SAP's Essential Business Services are designed to help user group members adapt and succeed in their new reality – whether that is simply to survive severe drop in business, to grow rapidly and meet sudden and extreme demand, or to retool around new business models. The offering covers 12 essential services in 4 different areas.

In an effort to better serve User Group members throughout this critical period, we have identified possible support services, included within every SAP Enterprise Support agreement, that could help further sustain business continuity and IT operations.  We have bundled them into four primary areas:

• Business Continuity: To potentially address concerns with technical disruption due to peek volumes and system instability
• Finance:  To help mitigate any potential issues that could lead to negative financial exposure (e.g. potential liquidity issues)
• Business Process and IT Optimization: To help with managing sudden or unprecedented “high peak loads” to ensure core business processes are up and running
• Security, Compliance & Data Protection: To help with system security, compliance or data protection concerns

In addition,  the Product Support Accreditation Program helps customers  better understand product support processes and thereby optimize operations and realize savings

No CPI Increase for Support Contracts in 2021 

At SAP, we understand that the COVID-19 pandemic can lead to challenges in our customers' and partners' businesses and are committed to help every organization in a fair manner, therefore:

• For 2021, SAP will not apply the annual increase based on the local Consumer Price Index (CPI*) to SAP Standard Support.
• SAP will also continue to not apply this increase for SAP Enterprise Support contracts in 2021.

* CPI is used as a measure of inflation, in some markets, different systems are referred to (e.g. Labor Cost Index in Germany). These figures are published by governments or the authorized authority in each country.

Businesses have unique challenges as they find their way to a new normal. SAP is here to help. We have many solutions to get you back to your best including offerings to help ensure social distancing with space booking and a marketplace for hiring temporary workers.

As businesses start to re-open, many are looking for a simple solution to repopulate offices and gradually bring back employees in a safe and controlled manner. Workspace Booking for SAP Cloud for Real Estate lets employees reserve a workspace within a preferred location in accordance with defined capacity restrictions. Location managers have a central place to define thresholds for space capacity, manage bookings and analyze trends. This cloud solution is up and running quickly without technical pre-requisites or a massive software implementation. Start safely bringing your employees back to the office today with Workspace Booking for SAP Cloud for Real Estate. Find Out More

SAP Fieldglass External Talent Marketplace is a simple solution that connects businesses that need temporary workers with staffing firms that can supply them. It’s available at no cost* exclusively in the U.S.

The SAP Fieldglass External Talent Marketplace enables you to:

• Search for temporary workers from premier staffing firms
• Post jobs so staffing firms can submit candidates
• Hire candidates with the click of a button

The solution is designed to help you quickly source temporary workers to support your business. Get started today with a simple self-service sign-up and no contracts to sign. Find Out More

In an ever changing world, there are no shortages of challenges to overcome. SAP is here to help your business get back to a best run business. If you have any questions, please don’t hesitate to reach out to back2office@sap.com.

*Offer valid until December 31, 2020 at which point access to the SAP Fieldglass External Talent Marketplace will automatically terminate. This offer is only available in the United States. Access to and use of the SAP Fieldglass External Marketplace is subject to the associated Terms of Use and Privacy Policy. No cash value. SAP reserves the right to cancel or limit this promotion in its sole discretion at any time. Void where prohibited. Additional restrictions may apply.

During this time of market uncertainty, we want to make it easier for companies dealing with supply chain disruption to find new suppliers and cut costs. SAP Ariba Start Sourcing was launched on April 23^rd and allows customers to quickly and easily create and manage RFx sourcing events on the Ariba Network and realize immediate savings. A freemium offering, it has now been augmented to include 5 users with the ability to execute 90 events across 90 days for those who sign up online. No subscription fee. No credit card required.

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