Date: July 13, 2023 - 16:00 - 17:00 pm (CEST)  

Learn how sales teams can accelerate digital engagements with prospects and execute a guided lead nurturing process to enable higher lead conversion with SAP Sales Cloud Version 2.

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no Recording

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Date: June 20, 2023 - 16:00 - 17:00 pm (CEST)  

Presented by SAP Product Management and SAP Adoption Services, please join us for an overview of passwordless authentication features in SAP Customer Data Cloud. We will explore these features, use cases, best practices, and a demo.

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no Recording

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Date: June 14, 2023 - 16:00 - 17:00 pm (CEST)  

Join this webcast to learn more about what’s new in 6.0 for SAP Commerce Cloud, Composable Storefront and project "Spartacus", as well as for news on the H2 2023 roadmap.

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no Recording

no PDF

Date: Mai 31, 2023 - 17:00 - 18:00 pm (CEST)  

Many times when we think about creating the best experience for our customers, we think about promotional campaigns, which are undoubtedly a fundamental element of the customer experience. However, the transactional element is also essential in creating a great customer experience. ​ In this webinar, we will explore the fundamentals of transactional flows and how to implement them on the Emarsys platform.

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no Recording

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Date: Mai 30, 2023 - 16:00 - 17:00 pm (CEST)  

This webcast will dive into the specifics of optimizing your e-commerce site for maximum performance. We will discuss best practices for reduding page load times, improving site availability, and enhancing user experience to boost conversion rates and drive revenue growth. Other topics will include caching, server-side optimization, content delivery networks, and performance monitoring to ensure your SAP Commerce Cloud site is running at peak performance. This is a must-attend learning opportunity about how to build and maintain a high-performing e-commerce site that delivers results.

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no Recording

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Date: Mai 17, 2023 - 15:00 - 16:00 pm (CEST)  

Online yarn superstore Hobbii has spun up a content strategy that marries customer behavior with relevant, real-time content for enviable revenue gains. ​ In this session, Hobbii’s Head of CRM and Retail Marketing, Marianne Colding Oxholm shares the secrets of the brand’s stellar success using SAP Emarsys Customer Engagement.

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no Recording

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Date: Mai 11, 2023 - 15:30 - 16:30 pm (CEST)  

If you want more insight on how to use dark mode properly, then don't miss this webinar. Receive tips & tricks and learn what you need to consider when creating. And optimizing emails displayed in dark mode.

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no Recording

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Date: April 26, 2023 - 16:00 - 17:30 pm (CEST)  

Join us for our first customer webcast for SAP Sales and Service Cloud Version 2. Get a preview of the planned innovations and to see what's new with our latest release.

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no Recording

no PDF

Date: April 25, 2023 - 16:00 - 17:30 pm (CEST)  

Get an insightful preview of the planned innovations for the upcoming May 2023 (2305) Release of SAP Sales & Service Cloud. As always we׳ll talk about highlights in Platform & Integration, Sales, and Service.

Links:

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no Recording

no PDF

Date: April 24, 2023 - 15:00 - 16:30 pm (CEST)  

In this webcast we will explore the fundamentals of transactional flows and how to implement them on the Emarsys platform.

Links:

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no Recording

no PDF

Date: April 20, 2023 - 05:00 - 06:00 am (CEST)  

In this webcast we will share the following: Business Value/Benefits, Planning and Strategy, B2B Features, Roadmap, and Q&A.

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no Recording

no PDF

Date: April 19, 2023 - 09:00 - 10:00 am (CEST)  

Do you want to use Emarsys Scripting Language (ESL) to create dynamic and personalized content with your event or relational data? Are you familiar with the ESL basics and terminology but struggling with more complex scripts? Then this webinar is for you! In this session, we will look at advanced ESL examples and use cases, including if statements with event and relational data.

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no Recording

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Date: April 18, 2023 - 04:00 - 05:00 pm (CEST)  

Our Product team has been busy developing new features to help you securely manage customer identity and consent while delivering seamless user experiences. Join us to hear about what's new and what's on the roadmap for SAP Customer Data Cloud, CIAM and Consent.

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no Recording

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Date: April 06, 2023 - 04:00 - 05:00 pm (CEST)  

Join us for an interactive webinar, where we’ll share our latest and greatest SAP Sales Cloud and SAP Service Cloud product innovations, including our vision on how sales and service teams can improve customer engagements and customer lifetime value. Don’t miss this opportunity to learn how the new capabilities can help sales and service organizations overcome their most significant challenges.

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no Recording

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Date: April 04, 2023 - 04:00 - 05:00 pm (CEST)  

Learn how sales teams can accelerate digital engagements with prospects and execute a guided lead nurturing process to enable higher lead conversion with SAP Sales Cloud Version 2.

Links:

Register

no Recording

no PDF

Date: March 30, 2023 - 04:00 - 05:00 pm (CEST)  

Join us to learn more about our continuous innovation approach, the need-to-know highlights of our new SAP Commerce Cloud capabilities launched in Q1, and the most recent updates related to partner solution integrations, as well as pricing and packaging of the Commerce Cloud solution

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no Recording

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Date: March 21, 2023 - 04:00 - 05:00 pm (CET)  

Learn how Guided Selling in SAP Sales Cloud Version 2 enables efficient opportunity execution with configurable playbooks, an optimized workspace, and a modern mobile experience.

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no Recording

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Date: March 16, 2023 - 03:30 - 04:30 pm (CET)  

Do you want to engage with your audience in their own language? Do you want to simplify the process of building multi-language campaigns for your team? Attend this webinar to learn how you can edit blocks in your VCE Template to automatically adapt to your users' language preference.

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no Recording

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Date: February 23, 2023 - 04:00 - 05:00 pm (CET)  

SAP Marketing Cloud’s 2302 release provides the integration with Google Analytics 4. Join us to hear how to create interactions with Google Analytics 4 Queries, enrich interactions of type “Sales Orders” with Google Analytics 4 data, match and merge contacts with Google Analytics 4 Queries.​

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no Recording

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Date: February 21, 2023 - 04:00 - 05:00 pm (CET)  

Join this webcast to learn more about what’s new in 5.1 and 5.2 for Composable Storefront and project "Spartacus", as well as for news on the H1 2023 roadmap.

Links:

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no Recording

no PDF

Date: February 16, 2023 - 04:00 - 05:00 pm (CET)  

Get an insightful preview of the planned innovations for the upcoming February 2023 (2302) Release of SAP Sales & Service Cloud. As always we’ll talk about highlights in Platform & Integration, Sales, and Service.

Links:

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no Recording

no PDF

Date: February 02, 2023 - 04:00 - 05:30 pm (CET)  

Get an insightful preview of the planned innovations for the upcoming February 2023 (2302) Release of SAP Sales & Service Cloud. As always we’ll talk about highlights in Platform & Integration, Sales, and Service.

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no Recording

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Date: January 25, 2023 - 04:00 - 04:30 pm (CET)  

SAP for Me is your personalized central entry point to SAP’s support. It provides transparency across all your SAP solutions and ensures a harmonized support experience. SAP for Me makes support-related tasks easy with an end-to-end view of your product portfolio all in one place. Join this Support Webcast to learn more about SAP for Me including the depreciation of the SAP ONE Support Launchpad home page as an access to applications.

When you engage with SAP’s support with SAP for Me, you can:

• have a single-entry point for all support-related topics and questions
• easily find the information and help you need
• perform self-services, such as cloud system provisioning
• get a holistic view of your licenses, orders, and consumption status

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Date: January 24, 2023 - 04:00 - 05:00 pm (CET)  

Presented by SAP Professional Services, join us for a demonstration and discussion of the end-to-end use case with SAP Customer Data Cloud (CIAM) and SAP Customer Data Platform (CDP).

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Date: January 12, 2023 - 04:00 - 05:00 pm (CET)  

Join the Marketing Cloud What's New Webcast for 2302 with SAP Marketing Cloud Product Management. Learn about the latest developments in SAP Marketing Cloud and get first hand insights on new features and functions.

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Recording - requires S-User

Date: December 14, 2022 - 04:00 - 05:00 pm (CET)  

This webcast series will regularly update you on new features and highlight upcoming release changes. Please subscribe to all webinars in the series and make sure to visit https://sap.github.io/cloud-commerce-spartacus-storefront-docs/release-information/ for more information around content.

Links:

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Recording - requires S-User

Date: December 13, 2022 - 04:00 - 05:00 pm (CET)  

After a review of the standard and predictive analytics capabilities in Emarsys, we will review how to integrate with SAP Analytics Cloud and learn how to create custom dashboards with your Emarsys data.

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Date: December 06, 2022 - 04:00 - 05:00 pm (CET)  

Our SAP Customer Data Platform product team has been busy developing new features and planning our roadmap into 2023 and beyond. Join us to hear about what's new in 2022 and what's on the roadmap for SAP Customer Data Platform.

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Date: November 29, 2022 - 04:00 - 05:00 pm (CET)  

Smart Insight gives you a complete view of your customers' lifecycle. Get to know different perspectives and ways in which you can formulate insights from your data and translate them into action.

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Date: November 17, 2022 - 04:00 - 05:00 pm (CET)  
new date 08.12.2022 - 04:00 - 05:00 pm

Join us to learn all the need-to-know highlights of the November 2022 Release (2211) of SAP Commerce Cloud and the most recent updates and changes for the composable storefront, Intelligent Selling Services for SAP Commerce Cloud, B2B enhancements, S/4HANA integration, and more.

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Date: November 08, 2022 - 04:00 - 05:00 pm (CET)  

Usability is key when it comes to adopting any CRM solution. Usability can refer to a wide range of topics - from UI features, productivity features, personalization features, or ways to have efficient and usable business processes. In this adoption lab we will walk you through some of these aspects with step-by-step explanations on how to get there, whilst pointing out things to be aware of and which pitfalls to avoid Prerequisites • Access to your own Sales Cloud environment • Access to Administrator privileges to do adaptations • Permission to adapt roles

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Date: October 27, 2022 - 04:00 - 05:00 pm (CEST)  

We are excited to announce the new CPQ release, 2211, which is coming to your sandbox environments on October 29. As usual, production availability is two weeks later on November 12. During the webcast CPQ Product Management team will show and demonstrate new and exciting features along with showing some improvements of existing ones. Join the session to hear about new enhancements, and get the answers for your question directly from CPQ Product Team.

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Date: October 25, 2022 - 04:00 - 05:00 pm (CEST)  

Get an insightful preview of the planned innovations for the upcoming November 2022 (2211) Release of SAP Cloud for Customer. We’ll talk about highlights in Platform & Integration, Sales, and Service.

Links:

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Recording - requires S-User

Date: October 20, 2022 - 04:00 - 05:30 pm (CEST)  

Get an insightful preview of the planned innovations for the upcoming November 2022 (2211) Release of SAP Cloud for Customer. We’ll talk about highlights in Platform & Integration, Sales, and Service.

Links:

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Recording - requires S-User

Date: October 18, 2022 - 04:00 - 05:00 pm (CEST)  

The best CRM System is useless if it isn’t used or is unusable. In this webinar, we will walk through the main pillars that make up usability in SAP’s Sales and Service Cloud. We will offer key insights, recommendations and best practices to ensure your system scores high with your users. Because usability creates happy users leading to good adoption and ultimately better business outcomes.

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Date: October 13, 2022 - 04:00 - 05:00 pm (CEST)  

Using the Assisted Service Module (ASM) means taking the same experience, and the same buying journey, that you've worked so hard to craft for your customers, and using it to empower your customer support team, too. In this session, Solution Value Advisor Drew Messinger-Michaels will walk you through the features, best practices, and possibilities of this feature and the ones that surround it.

Links:

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Recording - requires S-User

Date: October 13, 2022 - 4:00 - 5:30 pm (CEST)  

Get an insightful preview of the planned innovations for the upcoming November 2022 (2211) Release of SAP Cloud for Customer. We’ll talk about highlights in Platform & Integration, Sales, and Service.

Links:

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Recording - requires S-User

Date: October 06, 2022 - 04:00 - 05:00 pm (CEST)  

Our Product team has been busy developing new features to help you securely manage customer identity and consent while delivering seamless experiences. Join us to hear about what's new in 2022 and what's on the roadmap for SAP Customer Data Cloud.

Links:

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Recording - requires S-User

Date: October 04, 2022 - 04:00 - 04:45 pm (CEST)  

Please join us for a review of Service Offerings for SAP Customer Data Cloud and SAP Customer Data Platform.

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Recording - requires S-User

Date: September 22, 2022 - 04:00 - 05:00 pm (CEST)  
new date: moved to November 17, 2022 - 04:00 - 05:00 pm

Continuing on from 2021 webinars, this webinar series will regularly update you on new features and highlight upcoming changes due to releases. Please subscribe to all webinars in the series and make sure to visit

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Date: September 20, 2022 - 04:00 - 05:30 pm (CEST)  

This adoption lab is designed to help you build a Dashboard in Sales Cloud using the inbuilt native Business Analytics tools. During this session, you will learn how to create a report with views and build a Visits management dashboard in your test environment. Prerequisites

• Access to your own Sales Cloud environment

• Access to Business Analytics Work Center, Design Dashboards, and Design Reports Work Center Views

• Access to Analysis Work Center, Dashboards, and Reports Work Center Views

• Access to Business Configuration Work Center to check Fiori settings

• Access to the Visits and Surveys Work Centers

• Permission to develop dashboards using Fiori and to see Real Data as an administrator

• Information about a relevant role that the dashboard can be assigned to • Data in Visits and Surveys

Links:

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Date: September 13, 2022 - 4:00 - 5:00 pm (CEST)  

In 2208, SAP Marketing Cloud provides more visibility on your system health using the app Check Your Marketing Solution. It also has a few new features that can help improving the utilization of the system resources. Join us to learn more about how can use those new capabilities.

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Date: August 04, 2022 - 4:00 - 5:00 pm (CEST)  

So you purchased SAP Commerce Cloud…. what happens next? Join us as we cover important considerations for adopting, consuming and/or extending this innovative eCommerce platform. From environment planning, to deployment, to integrations and extensions…this 2-part webcast series will reinforce recommended practices for running your business solution in the cloud while always looking to maximize the value of your investment. Part 1 topics will include public cloud infrastructure, subscription topologies, environment planning, web and network architecture, performance management, deployment and the migration process.

Links:

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Recording - requires S-User

Date: August 09, 2022 - 4:00 - 5:00 pm (CEST)  

So you purchased SAP Commerce Cloud…. what happens next? Join us as we cover important considerations for adopting, consuming and/or extending this innovative eCommerce platform. From environment planning, to deployment, to integrations and extensions…this 2-part webcast series will reinforce recommended practices for running your business solution in the cloud while always looking to maximize the value of your investment. Part 2 topics will include architecture, solution best practices, roadmap, integration options, cloud extensibility with Kyma, and use cases.

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Date: August 02, 2022 - 04:00 - 05:00 pm (CEST)  

Join us for an overview of key integration features between SAP Sales and SAP Service Cloud with Microsoft Teams. We are going to showcase the features that help Sales Teams prioritize and simplify for seamless collaboration. We encourage you to bring your questions as we will reserve time for Q&A.

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Date: July 28, 2022 - 4:00 - 5:30 pm (CEST)  

Get an insightful preview of the planned innovations for the upcoming August 2022 (2208) Release of SAP Cloud for Customer. We’ll talk about highlights in Platform & Integration, Sales, and Service.

Links:

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Recording - requires S-User

Date: July 21, 2022 - 04:00 - 05:00 pm (CEST)  

Join the SAP Marketing Cloud What's New Webcast for 2208 with SAP Marketing Cloud Product Management. Learn about the latest developments in SAP Marketing Cloud and get first hand insights on new features and functions

Links:

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Recording - requires S-User

Date: July 26, 2022 - 04:00 - 05:00 pm (CEST)  

Custom views allow customers to do really great things and customize your processes in SAP Marketing Cloud. At the same time, they bear a lot of risks: increase of complexity, performance degradation, dependency on specific HANA versions and modeling tools etc. This Webcast explains why in most cases custom views can be avoided with the help of other means of extensibility like custom fields and custom business objects.

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Date: July 20, 2022 - 04:00 - 05:00 pm (CEST)  

This webcast will cover, how in today's service-oriented era, SAP's Service Cloud Solution can be used in conjunction with SAP's Field Service Management.

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Date: September 15, 2022 - 04:00 - 05:00 pm (CEST)  

The purpose of this webcast is to provide an overview of Intelligent Selling Services, as well as their key benefits and functional features.

Links:

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Date: September 07, 2022 - 04:00 - 05:00 pm (CEST)  

In this webcast we will share how value realization helps customers realize business outcomes. We will introduce the value realization concept and why many IT-driven initiatives fail to realize business value. We will go deeper into the key elements to successfully drive business outcomes, typical challenges and how to overcome them, and illustrate with customer examples. At the end we will share how the SAP customers can benefit from partnering with the SAP Customer Success organization to plan and realize the true value potential of their CX investments.

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Date: September 01, 2022 - 04:00 - 05:00 pm (CEST)  

Custom views allow customers to do really great things and customize your processes in SAP Marketing Cloud. At the same time, they bear a lot of risks: increase of complexity, performance degradation, dependency on specific HANA versions and modeling tools etc. This Webcast explains why in most cases custom views can be avoided with the help of other means of extensibility like custom fields and custom business objects.

Links:

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Recording - requires S-User

Date: August 25, 2022 - 04:00 - 05:00 pm (CEST)  

With the introduction of the new SAP Service Cloud solution, new questions arise. In this webcast, you will gain insights into how this redefined solution could improve an organization’s ability to better manage, automate and streamline service operations. You will learn how this new intelligent SAP Service Cloud revolutionizes customer service https://news.sap.com/tags/sap-service-cloud/ by delivering meaningful customer connections throughout a customer life cycle.

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Date: August 23, 2022 - 04:00 - 05:00 pm (CEST)  

We offer many integration methods to suit your available resources and business needs. In this session, you will discover an overview of these methods and links to the information you need to complete this step with the minimum effort and in the shortest time.

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Date: July 19, 2022 - 02:00 - 03:00 pm (CEST)  

This technical session about holiday season and high traffic preparedness covers best practices on performance, monitoring tools usage, new product features and how to leverage performance review checklists.

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Recording - requires S-User

Date: July 12, 2022 - 4:00 - 5:00 pm (CEST)  

 This session will explain and demo how you can easily load basic data and validate in Emarsys (including product catalogue, contacts and Sales Orders).

Links:

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Recording - requires S-User

Date: June 30, 2022 - 4:00 - 5:00 pm (CEST)  

You have decided to purchase SAP Sales Cloud and Service Cloud. What happens next? In this webcast, we touch on important considerations of your SaaS applications Lifecycle - From planning your initial implementation to running your business solution in the cloud while always looking to maximize the value of your investment.

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Date: June 29, 2022 - 4:00 - 4:45 pm (CEST)  

How do you achieve your business goals and realize values?  By measuring Metrics and KPIs.  This webcast will give you the tools for utilizing and understanding different eCommerce Metrics and KPIs. 

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Date: June 28, 2022 - 4:00 - 5:00 pm (CEST)  

Join us to explore two recently released features in SAP Customer Data Cloud:

• A/B Testing - The new A/B Testing feature allows you to test different versions of your registration and login screens, optimizing your designs, and improving your conversion rates. 
• Groups Management - The new Groups Management feature allows you define groups which can hold multiple users, such as family members, company accounts, teams and friends.  Groups Management enables the sharing of digital resources among multiple people within a defined group.

Links:

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Recording - requires S-User

Date: June 23, 2022 - 4:00 - 5:00 pm (CEST)  

Cancelled and will be moved to September

Continuing on from 2021 webinars, this webinar series will regularly update you on new features and highlight upcoming release changes. Please subscribe to all webinars in the series and make sure to visit https://sap.github.io/cloud-commerce-spartacus-storefront-docs/release-information/ for more information around content.

Links:

Register and Recording - deactivated

Recording - requires S-User

Date: June 21, 2022 - 4:00 - 5:00 pm (CEST)  

Customers often struggle to get the desired adoption from the end users - The number of active users remains low, business does not see the value of the solution and the IT department struggles to get business involved in the project. This clearly illustrates that the PEOPLE aspect remains a very important factor for a successful implementation. In this webcast you will gain insights into the fundamental aspects of “Change Management”. Some topics that will be covered include:

• Establishing a governance model
• Getting buy-in from your end-users (What’s In It For Me?)
• Methods to facilitate key user collaboration, training and support
• Setting up a framework to monitor and steer user adoption.

Links:

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Date: June 15, 2022 - 4:00 - 5:00 pm (CEST)  

In SAP Service Cloud, you can use Service Levels to ensure that your organisation delivers adequate service, on time, to all your customers. You can define service levels for your organisation in accordance with business priorities, deliver a competitive cost model, and measure the performance and quality of your customer service. In this webcast, we will walk through the basic concepts and principles to manage Service Levels in SAP Service Cloud and how to ensure SLA compliance.

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Recording - requires S-User

Date: June 02, 2022 - 4:00 - 5:00 pm (CEST)  

Join us to learn all the need-to-know highlights of the May 2022 Release (2205) of SAP Commerce Cloud and the most recent updates and changes for Commerce Cloud Automation, project “Spartacus” and Intelligent Selling Services for SAP Commerce Cloud.

Links:

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Recording - requires S-User

Date: May 17, 2022 - 4:00 - 5:00 pm (CEST)  

Before you can get serious about optimizing your buying journey, or get deep into personalization, you need well-structured product data. This is a topic that gets skipped or considered less than exciting, but it's an unavoidable prerequisite for everything more exciting or future-facing--so let's get serious about it! In this session, Solution Value Advisor Drew Messinger-Michaels will go over some practical best practices for optimized catalog structure and data governance.

Links:

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Date: May 11, 2022 - 4:00 - 5:00 pm (CEST) 

moved to new Date 19.05 - 4:00 - 5:00 pm (CEST) 

Marketing leadership is evolving. Businesses are grappling with the CMO's role, trying to define better all that it encompasses. Some have argued that the title of Chief Marketing Officer doesn't accurately depict all marketers do. The trend will eventually resolve in CMOs shifting their title to Chief Revenue Officer. In this Webinar, we will walk through the tools and best practices that SAP Marketing Cloud offers you to take back the reins on revenue. From setting up marketing plans and budgets to measuring campaign success and output.

Links:

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Date: April 28, 2022 - 4:00 - 5:45 pm (CEST)  

Get an insightful preview of the planned innovations for the upcoming May 2022 (2205) Release of SAP Cloud for Customer. We’ll talk about highlights in Platform & Integration, Sales, and Service.

Links:

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Recording - requires S-User

Date: April 21, 2022 - 4:00 - 5:00 pm (CEST)  

Understanding how Agent Console can boost agent performance results in a better Customer Experience.

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Recording - requires S-User

no PDF

Date: March 24, 2022 - 4:00 - 5:00 pm (CET)  

Continuing on from 2021 webinars, this webinar series will regularly update you on new features and highlight upcoming changes due to releases. Make sure to visit https://sap.github.io/cloud-commerce-spartacus-storefront-docs/release-information/ for more information around content.

Links:

Register and Recording

Recording - requires S-User

no PDF

Date: March 15, 2022 - 4:00 - 5:00 pm (CET)  

SAP Commerce Cloud offers a wide range of options for personalization, from the basic to the advanced, and from the pre-built to the in-moment. In this session, Solution Value Advisor will walk you through the features, functions, and best practices behind these different modes of personalization, and the level of effort and common challenges for perusing each.

Links:

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Recording - requires S-User

no PDF

Date: March 09, 2022 - 4:00 - 5:00 pm (CET)  

Use SAP Sales Cloud to focus your salespeople on the right opportunities and help them do the right thing at the right time for better and more efficient deal closing. We will share best practices for Opportunity and Activity Management in SAP Sales Cloud - including Guided Selling and Contact Intelligence features.

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Recording - requires S-User

no PDF

Date: March 03, 2022 - 4:00 - 5:00 pm (CET)  

Understand how to collect interest-related information in your inbound channels and how to make use of it to identify the best audience for your campaigns and maximize your marketing impact.

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no PDF

Date: Februar 23, 2022 - 4:00 - 5:00 pm (CET)  

In this session you will learn about the machine learning capabilities of Service Cloud, as well as get practical insights and best practices for planning your journey.

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Recording - requires S-User

no PDF

Date: Februar 16, 2022 - 4:00 - 5:00 pm (CET)  

When discussing “frictionless authentication”, the focus is on the end-user (your customer). This is a great; only, there are multiple business stakeholders involved, as well.

This webinar will cover best-practices in reducing friction when authenticating with CIAM, from passwordless options to SSO, all from the point of view of you, the business.  We will explore the key considerations, benefits, challenges, and quick wins we have learnt from our customers, over the years.  

Join the 2021 SAP Marketing Cloud What's New Webcast Series for 2102, 2105, 2108 and 2111 with SAP Marketing Cloud Product Management. Learn about the latest developments in SAP Marketing Cloud and get first hand insights on new features and functions.

Links:

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Recording - requires S-User

no PDF

Date: January 27, 2022 - 4:00 - 5:45 pm (CET) 

Get an insightful preview on the planned innovations for the upcoming February 2022 (2202) Release of SAP Cloud for Customer. We’ll talk about highlights in Platform & Integration, Sales and Service. 

Links:

Register and Recording

no PDF

Date: January 20, 2022 - 4:00 - 5:00 pm (CET) 

Join the 2022 SAP Marketing Cloud What's New Webcast Series for 2202 and 2208 with SAP Marketing Cloud Product Management. Learn about the latest developments in SAP Marketing Cloud and get first hand insights on new features and functions.

Links:

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Recording - requires S-User

no PDF

Date: January 20, 2022 - 4:00 - 5:00 pm (CET)  

This webcast is a brief session on how Dynatrace gives you access to a powerful set of tools to analyze and optimize the performance of your site.

It covers:

• Introduction to features of Dynatrace and how you can leverage them to troubleshoot performance issues
• eCommerce insights Dashboard for business Metrics
• Introduction to Digital Experience Monitoring

Links:

Register and Recording

Recording - requires S-User

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Date: September 22, 2022 - 04:00 - 05:00 pm (CEST)  

In this Webcast, we will walk through best practices and processes covering the entire Lead to Order Funnel, focusing on the following Questions: How to best capture and categorize leads and guarantee a solid conversation rate? How to focus on the right Opportunities at the right time and integrate a quotation/order process into your sales processes? How to make post-closure and post-order information accessible and actionable for your Sales Reps? In Short: Enable a truly smooth End-2-End process for your users and customers.

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Recording - requires S-User

Date: September 29, 2022 - 04:00 - 05:00 pm (CEST)  

During this session, you will learn how to create a custom data source, create and edit different types of data sources, and Best Practices for Modeling / Handling Data Sources to ensure the best performance. Learn about the extensive and flexible analytics features to generate analytical data sources and reports in SAP Sales and Service Cloud. We will be covering: key figures and characteristics, types of data sources, design data sources, join or combine heterogeneous data sources, add extension fields to data sources and cloud data sources.

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Register and Recording

Recording - requires S-User