Description:

Incident Management webcast will help to improve the quality of incidents being created and generally enhance your support experience with SAP. The aim is that you will all understand the SAP processes that you are expected to follow to get the best results from your SAP engagement.
 

Agenda:

Support Basics​

SAP Support Infrastructure ​

SAP Incident Solving Process @ a Glance ​

Self Enablement Tools ​

Contacting the Product Experts ​

Reporting an Incident ​

Selecting a System ​

Product Area​

Incident Priorities and Business Impact ​

Business impact Examples (insufficient/good) with recommendations​

Customer Contact Information​

Perfect Incident ​

After an Incident has been solved​
 

Date:

March 10, 2021

Time:

15:00 BST - 16:00 BST