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SAP Knowledge Transfer for SAP User Groups
SAP Customer Experience

 

The SAP Customer Experience portfolio focuses on five areas: commerce, customer data, marketing, sales, and service available in sets of cloud solutions.

Discover how SAP Customer Experience Solutions can help you attract and retain customers, while growing revenue.

Learn how SAP Customer Experience Services bring additional business value with innovation, flexibility and simplification.

You can gain deeper understanding of your SAP Customer Experience solution and a more streamlined enablement experience on the SAP Customer Experience Community page.

2023 Learning Sessions for SAP User Groups on SAP Customer Experience
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SAP Sales and Service Cloud Version 2, Q3 Fall Release Highlights
SAP Sales and Service Cloud, 2311 Release Briefing Webcast
SAP Commerce Cloud Q3 2023 Release Overview
SAP Marketing Cloud - B2B Enhancements
Convert Viewers to Buyers with Promotions as part of SAP Commerce Cloud
Streamline your Commerce Quote to Order Process -Including integration with CPQ or Sales Cloud
Adopting Continuous Innovation with SAP Commerce Cloud
Streamline Your Commerce Quote to Order Process (Including Integration with CPQ or Sales Cloud)
SAP Sales and Service Cloud - 2308 Release Briefing
Dark Mode Best Practices
Emarsys Scripting Language (ESL) - (Spanish)
Adopting Continuous Innovation with SAP Commerce Cloud [Spanish]
SAP Sales and Service Cloud Version 2, Summer Release Highlights
Analytics in SAP Sales & Service Cloud Version 2
SAP Marketing Cloud | What's New 2308
How to take Advantage of Transactional Journeys - (French)
SAP Commerce Cloud Q2 2023 Release Overview
Productivity in SAP Sales Cloud Version 2 – Activity Management & Server-side Integration for Microsoft Outlook (Groupware)
SAP Customer Data Cloud - Passwordless Authentication Best Practices, Features and Demo
SAP Commerce Cloud, Composable Storefront and Project "Spartacus" Q2 2023 Update
Transactional Flows - (Spanish)
Building & Running A Top Performing SAP Commerce Cloud Site
How Hobbii Knitted Data and Content to Gain 300%+ Revenue
Use Dark Mode Effectively - (German)
SAP Sales and Service Cloud Version 2 - Release Briefing and Update
SAP Sales and Service Cloud - 2305 Release Briefing
Transactional Journeys
Improving Customer Experience and Time to Value in B2B Commerce with Composable Storefront (Spartacus)
Emarsys Scripting Language
SAP CIAM and Consent - What's New and Roadmap Q2 2
SAP Sales and Service Cloud - Innovation Spotlight
Engage Your Prospects and Improve Lead Conversion with Digital Sales Engagement in SAP Sales Cloud Version 2
SAP Commerce Cloud, Q1 2023 Release Overview
Enhance Sales Effectiveness with Guided Selling in SAP Sales Cloud Version 2
Mastering Multilanguage in Emarsys
SAP Marketing Cloud – Integration with Google Analytics 4 webcast
SAP Commerce Cloud, Composable Storefront and Project "Spartacus" Q1 2023 Update
Dynamic Visit Planning Add-On
SAP Sales and Service Cloud - 2302 Release Briefing
Introduction for SAP for Me, your new customer portal
SAP CIAM and Customer Data Platform - End to End Use Case
SAP Marketing Cloud | What's New 2302
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2022 Learning Sessions for SAP User Groups on SAP Customer Experience
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Spartacus Update Series 2022 Q4
Custom Analytics with Emarsys and SAP Analytics Cloud
SAP Customer Data Platform - Year in Review and What's Ahead
SAP Emarsys Customer Engagement - Smart Insights for Online & Offline
SAP Commerce Cloud 2211 Release Briefing
Adoption Lab - Hands On with Usability features in SAP Sales & Service Cloud
SAP CPQ 2211 Release Overview
SAP Emarsys Loyalty Program Webcast
SAP Cloud for Customer 2211 Release Briefing
Make Every Click an Unambiguous Choice. How to Master Usability in your Sales & Service Cloud in All its Aspects
How to Bring Your Customer Support to the Next Level with the Assisted Service Module (ASM)
SAP Cloud for Customer 2211 Release Briefing
SAP Customer Data Cloud - What's New and Roadmap
New Service Offerings for SAP Customer Data Solutions
Spartacus Update Series 2022 Q3
Create a Visits Management dashboard using Sales Cloud native Business Analytics
SAP Marketing Cloud – Operational Excellence
SAP Commerce Cloud Essentials Webcast Series - Part 1
SAP Commerce Cloud Essentials Webcast Series - Part 2
Microsoft Teams Integration with SAP Sales & Service Cloud
SAP Cloud for Customer 2208 Release Briefing
SAP Marketing Cloud | What's New 2208
SAP Marketing Cloud – Custom Views in Segmentation: Opportunities and Risks Webcast
Achieve a Seamless Interplay between Customer Service and Field Service Scenarios in Service Cloud
Real-Time Personalization with Intelligent Selling Services for SAP Commerce Cloud
How to realize tangible business outcomes from your SAP CX Solution investments?
SAP Marketing Cloud – Custom Views in Segmentation: Opportunities and Risks Webcast
SAP Service Cloud Version 2 – A New Paradigm
SAP Emarsys Integrations Webcast
Holiday Season and High Traffic Preparedness
How to Load Your Data Into Emarsys
Road to Release and Operational Best Practices - SAP Sales and Service Cloud
Measure Your Success with the Right Mix of eCommerce Metrics & KPIs
SAP Customer Data Cloud – New Features Demo
Spartacus Update Series 2022 Q2
Best Practices for Change Management and effectively driving End-user Acceptance
Working with Service Level Agreements (SLAs) in Ticket Processing with SAP Service Cloud
SAP Commerce Cloud 2205 Release Briefing
Best Practices on Structuring your Product Catalog in Order to Optimize User Experience
Taking the Reins on Revenue – Measuring Marketing Campaign Performance
SAP Cloud for Customer 2205 Release Briefing
Enhancing Agent Performance with the Agent Console
Spartacus Update Series 2022 Q1
Personalization and Multichannel CX - Ways to Personalize the User Experience in Commerce Cloud
Close deals effectively - Best practices in Opportunity Management with SAP Sales Cloud
SAP Marketing Cloud – Maximize Your Marketing Impact by Using Interest-Based Targeting
Deliver Service Excellence with the power of AI
Reducing authentication friction – Benefits from a business perspective
SAP Cloud for Customer 2202 Release Briefing
SAP Marketing Cloud | What's New 2202
SAP Commerce Cloud Application Performance Monitoring and Consumption analysis using Dynatrace
Lead to Cash and Beyond - a Best Practice Lead to Order Process from a CX
Data Sources in SAP Sales and Service Cloud
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