Results:

Self-Service & Incident Prevention
 
Description:
 

Become more familiar with SAP Support's self-enablement tools and the different ways to find a solution for your issue before an incident is needed.

 

In this session you will learn how to search for known issues and resolutions in all of SAP's knowledge repositories.

 

Agenda:

 

How to access SAP ONE Support Launchpad Search


Search repositories and filters

 

SAP Notes vs SAP Knowledge Base Articles

 

Next-Generation Support tools

 

Searching Tips & Examples

 

Helpful SAP Notes/ SAP Knowledge Based Articles 

 

Q&As

 

Date:
 

April 28, 2021

 
Time:
 

15:00 CET - 16:00 CET

 

Registration