides you on your way to SAP S/4HANA and digital business.
Date: December 4, 2018
Today’s users, especially if they work in a hybrid context, find their applications and information, which are required to perform service- and support-related tasks, in various places and various portals.
It is SAP’s motivation to offer all users, independent of their solution, a harmonized, personalized, and easily accessible central entry point.
This session will explain and demonstrate how this has been realized by the SAP ONE Support Launchpad and the new SAP Fiori-based Service and Support Applications. You will gain firsthand insight through demos of the new SAP ONE Support Launchpad; the new Search, which is closely integrated into the Applications; the Personalization approach; and concepts like Favorites, Feeds, and much more.
Recording PDF
Date: December 03, 2018
Learn which assets are available to evaluate and understand improvement opportunities tailored for you and supported by metrics and industry benchmarks.
Pathfinder, Business Scenario recommendations, Fiori App Recommendations and Solution Manager Value report can help you discover prominent business insights and TCO reduction potential enablers with the help of SAP Innovations and Support services.
Links: Recording PDF
Date: November 05, 2018
One year ago, SAP introduced the SAP Innovation and Optimization Pathfinder – helping IT leaders maximize value from their SAP investments and enable their company’s strategy.
Learn how CIOs and IT managers leveraged the Pathfinder – to strengthen their bonds with the lines of business, to optimize their ERP operations, and to build their SAP roadmap and digital transformation.
SAP is now launching the the NEW SAP Innovation and Optimization Pathfinder for Line of Business, providing insights and guidance to the heads of Finance, Sales, Procurement, Manufacturing, Supply Chain, and Asset Management on how SAP can help each Line of Business perform at peak levels, and enable your company’s strategy for the digital economy.
Date: October 24, 2018
Are you aware that Enterprise Support offers multiple learning formats for your IT and business users at no additional cost? Introducing the SAP Enterprise Support Academy. This program helps you build up the knowledge and skills needed to fully maximize your investment with SAP. You have access to learning content and services in multiple formats, supporting different learning styles and needs, from ad hoc problem solving to structured, long-term knowledge acquisition.
Join us to learn how to leverage and use these amazing educational opportunities within your business.
Date: June 6, 2018
A Smooth Journey to SAP S/4HANA with SAP Enterprise Support
We will explain different implementation strategies for SAP S/4HANA, like e.g. new implementations or conversions of existing SAP ERP systems. SAP supports end-to-end during the SAP S/4HANA implementation lifecycle, focusing on the pro-active remote offering from of SAP Enterprise Support. Independent from the chosen implementation strategy, the involvement and collaboration between both IT departments and lines-of-businesses are important factors for a successful project. The SAP Enterprise Support offering can be leveraged via the SAP S/4HANA Value Map.
Date: May 17, 2018
Collaborate and Maximize Your Success with SAP Enterprise Support Value Maps
Working on a data volume archiving strategy and looking for expert guidance? Thinking about Mobility and don’t know what approach to take? Wanting to see what other customers are doing with SAP S/4HANA? These are just some of the questions we hear from customers, and now there is a place to get them answered. Introducing SAP Enterprise Support Value Maps. SAP Enterprise Support Value Maps help you to navigate intuitively through services, offerings, and tools available from SAP Enterprise Support. Learn more about this on-demand, 24/7 collaborative and social network platform that connects you directly with SAP experts, engineers, and peers.
Links: Recording
PDF
Date: May 16, 2018
What Every Customer Should Know: Essential Tips on SAP Incident Processing
Did you know there are ten Global Support Centers (GSC) providing 24/7 support for customers around the world? Learn information on the Incident Handling core processes that SAP support engineers follow from initial processing, troubleshooting, to solution. Learning about how the incident process benefits customers’ understanding, involvement, and solution on how SAP Support initially reviews new incidents, partners with the customer on troubleshooting and analyzing the SAP Support request, and provides a solution that benefits the customer and addresses any future concerns.
The presentation will discuss the incident process flow, different communication types, expediting communication between everyone involved, how to use online sessions to expedite the process, solution management, and how to partner with SAP to make the most of your support interaction for a rapid solution.
Date: April 10, 2018
Pathfinder: Build your Strategy and Deliver Value to Your Business Users by Fully Leveraging SAP Support
Are you fully leveraging your SAP ERP system to support, or even better, enable your overall company strategy? Are your business and IT teams collaborating on the right priorities to improve your business outcomes? Or, are operational issues in your current ERP system preventing IT from being a strategic partner to your business?
Join this session to learn more about the SAP Innovation and Optimization Pathfinder for SAP ERP.
Date: February 28, 2018
Overview: Value of Support for your company
Learn how Support is one overall key foundation for your success. For every SAP solution, SAP Support is instrumental: Ensuring business continuity, offering collaboration with SAP experts, empowering your employees with knowledge, tools and best practices, and bringing continuous innovation and help for driving your success and realizing value. This is especially important in the digital economy where Support is the “glue” between fast-paced change areas to capture business opportunites, and the stable core for running your operations. Focus will be on a comprehensive overview for business and IT decision makers on how SAP Support helps in creating business value and providing innovation opportunities in the cloud, in on-premise and in hybrid scenarios.