Getting the most from your Support, SAP Cloud for Customer/SAP Business ByDesign

Become more familiar with SAP Support's self-enablement tools and the different ways to find a solution for your issue before an incident is needed


Brief introduction to the Customer Interaction Center and give an overview of some of SAP’s support sites.


Look at SAP Business ByDesign and SAP Cloud for Customer Built-in support.


Cover Topics on  SAP One Support Launchpad, User Management, searching the knowledge base for possible solutions, the different options for contacting the product experts from the ONE Support Launchpad and Built-In support, and finally a look at what should be included in the perfect incident.



February 24, 2021



10:00 CET - 11:00 CET