COVID-19 Offerings for User Groups


With the unpredictable and fluid situation around COVID-19, the world is navigating through an uncertain period with few precedents. SAP is seeking to help its User Groups best tackle this challenging time with special offerings designed to ensure business continuity, handle supply chain disruptions, and keep teams engaged throughout remote work periods. Don't miss any update on SAP and COVID-19 in the  SAP News Section.


Free 12-Week Access to SAP Litmos Training for SAP User Groups


A shift towards remote working policies has impacted every kind of business, SAP is providing 12-week free access to SAP Litmos Training for SAP User Groups and their members. This easy to deploy employee, patner and customer engagement and training solution helps companies implement needed structure and jumpstarts engagement in upskilling your sales and service teams.


New customers can access training now with code, SUGEN20, through end of September 2020 - Simply order the trial and provide the code during your onboarding call. For more info, join our upcoming webcasts.

Free Trials for Employee Communication and Customer Engagement Solutions


SAP is offering free 30-day trials for a three-month period for two of its services. The SAP® People Connect 365 mobile service is the cloud-based mobile service that allows businesses to locate, contact and communicate with employees during emergencies and business disruptions. The SAP Contact Center 365 cloud service is the cloud-based omnichannel contact center solution that enables frictionless customer service. 


Please use the following link to request your free trial of SAP People Connect 365 or  register for a free trial of SAP Contact Center 365.

SAP Essential Business Services


SAP's Essential Business Services are designed to help user group members adapt and succeed in their new reality – whether that is simply to survive severe drop in business, to grow rapidly and meet sudden and extreme demand, or to retool around new business models. The offering covers 12 essential services in 4 different areas.

SAP Enterprise Support Services Around COVID-19


In an effort to better serve User Group members throughout this critical period, we have identified possible support services, included within every SAP Enterprise Support agreement, that could help further sustain business continuity and IT operations.  We have bundled them into four primary areas:


  • Business Continuity: To potentially address concerns with technical disruption due to peek volumes and system instability
  • FinanceTo help mitigate any potential issues that could lead to negative financial exposure (e.g. potential liquidity issues)
  • Business Process and IT Optimization: To help with managing sudden or unprecedented “high peak loads” to ensure core business processes are up and running
  • Security, Compliance & Data Protection: To help with system security, compliance or data protection concerns


In addition,  the Product Support Accreditation Program helps customers  better understand product support processes and thereby optimize operations and realize savings



No CPI Increase for Support Contracts in 2021 


At SAP, we understand that the COVID-19 pandemic can lead to challenges in our customers' and partners' businesses and are committed to help every organization in a fair manner, therefore:


  • For 2021, SAP will not apply the annual increase based on the local Consumer Price Index (CPI*) to SAP Standard Support.
  • SAP will also continue to not apply this increase for SAP Enterprise Support contracts in 2021.


* CPI is used as a measure of inflation, in some markets, different systems are referred to (e.g. Labor Cost Index in Germany). These figures are published by governments or the authorized authority in each country.

SAP Ariba Start Sourcing


During this time of market uncertainty, we want to make it easier for companies dealing with supply chain disruption to find new suppliers and cut costs. SAP Ariba Start Sourcing was launched on April 23rd and allows customers to quickly and easily create and manage RFx sourcing events on the Ariba Network and realize immediate savings. A freemium offering, it has now been augmented to include 5 users with the ability to execute 90 events across 90 days for those who sign up online. No subscription fee. No credit card required.

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