Description:
In this session you will learn about the Support Resources that are available to you as an SAP Customer. The objective is to provide you with the information you need to successfully engage with our Support Organisation.
Agenda:
Customer Interaction Center (CIC) Overview
Introduction to the SAP ONE Support Launchpad
User Management & Universal ID
How to Download Software
How to Request a License Key
System Administration
Self Service and Support Channels
Contacting Product Experts
Creating the 'Perfect Incident'
Contact Us
Learning Objectives:
In this session you will become familiar with Support Resources, Channels and Next-Generation Support Tools that SAP provides.
Date:
November 24, 2021
Time:
16:00 GMT - 17:00 GMT
17:00 CET - 18:00 CET
19:00 MSK - 20:00 MSK