Getting the Most from your Support

In this session you will learn about the Support Resources that are available to you as an SAP Customer. The objective is to provide you with the information you need to successfully engage with our Support Organisation.


Customer Interaction Center (CIC) Overview

Introduction to the SAP ONE Support Launchpad

User Management & Universal ID

How to Download Software

How to Request a License Key

System Administration

Self Service and Support Channels

Contacting Product Experts

Creating the 'Perfect Incident'

Contact Us

Learning Objectives:

In this session you will become familiar with Support Resources, Channels and Next-Generation Support Tools that SAP provides.


November 24, 2021


16:00 GMT - 17:00 GMT

17:00 CET - 18:00 CET

19:00 MSK - 20:00 MSK