Miguel holds a degree in Engineering and an MBA. He has worked in the IT Industry since 1993. Since his start at SAP in 1997, Miguel participated in multiple transformation programs at key Utility Companies in Europe. Miguel is, since 2005, Industry Director at the Industry Business Solutions Team in SAP EMEA with responsibilities of Business Development across the entire region of Europe Middle East, Africa. Since 2011 is the SAP lead for Utilities in the EMEA region. In 2017 Miguel became the General Manager for the entire Energy and Natural Resources sector in EMEA North with end to end business responsibility of 4 industry sectors: Utilities, Oil&Gas, Chemicals and Mill Products and Mining. Since February 2019, Miguel heads up the IBU Utilities at SAP, with Global responsibility on the SAP Business in the utilities industry.

Mr. Andre Blumberg leads and strategically manages the IT functions for CLP Power Hong Kong and is responsible for CLP Group technology standards, policies and IT commercial agreements. He also provides vision and leadership across CLP in the development and implementation of viable and sustainable technology and business solutions.  

Mr. Blumberg joined CLP in 2001 and has held various senior positions within Group IT.  He is the current Chair of the SAP Advisory Customer Council for Utilities (ACCU).

Holger Schweinfurth works as a Senior Director within the Industry Business Utilities at SAP SE. In this capacity, he guides global insights into utilities’ market trends and opportunities with a specific focus on the overall roadmap of SAP in the Utilities industry but also on the Energy transformation area including energy data management, deregulation and smart grid / smart metering as well as Internet of Things (IoT). Holger spent most of his working career on international projects and solution / product management assignments within the technology industry. Prior to his roles in SAP he used to be an SAP Consultant at PricewaterhouseCoopers (PwC). He graduated from the Universities of Heidelberg and Leeds (UK) with a master degree in Economics and International Business Management.

Stefan studied Geo-Sciences at the University of Heidelberg and hold diplomas in Geology and Geography and a PhD degree for Natural Sciences from the University of Heidelberg. Before joining SAP, he worked as lecturer for Geo Sciences at the University of Heidelberg and as Head of Energy Consulting and Customer Service at Technische Werke Ludwigshafen AG. 1997, he joined SAP, where he supported the specification and launch of SAP’s first industry solution for Utilities as Global Product Management Specialist. Since then, Stefan held various management positions within SAP’s Industry Business Unit Utilities (Head of Business Development, Head of Field Service EMEA) and became Vice President Utilities in 2007. In that role, he initiated SAP’s engagement as Smart Grid Solution provider and co-founded the AMI@SAP Lighthouse Council with key innovators from various Utilities across the globe.  Today he is responsible for SAP’s global Go-to-Market Strategy for Utilities which includes also the pricing of SAP’s industry solution portfolio.

As part of the Industry Business Unit for Utilities, Mateu is leading the go-to-market activities for the SAP Cloud for Utilities Suite.

Klaus Lohnert, Program Director for SAP Cloud for Utilities with +20 years of international experience in the utilities industry, management consulting and transformations. ​His passion is to empower business leaders to optimize the value of their businesses through best-in-class, forward looking processes, organizations and solutions.​Providing customers guided access to SAP innovations to get ahead of competition and help them to achieve the desired business outcomes of their business transformations. ​

Stefan Wolf is the Vice President for the Go to Market Execution for Utilities. His responsibilities include supporting the global SAP sales, pre-sales and industry value advisors working on utilities accounts with demand generation, sales and pre-sales activities as well as post sales implementation support and ongoing customer support during their operations. He is a 29-year veteran at SAP having worked in development himself as well as Solution Management, always with focus on the Utilities industry solution.

Stephane Dotto has a cross knowledge of the different sub utilities industries. Stephane started his career 18 years ago in SAP France. He was a utility expert for 8 years after which he moved into a Business Transformation Consultant role for the next 4 years. In 2013, he switched organizations to work as an Energy & Natural Resources value engineer for Belgium and after that for the EMEA region. He provided support to sales by writing Point Of Views, animating design thinking sessions, building Business Cases and supporting business development activities. During this period, he participated to Flexiciency, a 5 year H2020 project ( 20 M Euros funded by the European Commission), and has also been invited, as an expert, to many workshops organized by the European Commission. He is responsible now for the Go To Market of Integrated Utilities within the Industry Business Utilities.

SAP Consultant working for over 10 years in Utilities EMEA. Responsible for providing transformation services for the new C4U solution 

After finishing his PhD in physics at the TU Munich, Gero Bieser joined the SAP Industry Business Unit Utilities in 1997. Since then he worked on a wide range of subjects – from Enterprise Asset Management to Customer Relationship Management and Smart Meters – and has been involved in numerous consulting projects in the global utility industry. In addition, he developed standard SAP implementation tools, led software development projects and collaborated with SAP Research on Smart Grid topics. Currently he focuses on how to leverage the latest SAP technology to integrate IT and OT systems to enable Intelligent Asset Management for electricity and water networks.

Position as Chief Solution Expert at the Utilities Industry Business Unit of SAP with dedicated focus on Distribution Business (Electricity and Gas) and Water & Waste Water Companies. Expertise in Technical Asset Management (EAM, Asset lifecycle, Strategic Asset Management, Intelligent Asset Management ), Unbundling processes and overall Functional Landscape and Architecture assessment.

At SAP, Vasyl is focusing on solving industry problems by using innovative technology such as machine learning and IoT. Working in different roles, as a consultant and product development fellow, he is providing expertise on technology and establishing channels between customers and product teams.

Fritz Schwarzländer has an overall experience of 39 years in change management, business process reengineering, organizational development, value engineering, project- and quality management, business and IT-strategies, system analysis and data modelling.

In the last 29 years he gathered an in-depth experience in the utilities-, water- and wastewater-industries in the areas of retail, customer care, billing, controlling, regulatory affairs, metering, maintenance, grid operations, quality assurance, engineering and construction.

Since 1999 he focused on market liberalisation, unbundling, market models and regulatory affairs in utilities across Europe as well as on innovation in energy efficiency, renewables, distributed generation, smart grids and new energy related services.

Holger Schweinfurth works as a Senior Director within the Industry Business Utilities at SAP SE. In this capacity, he guides global insights into utilities’ market trends and opportunities with a specific focus on the overall roadmap of SAP in the Utilities industry but also on the Energy transformation area including energy data management, deregulation and smart grid / smart metering as well as Internet of Things (IoT). Holger spent most of his working career on international projects and solution / product management assignments within the technology industry. Prior to his roles in SAP he used to be an SAP Consultant at PricewaterhouseCoopers (PwC). He graduated from the Universities of Heidelberg and Leeds (UK) with a master degree in Economics and International Business Management.​

As Head of the ICT Department Inge is responsible for developing the ICT-strategy and roadmap for FARYS|TMVW. She oversees the execution of the roadmap and has played a key role in enabling mobile field services within the companies operations.

Inge is also responsible for translating the wider business strategy into an ICT based programme and executes this with her team to achieve the companies’ goals.

Con Ntalianis is a solution manager in the industry business unit (IBU) for utilities at SAP. He has over 20 years’ experience in the utility industry working for SAP and Utility (United Energy). He works with the billing, deregulation, Meter Operations and Energy Data Management solutions within SAP. He responsible for the Meter Operations and Market Data Hub Utilities Segment.

Steen Hansen is a Solution Manager in the industry business unit (IBU) for utilities at SAP. He has more than 25 years’ experience in the utility industry, the last 15 working for SAP. He has mostly worked on the customer service area and has over the last 4 years focused on SAP cloud solutions. Within SAP’s cloud portfolio, Steen has been the main driver in adding utility specifically functionality to SAP Service Cloud.

Juergen is a 20-year SAP veteran with deep knowledge of the Utilities industry and IT solutions. He is the Utilities industry expert in the SAP Customer Experience team helping utilities globally master the customer engagement revolution using best practices and IT solutions.

Customer Relationship Management (CRM) has a central role in the work life of Florian Frömberg. Working in different roles, from Support to Business Consulting and Sales, at different CRM vendors, he was able to be in the middle of the evolution around Customer Experience in the last 14 years. At SAP, Florian is responsible for the portfolio of Customer Experience solutions, tools, and best practices for the Utilities Industry globally. This includes working with customers, analysts, and partners to adapt to the changes happening at lightning speed. Florian has been instrumental in helping utilities move “Beyond CRM” by helping them serve the need of consumers for personalized service, bundled with relevant offers and expert advice. Florian likes engaging with utilities companies to jointly discover their own journey of putting the consumer at the center of their engagement, today and tomorrow.

Dan is leading the new technology, digital and reporting and analytic work streams for the San Diego Gas and Electric Customer Information System replacement program.  Dan has over 25 years of experience including work in utilities, financial services, high-tech and food manufacturing industries.  Dan previously was the program manager responsible for the SDG&E IT Customer Services portfolio.  Dan obtained a bachelor of science degree in computer science from Minnesota State University, Mankato.

Sandra is the Digital Customer Engagement lead on SDG&E’s Envision program, where her team is focused on a multi-year program to deliver modern digital capabilities which simplify complex interactions and enhance self-service options. Over the past 12 years, she’s led strategic business efforts and digital transformation projects, including customer-facing technology implementations, self-service optimizations, energy efficiency strategic planning, and portal application migrations and upgrades.

Sandra is a certified Scrum Product Owner, with Project Management certification from UC Berkeley. She is passionate about helping utilities enhance the customer experience while reducing customer effort.

Bernd holds the position of Global Vice President in the Industry Business Unit for Utilities, leading the Service Transformation of Utilities. He is currently also responsible for several strategic projects. In addition, e He started his career as a software developer of Utility industry specific solutions. During his 28-year career at SAP he held various management positions, all in the area of the Utilities industry: Field Service Manager, Key Account Manager, Head of Regional Industry Group and Head of EAM Solution Management, Head of Solution Management. In addition, he spent 8 years working for SAP America in the United States focusing on international market requirements, regional go-to-market support and business development. Bernd holds a Diploma in Computer Science from the University of Kaiserslautern in Germany.

Friederike Mundt is Global Director of SAP Customer Experience Service solution. She is responsible for the Go-To-Market strategy and execution of SAP Field Service Management. Friederike Mundt joined SAP from Coresystems acquisition in 2018. Prior to her current role, she was Product Owner at Coresystems. She was with Coresystems for almost 10 years, and instrumental in bringing Coresystems FSM (Field Service Management) solutions from its early stage to a competitive product in the global space. In addition, she was deeply involved in Alstom and Siemens field service transformation projects. She is known as an expert in improving and optimizing service delivery for large enterprises. Friederike Mundt holds a Bachelor of Science with Honors degree in Mathematics from Victoria University of Wellington, New Zealand, and did the double intermediate degree for Mathematics and Computer Science at Eberhard Karls Universität in Tübingen, Germany.