Date: November 17, 2022 - 04:00 - 05:00 pm (CET)  

Continuing on from 2021 webinars, this webinar series will regularly update you on new features and highlight upcoming changes due to releases. Please subscribe to all webinars in the series and make sure to visit

Links:

Register and Recording

Recording - requires S-User

Date: October 13, 2022 - 04:00 - 05:00 pm (CEST)  

Using the Assisted Service Module (ASM) means taking the same experience, and the same buying journey, that you've worked so hard to craft for your customers, and using it to empower your customer support team, too. In this session, Solution Value Advisor Drew Messinger-Michaels will walk you through the features, best practices, and possibilities of this feature and the ones that surround it.

Links:

Register and Recording

Recording - requires S-User

Date: October 13, 2022 - 4:00 - 5:30 pm (CEST)  

Get an insightful preview of the planned innovations for the upcoming November 2022 (2211) Release of SAP Cloud for Customer. We’ll talk about highlights in Platform & Integration, Sales, and Service.

Links:

Register and Recording

Recording - requires S-User

Date: October 06, 2022 - 04:00 - 05:00 pm (CEST)  

Our Product team has been busy developing new features to help you securely manage customer identity and consent while delivering seamless experiences. Join us to hear about what's new in 2022 and what's on the roadmap for SAP Customer Data Cloud.

Links:

Register and Recording

Recording - requires S-User

Date: October 04, 2022 - 04:00 - 04:45 pm (CEST)  

Please join us for a review of Service Offerings for SAP Customer Data Cloud and SAP Customer Data Platform.

Links:

Register and Recording

Recording - requires S-User

Date: September 22, 2022 - 04:00 - 05:00 pm (CEST)  
new date: moved to November 17, 2022 - 04:00 - 05:00 pm

Continuing on from 2021 webinars, this webinar series will regularly update you on new features and highlight upcoming changes due to releases. Please subscribe to all webinars in the series and make sure to visit

Links:

Register and Recording

Recording - requires S-User

Date: September 20, 2022 - 04:00 - 05:30 pm (CEST)  

This adoption lab is designed to help you build a Dashboard in Sales Cloud using the inbuilt native Business Analytics tools. During this session, you will learn how to create a report with views and build a Visits management dashboard in your test environment. Prerequisites

• Access to your own Sales Cloud environment

• Access to Business Analytics Work Center, Design Dashboards, and Design Reports Work Center Views

• Access to Analysis Work Center, Dashboards, and Reports Work Center Views

• Access to Business Configuration Work Center to check Fiori settings

• Access to the Visits and Surveys Work Centers

• Permission to develop dashboards using Fiori and to see Real Data as an administrator

• Information about a relevant role that the dashboard can be assigned to • Data in Visits and Surveys

Links:

Register and Recording

Recording - requires S-User

Date: September 13, 2022 - 4:00 - 5:00 pm (CEST)  

In 2208, SAP Marketing Cloud provides more visibility on your system health using the app Check Your Marketing Solution. It also has a few new features that can help improving the utilization of the system resources. Join us to learn more about how can use those new capabilities.

Links:

Register and Recording

Recording - requires S-User

Date: August 04, 2022 - 4:00 - 5:00 pm (CEST)  

So you purchased SAP Commerce Cloud…. what happens next? Join us as we cover important considerations for adopting, consuming and/or extending this innovative eCommerce platform. From environment planning, to deployment, to integrations and extensions…this 2-part webcast series will reinforce recommended practices for running your business solution in the cloud while always looking to maximize the value of your investment. Part 1 topics will include public cloud infrastructure, subscription topologies, environment planning, web and network architecture, performance management, deployment and the migration process.

Links:

Register and Recording

Recording - requires S-User

Date: August 09, 2022 - 4:00 - 5:00 pm (CEST)  

So you purchased SAP Commerce Cloud…. what happens next? Join us as we cover important considerations for adopting, consuming and/or extending this innovative eCommerce platform. From environment planning, to deployment, to integrations and extensions…this 2-part webcast series will reinforce recommended practices for running your business solution in the cloud while always looking to maximize the value of your investment. Part 2 topics will include architecture, solution best practices, roadmap, integration options, cloud extensibility with Kyma, and use cases.

Links:

Register and Recording

Recording - requires S-User

Date: August 02, 2022 - 04:00 - 05:00 pm (CEST)  

Join us for an overview of key integration features between SAP Sales and SAP Service Cloud with Microsoft Teams. We are going to showcase the features that help Sales Teams prioritize and simplify for seamless collaboration. We encourage you to bring your questions as we will reserve time for Q&A.

Links:

Register and Recording

Recording - requires S-User

Date: July 28, 2022 - 4:00 - 5:30 pm (CEST)  

Get an insightful preview of the planned innovations for the upcoming August 2022 (2208) Release of SAP Cloud for Customer. We’ll talk about highlights in Platform & Integration, Sales, and Service.

Links:

Register and Recording

Recording - requires S-User

Date: July 26, 2022 - 04:00 - 05:00 pm (CEST)  

Custom views allow customers to do really great things and customize your processes in SAP Marketing Cloud. At the same time, they bear a lot of risks: increase of complexity, performance degradation, dependency on specific HANA versions and modeling tools etc. This Webcast explains why in most cases custom views can be avoided with the help of other means of extensibility like custom fields and custom business objects.

Links:

Register and Recording

Recording - requires S-User

Date: July 21, 2022 - 04:00 - 05:00 pm (CEST)  

Join the SAP Marketing Cloud What's New Webcast for 2208 with SAP Marketing Cloud Product Management. Learn about the latest developments in SAP Marketing Cloud and get first hand insights on new features and functions

Links:

Register and Recording

Recording - requires S-User

Date: July 20, 2022 - 04:00 - 05:00 pm (CEST)  

This webcast will cover, how in today's service-oriented era, SAP's Service Cloud Solution can be used in conjunction with SAP's Field Service Management.

Links:

Register and Recording

Recording - requires S-User

Date: September 15, 2022 - 04:00 - 05:00 pm (CEST)  

The purpose of this webcast is to provide an overview of Intelligent Selling Services, as well as their key benefits and functional features.

Links:

Register and Recording

Recording - requires S-User

Date: September 07, 2022 - 04:00 - 05:00 pm (CEST)  

In this webcast we will share how value realization helps customers realize business outcomes. We will introduce the value realization concept and why many IT-driven initiatives fail to realize business value. We will go deeper into the key elements to successfully drive business outcomes, typical challenges and how to overcome them, and illustrate with customer examples. At the end we will share how the SAP customers can benefit from partnering with the SAP Customer Success organization to plan and realize the true value potential of their CX investments.

Links:

Register and Recording

Recording - requires S-User

Date: September 01, 2022 - 04:00 - 05:00 pm (CEST)  

Custom views allow customers to do really great things and customize your processes in SAP Marketing Cloud. At the same time, they bear a lot of risks: increase of complexity, performance degradation, dependency on specific HANA versions and modeling tools etc. This Webcast explains why in most cases custom views can be avoided with the help of other means of extensibility like custom fields and custom business objects.

Links:

Register and Recording

Recording - requires S-User

Date: August 25, 2022 - 04:00 - 05:00 pm (CEST)  

With the introduction of the new SAP Service Cloud solution, new questions arise. In this webcast, you will gain insights into how this redefined solution could improve an organization’s ability to better manage, automate and streamline service operations. You will learn how this new intelligent SAP Service Cloud revolutionizes customer service https://news.sap.com/tags/sap-service-cloud/ by delivering meaningful customer connections throughout a customer life cycle.

Links:

Register and Recording

Recording - requires S-User

Date: August 23, 2022 - 04:00 - 05:00 pm (CEST)  

We offer many integration methods to suit your available resources and business needs. In this session, you will discover an overview of these methods and links to the information you need to complete this step with the minimum effort and in the shortest time.

Links:

Register and Recording

Recording - requires S-User

Date: July 19, 2022 - 02:00 - 03:00 pm (CEST)  

This technical session about holiday season and high traffic preparedness covers best practices on performance, monitoring tools usage, new product features and how to leverage performance review checklists.

Links:

Register and Recording

Recording - requires S-User

Date: July 12, 2022 - 4:00 - 5:00 pm (CEST)  

 This session will explain and demo how you can easily load basic data and validate in Emarsys (including product catalogue, contacts and Sales Orders).

Links:

Register and Recording

Recording - requires S-User

Date: June 30, 2022 - 4:00 - 5:00 pm (CEST)  

You have decided to purchase SAP Sales Cloud and Service Cloud. What happens next? In this webcast, we touch on important considerations of your SaaS applications Lifecycle - From planning your initial implementation to running your business solution in the cloud while always looking to maximize the value of your investment.

Links:

Register and Recording

Recording - requires S-User

Date: June 29, 2022 - 4:00 - 4:45 pm (CEST)  

How do you achieve your business goals and realize values?  By measuring Metrics and KPIs.  This webcast will give you the tools for utilizing and understanding different eCommerce Metrics and KPIs. 

Links:

Register and Recording

Recording - requires S-User

Date: June 28, 2022 - 4:00 - 5:00 pm (CEST)  

Join us to explore two recently released features in SAP Customer Data Cloud:

• A/B Testing - The new A/B Testing feature allows you to test different versions of your registration and login screens, optimizing your designs, and improving your conversion rates. 
• Groups Management - The new Groups Management feature allows you define groups which can hold multiple users, such as family members, company accounts, teams and friends.  Groups Management enables the sharing of digital resources among multiple people within a defined group.

Links:

Register and Recording

Recording - requires S-User

Date: June 23, 2022 - 4:00 - 5:00 pm (CEST)  

Cancelled and will be moved to September

Continuing on from 2021 webinars, this webinar series will regularly update you on new features and highlight upcoming release changes. Please subscribe to all webinars in the series and make sure to visit https://sap.github.io/cloud-commerce-spartacus-storefront-docs/release-information/ for more information around content.

Links:

Register and Recording - deactivated

Recording - requires S-User

Date: June 21, 2022 - 4:00 - 5:00 pm (CEST)  

Customers often struggle to get the desired adoption from the end users - The number of active users remains low, business does not see the value of the solution and the IT department struggles to get business involved in the project. This clearly illustrates that the PEOPLE aspect remains a very important factor for a successful implementation. In this webcast you will gain insights into the fundamental aspects of “Change Management”. Some topics that will be covered include:

• Establishing a governance model
• Getting buy-in from your end-users (What’s In It For Me?)
• Methods to facilitate key user collaboration, training and support
• Setting up a framework to monitor and steer user adoption.

Links:

Register and Recording

Recording - requires S-User

Date: June 15, 2022 - 4:00 - 5:00 pm (CEST)  

In SAP Service Cloud, you can use Service Levels to ensure that your organisation delivers adequate service, on time, to all your customers. You can define service levels for your organisation in accordance with business priorities, deliver a competitive cost model, and measure the performance and quality of your customer service. In this webcast, we will walk through the basic concepts and principles to manage Service Levels in SAP Service Cloud and how to ensure SLA compliance.

Links:

Register and Recording

Recording - requires S-User

Date: June 02, 2022 - 4:00 - 5:00 pm (CEST)  

Join us to learn all the need-to-know highlights of the May 2022 Release (2205) of SAP Commerce Cloud and the most recent updates and changes for Commerce Cloud Automation, project “Spartacus” and Intelligent Selling Services for SAP Commerce Cloud.

Links:

Register and Recording

Recording - requires S-User

Date: May 17, 2022 - 4:00 - 5:00 pm (CEST)  

Before you can get serious about optimizing your buying journey, or get deep into personalization, you need well-structured product data. This is a topic that gets skipped or considered less than exciting, but it's an unavoidable prerequisite for everything more exciting or future-facing--so let's get serious about it! In this session, Solution Value Advisor Drew Messinger-Michaels will go over some practical best practices for optimized catalog structure and data governance.

Links:

Register and Recording

Recording - requires S-User

Date: May 11, 2022 - 4:00 - 5:00 pm (CEST) 

moved to new Date 19.05 - 4:00 - 5:00 pm (CEST) 

Marketing leadership is evolving. Businesses are grappling with the CMO's role, trying to define better all that it encompasses. Some have argued that the title of Chief Marketing Officer doesn't accurately depict all marketers do. The trend will eventually resolve in CMOs shifting their title to Chief Revenue Officer. In this Webinar, we will walk through the tools and best practices that SAP Marketing Cloud offers you to take back the reins on revenue. From setting up marketing plans and budgets to measuring campaign success and output.

Links:

Register and Recording

Recording - requires S-User

Date: April 28, 2022 - 4:00 - 5:45 pm (CEST)  

Get an insightful preview of the planned innovations for the upcoming May 2022 (2205) Release of SAP Cloud for Customer. We’ll talk about highlights in Platform & Integration, Sales, and Service.

Links:

Register and Recording

Recording - requires S-User

Date: April 21, 2022 - 4:00 - 5:00 pm (CEST)  

Understanding how Agent Console can boost agent performance results in a better Customer Experience.

Links:

Register and Recording

Recording - requires S-User

no PDF

Date: March 24, 2022 - 4:00 - 5:00 pm (CET)  

Continuing on from 2021 webinars, this webinar series will regularly update you on new features and highlight upcoming changes due to releases. Make sure to visit https://sap.github.io/cloud-commerce-spartacus-storefront-docs/release-information/ for more information around content.

Links:

Register and Recording

Recording - requires S-User

no PDF

Date: March 15, 2022 - 4:00 - 5:00 pm (CET)  

SAP Commerce Cloud offers a wide range of options for personalization, from the basic to the advanced, and from the pre-built to the in-moment. In this session, Solution Value Advisor will walk you through the features, functions, and best practices behind these different modes of personalization, and the level of effort and common challenges for perusing each.

Links:

Register and Recording

Recording - requires S-User

no PDF

Date: March 09, 2022 - 4:00 - 5:00 pm (CET)  

Use SAP Sales Cloud to focus your salespeople on the right opportunities and help them do the right thing at the right time for better and more efficient deal closing. We will share best practices for Opportunity and Activity Management in SAP Sales Cloud - including Guided Selling and Contact Intelligence features.

Links:

Register and Recording

Recording - requires S-User

no PDF

Date: March 03, 2022 - 4:00 - 5:00 pm (CET)  

Understand how to collect interest-related information in your inbound channels and how to make use of it to identify the best audience for your campaigns and maximize your marketing impact.

Links:

Register and Recording

Recording - requires S-User

no PDF

Date: Februar 23, 2022 - 4:00 - 5:00 pm (CET)  

In this session you will learn about the machine learning capabilities of Service Cloud, as well as get practical insights and best practices for planning your journey.

Links:

Register and Recording

Recording - requires S-User

no PDF

Date: Februar 16, 2022 - 4:00 - 5:00 pm (CET)  

When discussing “frictionless authentication”, the focus is on the end-user (your customer). This is a great; only, there are multiple business stakeholders involved, as well.

This webinar will cover best-practices in reducing friction when authenticating with CIAM, from passwordless options to SSO, all from the point of view of you, the business.  We will explore the key considerations, benefits, challenges, and quick wins we have learnt from our customers, over the years.  

Join the 2021 SAP Marketing Cloud What's New Webcast Series for 2102, 2105, 2108 and 2111 with SAP Marketing Cloud Product Management. Learn about the latest developments in SAP Marketing Cloud and get first hand insights on new features and functions.

Links:

Register and Recording

Recording - requires S-User

no PDF

Date: January 27, 2022 - 4:00 - 5:45 pm (CET) 

Get an insightful preview on the planned innovations for the upcoming February 2022 (2202) Release of SAP Cloud for Customer. We’ll talk about highlights in Platform & Integration, Sales and Service. 

Links:

Register and Recording

no PDF

Date: January 20, 2022 - 4:00 - 5:00 pm (CET) 

Join the 2022 SAP Marketing Cloud What's New Webcast Series for 2202 and 2208 with SAP Marketing Cloud Product Management. Learn about the latest developments in SAP Marketing Cloud and get first hand insights on new features and functions.

Links:

Register and Recording

Recording - requires S-User

no PDF

Date: January 20, 2022 - 4:00 - 5:00 pm (CET)  

This webcast is a brief session on how Dynatrace gives you access to a powerful set of tools to analyze and optimize the performance of your site.

It covers:

• Introduction to features of Dynatrace and how you can leverage them to troubleshoot performance issues
• eCommerce insights Dashboard for business Metrics
• Introduction to Digital Experience Monitoring

Links:

Register and Recording

Recording - requires S-User

no PDF

Date: September 22, 2022 - 04:00 - 05:00 pm (CEST)  

In this Webcast, we will walk through best practices and processes covering the entire Lead to Order Funnel, focusing on the following Questions: How to best capture and categorize leads and guarantee a solid conversation rate? How to focus on the right Opportunities at the right time and integrate a quotation/order process into your sales processes? How to make post-closure and post-order information accessible and actionable for your Sales Reps? In Short: Enable a truly smooth End-2-End process for your users and customers.

Links:

Register and Recording

Recording - requires S-User

Date: September 29, 2022 - 04:00 - 05:00 pm (CEST)  

During this session, you will learn how to create a custom data source, create and edit different types of data sources, and Best Practices for Modeling / Handling Data Sources to ensure the best performance. Learn about the extensive and flexible analytics features to generate analytical data sources and reports in SAP Sales and Service Cloud. We will be covering: key figures and characteristics, types of data sources, design data sources, join or combine heterogeneous data sources, add extension fields to data sources and cloud data sources.

Links:

Register and Recording

Recording - requires S-User

Date: December 14, 2021 - 4:00 - 5:00 pm (CET) 

Presenter:
Senior Product Manager, Spartacus, Commerce Cloud, SAP

Continuing on from 2020 webinars, this webinar series will regularly update you on new features and highlight upcoming changes due to releases. Please subscribe to all webinars in the series and make sure to visit https://sap.github.io/cloud-commerce-spartacus-storefront-docs/release-information/  for more information around content.

Links:

Register and Recording

Recording - requires S-User

no PDF

Date: December 09, 2021 - 4:00 - 5:00 pm (CET) 

Presenter:
Charles Moore, Senior Marketing Cloud Consultant, SAP

Useful basics for creating Automated Programs in SAP Emarsys Customer Engagement.

Links:

Register and Recording

Recording - requires S-User

no PDF

Date: November 18, 2021 - 4:00 - 5:00 pm (CET) 

Presenter:
Charles Moore, Senior Marketing Cloud Consultant, SAP

Tips, tricks, and best practices, including: Smart Insight settings, available filters and how to benefit from them.

Links:

Register and Recording

Recording - requires S-User

no PDF

Date: November 18, 2021 - 4:00 - 5:00 pm (CET) 

Presenter:
Ian Hametz, Product Manager, SAP Customer Data Solutions, SAP

Design an identity strategy with experience and security

Links:

Register and Recording

Recording - requires S-User

no PDF

Date: November 18, 2021 - 4:00 - 6:00 pm (CET) 

Presenter:
Vinita Sinha, Principal Technology Consultant, CX Intelligent Adoption & Consumption, SAP Customer Engagement & Experience, SAP

This adoption lab is designed to help you build a Dashboard in Sales Cloud using the inbuilt Business Analytics tools. During this session, you will learn how to create a report with views and build a Deal Execution dashboard in your test environment.

Links:

Register and Recording

Recording - requires S-User

no PDF

Date: October 28, 2021 - 4:00 - 4:45 pm (CEST) 

Presenter:
tbd

Join the 2021 SAP Marketing Cloud What's New Webcast Series for 2102, 2105, 2108 and 2111 with SAP Marketing Cloud Product Management. Learn about the latest developments in SAP Marketing Cloud and get first hand insights on new features and functions.

Links:

Register and Recording

Recording - requires S-User

no PDF

Date: October 21, 2021 - 4:00 - 5:00 pm (CEST) 

Presenters:
Megha Goel, Product Management, SAP Sales & Service Cloud | SAP Customer Experience
Rishi Hemdev, Product Management, SAP Sales & Service Cloud | SAP Customer Experience

Are you considering of leveraging ML to improve your sales and service processes? In this webinar, you will get an overview about what options are currently available for SAP Sales and Service Cloud. You will also experience in a live demo how you can train the ML model and get insights into performance metrics. We will wrap up the session with a future outlook and Q&A. We are looking forward to an interactive session with you!

Agenda:

1. Introduction
2. Sales & Service Cloud – Features
3. Live Demo - Training the Model & Performance Metrics 
4. Sales & Service Cloud - Roadmap
5. Q&A

Links:

Register and Recording

Recording - requires S-User

no PDF

Date: October 14, 2021 - 4:00 - 5:45 pm (CEST) 

Presenter:
Emmanuel Desert, Head of Customer Office, SAP Sales & Service Cloud | SAP Customer Experience
SAP Sales & Service Cloud | SAP Customer Experience

Get an insightful preview on the planned innovations for the upcoming November 2021 (2111) Release of SAP Cloud for Customer. We’ll talk about highlights in Platform & Integration, Sales and Service.

Links:

Register and Recording

Recording - requires S-User

no PDF

Date: October 12, 2021 - 4:00 - 5:00 pm (CEST) 

Presenter:
Charles Barton, Product Management, SAP CX

Join us for an update on the SAP Commerce Cloud Roadmap. This webcast will address updates in Q4, and focus on future changes.

Links:

Register and Recording

Recording - requires S-User

no PDF

Date: October 07, 2021 - 4:00 - 5:00 pm (CEST) 

Presenters:
Steve Walker, Global Solution Owner for SAP Store Management by GK Software
Orit Bar-Ad, GK Software Head of Portfolio

Retailers should be looking to ensure they are able to offer relevant, consistent and differentiating journeys across all channels; especially when it comes to the latest formats such as go style- scan-less shopping and other low touch and high value interactions. Join Steve Walker, Global Solution Owner for SAP Store Management by GK Software and Orit Bar-Ad, GK Software Head of Portfolio, as they discuss the journeys retailers should be offering consumers, now and in the future.

Links:

Register and Recording

Recording - requires S-User

no PDF

Date: October 06, 2021 - 4:00 - 4:45 pm (CEST) 

Presenter:
Serveral Speakers

The SAP Customer Data Platform team continues to develop features to drive our mission: to empower you to be customer-centric enterprise-wide. During this session, our product manager will share what’s been cooking in the SAP CDP kitchen and what’s planned for 2022.

Links:

Register and Recording

Recording - requires S-User

no PDF

Date: October 05, 2021 - 4:00 - 4:45 pm (CEST) 

Presenter:
Serveral Speakers

Our teams have been busy developing new features to help you securely manage customer identity and consent while delivering seamless experiences. Come hear our product managers share what they’ve been up to and what’s in the pipeline for SAP Customer Identity Access Management and SAP Enterprise Consent and Preference Management.

Links:

Register and Recording

Recording - requires S-User

no PDF

Date: September 28, 2021 - 4:00 - 5:00 pm (CEST) 

Presenter:
Jose Ruiz, Senior Training Manager,SAP Emarsys Customer Engagement, SAP SE

Learn with us how to build an automated program that allows you to reactivate those contacts who have not shown engagement in a long time, without putting your email deliverability at risk.

• We will build the appropriate segment to bring your inactive customers into the program
• We will use CRM Ads as an alternative to email to win back your inactive customers or at least get them to re-engage with your brand
• We will build the right segment to send a reminder email only to those who have shown renewed interest in your brand.

This will be an interactive session where there’ll be questions and/or games for the audience.

Links:

Register and Recording

Recording - requires S-User

no PDF

Date: September 21, 2021 - 4:00 - 5:00 pm (CEST) 

Presenter:
Bill Marcotte, Senior Product Manager, Spartacus, Commerce Cloud, SAP SE

Continuing on from 2020 webinars, this webinar series will regularly update you on new features and highlight upcoming changes due to releases. Please subscribe to all webinars in the series and make sure to visit https://sap.github.io/cloud-commerce-spartacus-storefront-docs/release-information/  for more information around content.

Links:

Register and Recording

Recording - requires S-User

no PDF

Date: August 19, 2021 - 4:00 - 4:45 pm (CEST) 

Presenters:
Simon Dechent, Global Market Development Lead for SAP Sales Cloud Retail Execution, SAP SE

How do I focus my energies on the right opportunities? Shine a light on your pipeline, maximize sales performance and drive forecast accountability and predictability.

Links:

Register and Recording

Recording - requires S-User

no PDF

Date: August 17, 2021 - 4:00 - 5:00 pm (CEST) 

Presenters:
Alexandro Perez, Technical Architect, SAP Customer Data Platform, SAP
Stephan Purves, SAP Product Expert, SAP Customer Data Cloud, SAP
Naomi Co, Senior Product Marketing Manager, SAP Customer Data Cloud 

We know that integration is a crucial piece when considering new pieces to add to your tech stack and the real-time flow of data and information is paramount to the ability to deliver exceptional experiences. Come hear our product manager talk about our unique Connector Studio that you can use to create the connectors your need for your ecosystem.

Links:

Register and Recording

Recording - requires S-User

no PDF

Date: August 12, 2021 - 4:00 - 5:00 pm (CEST) 

Presenters:
Eloise Burton, Senior Training Manager, SAP SE
Phil Ladd, Senior Technical Trainer, SAP SE

SAP Emarsys Customer Engagement has 40+ new features and enhancements released in July 2021 designed specifically to give more power to marketers.  Come and join us to learn more about automation journey improvements, combined segment editor, Visual Content Editor template push updates, multi-language solutions, mobile improvements, new Tactics among other highlights.

Links:

Register and Recording

Recording - requires S-User

no PDF

Date: August 04, 2021 - 04:00 - 04:30 pm (CEST) 

Presenters:
Simon Dechent, Global Market Development Lead for SAP Sales Cloud Retail Execution, SAP SE

Making the live of a service agent easier:

• Quickly get up to speed on customer context with full view of Customer with the latest on front and back office transactions.
• Faster customer identification with contextual search
• Respond with next best actions and recommendations removing the guesswork
• Customize and Extend to suit business needs

Links:

Register and Recording

Recording - requires S-User

no PDF

Date: August 03, 2021 - 04:00 - 04:30 pm (CEST) 

Presenter:
Simon Dechent, Global Market Development Lead for SAP Sales Cloud Retail Execution, SAP SE 

Planning routes is time consuming and the manually created routes are often not bringing the expected results. With the new data driven “dynamic visit planning” sales representatives get smart recommendations on which customers they should visit. This is solving both, the questions for “which customers visit will bring me the highest outcome” and the questions “how do I solve the traveling sales rep problem of driving the shortest way between customers”.

Links:

Register and Recording

Recording - requires S-User

no PDF

Date: July 29, 2021 - 4:00 - 5:00 pm (CEST) 

A key element to an exceptional customer experience is the ability to activate your customer data to whatever systems you need, in real-time, to deliver in-moment and relevant engagements. That's what Customer Journey's in SAP Customer Data Solutions does for you. Come hear our product manager talk about this awesome feature that can help change how you automate your customer experience.

Links:

Register and Recording

Recording - requires S-User

no PDF

Date: July 22, 2021 - 4:00 - 5:00 pm (CEST) 

Join the 2021 SAP Marketing Cloud What's New Webcast Series for 2102, 2105 and 2108 with SAP Marketing Cloud Product Management. Learn about the latest developments in SAP Marketing Cloud and get first hand insights on new features and functions.

Links:

Register and Recording

Recording - requires S-User

no PDF

Date: July 15, 2021 - 4:00 - 5:00 pm (CEST) 

Get an insightful preview on the planned innovations for the upcoming August 2021 (2108) Release of SAP Cloud for Customer. We’ll talk about highlights in Platform & Integration, Sales, and Service.

Links:

Register and Recording

Recording - requires S-User

no PDF

Date: July 08, 2021 - 4:00 - 5:00 pm (CEST) 

We know that integration is a crucial piece when considering new pieces to add to your tech stack and the real-time flow of data and information is paramount to the ability to deliver exceptional experiences. Come hear our product manager talk about our unique Connector Studio that you can use to create the connectors your need for your ecosystem.

Links:

Register and Recording

Recording - requires S-User

no PDF

Date: July 01, 2021 - 4:00 - 5:00 pm (CEST) 

Join us for an update on the SAP Commerce Cloud Roadmap. This webcast will address updates in Q1 and Q2, and focus on future changes.

Links:

Register and Recording

Recording - requires S-User

no PDF

Date: June 29, 2021 - 4:00 - 5:00 pm (CEST) 

In this session, we will briefly go over all products that make up Commerce Cloud as well as address updates and changes which have occurred in the last six months. Topics to be covered: Cloud Automation, Commerce Core, Spartacus, CDS, 2105 need-to-know highlights.

Links:

Register and Recording

Recording - requires S-User

no PDF

Date: June 22, 2021 - 4:00 - 5:00 pm (CEST) 

Continuing on from 2020 webinars, this webinar series will regularly update you on new features and highlight upcoming changes due to releases.

Links:

Register and Recording

Recording - requires S-User

no PDF

Date: June 17, 2021 - 4:00 - 5:00 pm (CEST) 

As we march towards H2 of 2021, come hear about where we’re headed (roadmap) for the remainder of the year.

Links:

Register and Recording

Recording - requires S-User

no PDF

Date: June 15, 2021 - 4:00 - 5:00 pm (CEST) 

Join our SAP experts as they reflect on 2020 insights, based on analysis of data from the SAP Commerce Cloud global B2B client base. In this webcast, we’ll delve into key trends emerging in e-commerce from the year of radical change that was 2020. 

Links:

Register and Recording

Recording - requires S-User

no PDF

Date: June 15, 2021 - 9:00 - 10:00 am (CEST) 

In this session we will give you an overview on Real Time Channel and Support Processes in SAP Sales Cloud and SAP Service Cloud (C4C).

Links:
Register and Recording

Recording - requires S-User

no PDF

Date: June 01, 2021 - 4:00 - 5:00 pm (CEST) 

Join our SAP Value and Adoption team as they take you through Personalization Mode in SmartEdit. See how you can start customizing your storefront today!

Links:

Register and Recording

Recording - requires S-User

no PDF

Date: June 01, 2021 - 4:00 - 5:00 pm (CEST) 

This session will demonstrate how the Score Builder can be used and extended to create powerful scores for different use cases or in Segmentation. Starting with an overall description of the Score Builder and its capabilities, it will also be shown how it can be extended to more complex rule models based on dynamic Target Groups as well as on custom attributes calculated within HANA Views.

Links:

Register and Recording

Recording - requires S-User

no PDF

Date: June 01, 2021 - 9:00 - 10:00 am (CEST) 

Join our SAP Value and Adoption team as they take you through Personalization Mode in SmartEdit. See how you can start customizing your storefront today!

Links:

Register and Recording

Recording - requires S-User

no PDF

Date: May 27, 2021 - 4:00 - 5:00 pm (CEST) 

You can now use native screensets to easily design native UI for your CIAM flows in SAP Customer Data Cloud (CIAM). Come see in this short session how your teams will enjoy a great UX and provide a faster time to market to offer a seamless and fluid experience to your customers.

Links:

Register and Recording

Recording - requires S-User

no PDF

Date: May 25, 2021 - 4:00 - 5:00 pm (CEST) 

Do you face challenges like:

• Ticket ping-pong between teams
• Ticket remaining in status "New" for long time
• Unclear ticket and customer history
• Manual work spent assigning correct category and team

In this session you will learn about ways to reduce ticket processing times and free up agent capacity.

Links:

Register and Recording

Recording - requires S-User

no PDF

Date: May 20, 2021 - 4:00 - 5:00 pm (CEST) 

Better decision making depends upon knowing what's going well and what needs to improve. In this session we will share ideas to

• Identify business questions that need to be answered for different roles in the Service Organization
• Use Service Cloud Analytics capabilities

In follow up sessions you will see how to use the Analytics capabilities.

Links:

Register and Recoridng

Recording - requires S-User

no PDF

Date: May 12, 2021 - 4:00 - 5:00 pm (CEST) 

Optimized Visit Planning, Execution and Analysis can greatly boost the productivity of field sales representatives. Solve challenges like long visit executions with a lot of manual steps. Learn about ways to make your visit planning and execution more automated and efficient. Learn about the capabilities of Perfect Store

Links:

Register and Recording

Recording - requires S-User

no PDF

Date: May 06, 2021 - 4:00 - 5:00 pm (CEST) 

Time saved is money saved, especially when creating quotes and orders in front of a customer. Learn tips and tricks to simplify this process with Fast Order entry, Automatic Product proposals and using Pricing information.

Links:

Register and Recoridng

Recording - requires S-User

no PDF

Date: April 29, 2021 - 16:00-17:00 pm (CEST)

Retailers, consumer goods companies, and direct-to-consumer businesses know that their customers increasingly place the highest value on experiences that are personalized, user-friendly, and reliable. They expect to be able to shop on any device or channel without compromise in experience. What brands need is an agile commerce platform that enables them to create the shopping experiences their customers desire quickly, simply, and cost-effectively.

Join our SAP e-commerce experts and discover how you can create rich, mobile-first shopping experiences for your customers that will drive revenue and build loyalty.

Links:

Register and Recording

Recording - requires S-User

no PDF

Date: April 22, 2021 - 16:00-17:00 pm (CEST)

Join the 2021 SAP Marketing Cloud What's New Webcast Series for 2102, 2105, 2108 and 2011 with SAP Marketing Cloud Product Management. Learn about the latest developments in SAP Marketing Cloud and get first hand insights on new features and functions.

Links:

Register and Recording

Recording - requires S-User

no PDF

Date: April 20, 2021 - 16:00-17:00 pm (CEST)

Better decision making depends upon knowing what's going well and what needs to improve.

Are you curious about what the Emarsys Platform has to offer? Maybe you’ve wondered what the best strategies are to personalize your content to create a seamless omnichannel experience for your customers. We have those answers for you, and more!

In this webcast you will learn how to use Emarsys to build customer focused Automations and Insights by using Analytics, Strategies, Channels and Personalisation. By the end of this webcast you will understand how to:

- Use the Emarsys Dashboards and Analytics to decide on a strategy

- Create Automations, including Tactics and Interactions

- Introduction to channels, including Email, Loyalty, SMS and Web Channel

- Incorporate Personalisation throughout
 

Join us for an hour-long journey into using the only omnichannel customer engagement platform built to accelerate business outcomes.
 

Links:

Register and Recording

Recording - requires S-User

no PDF

Date: April 15, 2021 - 16:00-16:45 pm (CEST)

Better decision making depends upon knowing what's going well and what needs to improve.

In this session we will share ideas to

- Identify business questions that need to be answered for different roles in the Sales Organization

- Use Sales Cloud Analytics capabilities

- Use Analytics to drive adoption

In follow up sessions you will see how to use the Analytics capabilities.

Links:

Register and Recording

Recording - requires S-User

no PDF

Date: April 06, 2021 - 16:00-16:45 pm (CEST)

Over the past year, the marketing world has changed, a lot. Now, with online meeting fatigue running rampant, engaging customers and prospects has never been more challenging. That’s why your marketing team works so hard to differentiate events as online experiences.

The ON24 Digital Experience Platform has emerged as a key solution in this year of disruption. Fully integrated into SAP Marketing Cloud, ON24 can transform your marketing activities into exceptional, engaging online experiences, especially if you take advantage of all its features.

Join ON24 CMO, Steve Daheb for this live webcast. He’ll provide a personal tour of this Digital Experience Platform. He’ll also arm you with the latest knowledge and resources you need to improve your online events so they convert more prospects into customers.

Links:

Register and Recording

Recording - requires S-User

no PDF

Date: April 06, 2021 - 16:00-17:00 pm (CEST)

Customers partner with SAP to solve business challenges and accelerate enterprise strategies. But what happens after go-live. How do we stay focused on business outcomes and drive solution functionality to support them? How to measure value and optimize over time to get the most out of your solutions? 

Join our SAP Value and Adoption Team as they delve into the topic of value realization, and how you can use operational metrics and KPIs to drive actions and improve performance.

Links:

Register and Recording

Recording - requires S-User

no PDF

Date: April 06, 2021 - 10:00-11:00 am (CEST)

Customers partner with SAP to solve business challenges and accelerate enterprise strategies. But what happens after go-live. How do we stay focused on business outcomes and drive solution functionality to support them? How to measure value and optimize over time to get the most out of your solutions? 

Join our SAP Value and Adoption Team as they delve into the topic of value realization, and how you can use operational metrics and KPIs to drive actions and improve performance. 

Links:

Register and Recording

Recording - requires S-User

no PDF

Date: March 25, 2021 - 16:00-17:00 pm (CET) 

2020 brought an unprecedented year globally, especially in the world of e-commerce. As e-commerce has become an increasingly important part of everyday life for consumers and businesses worldwide, engagement models have evolved in response. Trends show that digital commerce is now essential for driving growth and revenue. But, adapting to increasingly unpredictable market forces is a challenge for many businesses across the globe.  Join our SAP e-commerce experts as they delve into the e-commerce trends that have made an impact in 2021 so far, and share their predictions for what to expect in the months ahead.

Links:

Register and Recording

Recording - requires S-User

no PDF

Date: March 18, 2021 - 16:00-17:00 pm (CET) 

Virtual events have become the new normal  in marketing events. This session shall discuss an approach to leverage the capabilities provided by SAP marketing cloud combined with ON24 platform to set up a demand generation mechanism and realize enhanced value for the investment made in conducting these events.

Links:

Register and Recording

Recording - requires S-User

no PDF

Date: March 09, 2021 - 16:00-17:00 pm (CET) 

Virtual events have become the new normal  in marketing events. This session shall discuss an approach to leverage the capabilities provided by SAP marketing cloud combined with ON24 platform to set up a demand generation mechanism and realize enhanced value for the investment made in conducting these events.

Links:

Register and Reording

Recording - requires S-User

no PDF

Date: March 02, 2021 - 16:00-17:00 pm (CET)

Scope your solution for Sales Campaign Execution and learn more about the following topics:

- Pre-requisites

- Create & Activate E-mail Template

- Create Target Group

- Execution of Target Groups

- Create Sales Campaign

- Execute E-mail Sales Campaign

- E-mail Sales Campaign Execution Results/Track Responses to E-Mail Sales Campaigns

- Basic know how on Mail Bounces / SAP infrastructure setup

Links:

Register and Recording

Recording - requires S-User

no PDF

Date: March 01, 2021 - 16:00-17:00 pm (CET)

The goal of this session is to update you on where we want to invest in SAP Field Service Management, with a focus on the coming 3 months.

Links:

Register and Recoding

Recording - requires S-User

no PDF

Date: February 25, 2021 - 16:00-17:00 pm (CET)

Join our SAP Experts for an interactive Q & A session as we delve into common questions around social commerce, opportunities in investment, and how to best leverage data and insights from across digital experiences to elevate your brand.

Links:

Register and Recording

Recording - requires S-User

no PDF