Description:
Incident Management webcast will help to improve the quality of incidents being created and generally enhance your support experience with SAP. The aim is that you will all understand the SAP processes that you are expected to follow to get the best results from your SAP engagement.
Agenda:
Support Basics
SAP Support Infrastructure
SAP Incident Solving Process @ a Glance
Self Enablement Tools
Contacting the Product Experts
Reporting an Incident
Selecting a System
Product Area
Incident Priorities and Business Impact
Business impact Examples (insufficient/good) with recommendations
Customer Contact Information
Perfect Incident
After an Incident has been solved
Date:
March 10, 2021
Time:
15:00 BST - 16:00 BST