Getting The Most from Your Support

In this session you will learn about the Support Resources that are available to you as an SAP Customer. 


The objective is to provide you with the information you need to successfully engage with our Support Organization. 


Shape Agenda 


Customer Interaction Center (CIC) Overview  


Introduction to the SAP ONE Support Launchpad  


User Management & Universal ID 


How to Download Software  


How to Request a License Key  


System Administration  


Self Service and Support Channels  


Contacting Product Experts 


Creating the 'Perfect Incident' 


Contact Us


September 08, 2021


14:30 - 15:30  EDT

20:30 - 21:30 CEST

19:30 - 20:30 BST

11:30 - 12:30  PDT